[SOLVED] Unallocated space

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jeff88

Oct 4, 2020
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I recently got a 2 terabyte nvme hard drive. I was installing it and setting it up, but i must have accidentally deleted the partition. After a large amount of research and free trials of software that didn't actually fix the problem without asking for $50 when i wouldn't even know if they would work or not, I noticed one software listed the word sabrent (which is my new drive), was listed as the unallocated space on my boot drive. But instead of listing 2TB of unallocated space, it's listing only 3GB.
*The drive does show up in the bios in boot priority section
*I tried reinstalling the driver but the driver software won't install it because it doesn't detect the drive
*In the disk management there are only 2 disks, 1 is my boot drive, and one is my other ssd, so this new drive does not show up other than as allocated space on my boot drive
*in device manager the SMI NVM Express Controller has a yellow ! mark as it says it can't find the drive. I tried to remove it and add back,, and install and add back.
*I already switched the slots of my 2 nvme drives to test out whether it was a problem with the motherboard slot.

Anyone know how to fix this?
 
Solution
SteveRX4
They said "make sure BIOS, chipset, and motherboard have the most recent updates and firmware." - it won't do any harm.

Maybe your motherboard will have a M.2 compatability list - have a look. Sabrent drive problems have come up a few times in the past couple of weeks.
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If you take out or disconnect all the disks except your Sabrent NVME (C: 2TB),
what do you see in bios?
Does C have windows on it? If so, can you boot? And does it show up in Disk Manager OK?

If all that is good, then add another disk and gop tjhough it again. Make sure you give it the letter that you want it to have - so programs on other disks can find it when they need to.

Then add the last disk and repeat.
 
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SteveRX4 said:
If you take out or disconnect all the disks except your Sabrent NVME (C: 2TB),
what do you see in bios?
Does C have windows on it? If so, can you boot? And does it show up in Disk Manager OK?

If all that is good, then add another disk and gop tjhough it again. Make sure you give it the letter that you want it to have - so programs on other disks can find it when they need to.

Then add the last disk and repeat.
Click to expand...
The C drive seems to be on a 1TB.
Not the 2TB Sabrent.
 
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I think C: is supposed to be his Sabrent drive.
If he removes all the drives and just puts in the Sabrent drive then has it as the only one in the boot oder (which it has to be by default) and it has Windows on it then the PC should boot. And he should be able to see what's on his Sabrent drive in Disk Manager. I hope.

Then the rest should be easy - 1 disk at a time.
 
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SteveRX4 said:
If he removes all the drives and just puts in the Sabrent drive then has it as the only one in the boot oder (which it has to be by default) and it has Windows on it then the PC should boot. And he should be able to see what's on his Sabrent drive in Disk Manager. I hope.

Then the rest should be easy - 1 disk at a time.
Click to expand...
How would it have Windows on it?
The above Disk Management window shows the C drive as being on a 1TB, an HP EX920 .
 
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At the moment, he's saying that his OS drive is on disk 0.
And that his Sabrent drive is on disk 0. But you could be right - it might not actually be the OS drive.
If he just puts in the OS disk, it should boot and the other (Sabrent) drive should not show up in Disk Management.
 
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SteveRX4 said:
At the moment, he's saying that his OS drive is on disk 0.
And that his Sabrent drive is on disk 0. But you could be right - it might not actually be the OS drive.
If he just puts in the OS disk, it should boot and the other (Sabrent) drive should not show up in Disk Management.
Click to expand...
And I'm going by the screencap that was posted.

Disk 0 = 3TB, 1 partition labeled F (Seagate HDD)
Disk 1 = 1TB, partitions of C (950.20GB), Recovery, and D (3.14GB). (HP SSD)
There is no 3rd physical storage device.
 
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It's a bit confusing. I think the OP was saying that his Sabrent drive is actually the 3GB drive (D:).
If he doesn't put the sabrent drive in then all that should be there is C:. And there should be no D:.
 
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Not "could be right". IS right.

IS right. There's no "could be" about it unless the screenshot shown earlier isn't from this system being discussed. That is the ONLY way he could not be right. And anybody answering questions in a thread that specifically deals with storage devices SHOULD know that.
 
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Ok i removed the drive and now it looks like this

T5brjOT.jpg
 
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So adding the drive makes no difference.
There's been a few complaints involving Sabrent drives on this forum. It could be the drive itself.
Can you put it in another PC and see if it's visible?
 
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I don't have the ability right now to put it in another computer. I'm trying to work with sabrent support. They said "make sure BIOS, chipset, and motherboard have the most recent updates and firmware."

Here is a picture of the events tab. My best guess at this point is that it's a driver issue. But when i download the sabrent driver, it won't install because it has to detect the drive first and it doesn't see it.



arFmv2X.jpg
 
Upvote 0 Downvote
They said "make sure BIOS, chipset, and motherboard have the most recent updates and firmware." - it won't do any harm.

Maybe your motherboard will have a M.2 compatability list - have a look. Sabrent drive problems have come up a few times in the past couple of weeks.
 
Upvote 0 Downvote
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