- Nov 5, 2021
- 4
- 0
- 10
Last Christmas, I built a pc with brand new components. I managed to replace everything except my GPU which I took from my old pc.
Recently, the system has been restarting randomly. It's happening completely at random, whether the system is under stress or not. It can happen 1 to 2 times a day. The screen suddenly goes black and the boot screen then appears. It doesn't look like the RGB lights inside my case have time to shut off.
In 3 occasions since the restarts started, I've also had my system freeze randomly. Every program suddenly become unresponsive. If I try to launch a new program, it doesn't work. The taskbar is still clickable and the windows start menu opens but if I try to open/close any program, it doesn't work. Even when I try to restart the computer nothing happens. All 3 time, I've had to manually shutdown the computer with the power button and restart it to fix the issue.
Here is a list of my pc specs :
OS : Windows 10 Education
CPU : RYZEN 5800X
GPU : Nvidia MSI GTX960
MOTHERBOARD : Asus Strix B550-F
RAM : 4 × 8GB Corsair Vengeance RGB memory
SSD : Samsung 1Tb 970 Evo
PSU : Corsair RM 750X 80 PLUS Gold certified
Here are the troubleshooting steps I've tried :
Recently, the system has been restarting randomly. It's happening completely at random, whether the system is under stress or not. It can happen 1 to 2 times a day. The screen suddenly goes black and the boot screen then appears. It doesn't look like the RGB lights inside my case have time to shut off.
In 3 occasions since the restarts started, I've also had my system freeze randomly. Every program suddenly become unresponsive. If I try to launch a new program, it doesn't work. The taskbar is still clickable and the windows start menu opens but if I try to open/close any program, it doesn't work. Even when I try to restart the computer nothing happens. All 3 time, I've had to manually shutdown the computer with the power button and restart it to fix the issue.
Here is a list of my pc specs :
OS : Windows 10 Education
CPU : RYZEN 5800X
GPU : Nvidia MSI GTX960
MOTHERBOARD : Asus Strix B550-F
RAM : 4 × 8GB Corsair Vengeance RGB memory
SSD : Samsung 1Tb 970 Evo
PSU : Corsair RM 750X 80 PLUS Gold certified
Here are the troubleshooting steps I've tried :
- Checking windows system logs. The only error happening around the time of the restarts is "Unexpected System Shutdown"
- Windows checkdisk and sfc scannow. Both completed with no errors
- Windows memory test. No errors
- Drive test. No bad sectors
- CPU stress test. Didn't restart during the test
- GPU stress test. Didn't restart during the test
- Disabling auto restart when getting an error in Windows. The issue stopped happening for 6 days (Probably coincidental but still strange since it was happening almost every day for a week before that) but then it started happening again as if nothing happened. I looked at the settings when it happened again and it was still disabled.
- Driver updates
- Windows updates
- PSU test. I don't really have a spare psu so I don't know how I would got about testing it.
- Reinstalling windows. I want to wait for my school term to end before doing that so I don't have to reinstall every program I need.
- BIOS update
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