Question Unexplained Issue Causing Shutdown

[Jeff1960]

Hello friends,

Recently when my electric clothes dryer shuts off, my computer shuts off seconds later. This only happens when doing laundry. I have not changed anything in my home or my office in several years. I thought maybe I had the computer plugged into a bad surge protector, but I switched it out a few times and same problem still exists.

I never had this issue with my previous computer so why this one? I built this in July 2024. here is a list of components.

Cooler Master MasterLiquid 360L Core White 360mm
GAMEMAX Rampage Series 850W PCIe 5.0 80 Plus Gold Certified
Montech AIR 903 MAX, E-ATX Mid Tower Case, High Airflow
TEAMGROUP MP44 2TB SLC Cache Gen 4x4 M.2 2280 PCIe 4.0 (x2)
XFX Speedster QICK319 RX 7700 XT Black Gaming Graphics Card 12GB GDDR6 HDMI 3xDP, AMD
AMD Ryzen 7 7700X 8-Core, 16-Thread Unlocked Desktop Processor
GIGABYTE B650 AERO G (AM5/ LGA 1718/ AMD B650
G.SKILL Trident Z5 Neo RGB Series (AMD Expo) DDR5 RAM 32GB (2x16GB)

Any ideas would be appreciated.

Jeff

 

[Ralston18]

What is probably happening is a developing electrical problem in your residence.

You need an electrician to check the dryer, the breakers, the circuits, and the outlets.

That said take a look in the computer's Reliability History/Monitor and Event Viewer.

Either one or both tools may be capturing some error code, warning, or informational event just before or at the times that the computer shuts off.

Likely improperly shut down events as a likely cause.

Those shutdowns being caused by some power related issue. Something that the PSU simply cannot manage.

Maybe just because of the age/condition of the PSU. They do degrade over time and use. May be at or nearing its' designed in EOL (End of Life). Starting to falter and fail.

But you cannot be sure of that. Especially with the cause/effect link to the electric dryer. Something is amiss.

Get an electrician.

 

[rgd1101]

test with a better brand and model psu?

 

[Jeff1960]

What is probably happening is a developing electrical problem in your residence.

You need an electrician to check the dryer, the breakers, the circuits, and the outlets.

That said take a look in the computer's Reliability History/Monitor and Event Viewer.

Either one or both tools may be capturing some error code, warning, or informational event just before or at the times that the computer shuts off.

Likely improperly shut down events as a likely cause.

Those shutdowns being caused by some power related issue. Something that the PSU simply cannot manage.

Maybe just because of the age/condition of the PSU. They do degrade over time and use. May be at or nearing its' designed in EOL (End of Life). Starting to falter and fail.

But you cannot be sure of that. Especially with the cause/effect link to the electric dryer. Something is amiss.

Get an electrician.

Hello,

Thank you for your input. My PSU isn't one year old yet. If it was related to the PSU, I would think I would have more issues and not just when my dryer shuts off?

 

[Ralston18]

PSU age is a poor indicator.

Per @rgd1101 (and I agree) quality ("better") is a factor.

Indeed test with another PSU if possible. PSUs are a critical component.

However, appliances (such as electric dryers) that place heavy loads on electrical circuits can and do cause problems.

If it just started happening then maybe the existing PSU just could "not take it anymore".....

Something is amiss and may be causing PSU problems. A new, better, PSU could could be damaged just as well.

And remember that surge protectors (you mentioned bad) provide limited protection. After absorbing some designed in amount of energy (Joules) then there is no more protection.

Cumulative: One big hit or several small hits....

Next component in line is the PSU.

= = = =

As before: take a look in the computer's Reliability History/Monitor and Event Viewer.

The tools may or may not reveal more issues.

Reliability History/Monitor is much more end user friendly and the timeline format can reveal patterns.

Event Viewer requires more time and effort to navigate and understand.

To help:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

Lastly:

Is all important data backed up at least 2 x to locations away from the computer in question? And the backups verified to be recoverable and readable?

Unexpected shutdowns can and do cause data corruption.

Plan accordingly.

 

[Jeff1960]

PSU age is a poor indicator.

Per @rgd1101 (and I agree) quality ("better") is a factor.

Indeed test with another PSU if possible. PSUs are a critical component.

However, appliances (such as electric dryers) that place heavy loads on electrical circuits can and do cause problems.

If it just started happening then maybe the existing PSU just could "not take it anymore".....

Something is amiss and may be causing PSU problems. A new, better, PSU could could be damaged just as well.

And remember that surge protectors (you mentioned bad) provide limited protection. After absorbing some designed in amount of energy (Joules) then there is no more protection.

Cumulative: One big hit or several small hits....

Next component in line is the PSU.

= = = =

As before: take a look in the computer's Reliability History/Monitor and Event Viewer.

The tools may or may not reveal more issues.

Reliability History/Monitor is much more end user friendly and the timeline format can reveal patterns.

Event Viewer requires more time and effort to navigate and understand.

To help:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

Lastly:

Is all important data backed up at least 2 x to locations away from the computer in question? And the backups verified to be recoverable and readable?

Unexpected shutdowns can and do cause data corruption.

Plan accordingly.

Thank you again.

In my Reliability History Report it shows hardware issue LiveKernal Event error 1000005

In your opinion, would you recommend a Corsair PSU or Asus? They seem to have an equal amount of positive reviews.

On a side note, the PSU I did buy was recommended by someone on this forum.