Unknown Account: Ways to Remove

[hmsiegel]

I've recently noticed a user account on my machine that I did not create. I'm wondering if this is Malware of some kind, and if anyone has an idea of how to get rid of it. I don't know if it is related to Windows 10 or not, but that's what I'm using. Recently upgraded from Windows 8.1 Pro. I've tried deleting the account under Computer Management --> Local Users and Groups, but it just keeps coming back. I've tried disabling the account and it re-enables itself. It's not an Admin, and I haven't noticed anything, but that doesn't mean it isn't doing something. Luckily, it's on my laptop, which I don't use all that often. I've tried Malwarebytes Chameleon, which didn't find anything. I've tried Malewarebytes Anti-Rootkit, and that didn't find anything. And I've tried ESET Online Scanner, which didn't find anything. I'm running out of ideas. I guess I could just format and start over, but I don't really want to do that.
The name of the account is gmapskfmnrg, if that helps anything.
Any help would be greatly appreciated.

Thanks

 

[Pearlmaster]

Hello,

You may have to create another Admin account to be able to remove your unknown account, to summarize you will have to;

- Enable the built-in Administrator account or create a new administrator user.
- Convert the first administrator account that you created during the Windows 10 installation to the local account. (If applicable)
- Sign-in to Windows 10 using the built-in Administrator or additionally created administrator account.
- Remove the first administrator account.

If you want to get the above task done, you must follow the steps given below:

- Log on to Windows 10 using the manually created administrator account.
- On the start screen type CMD.
- From the search results, right-click Command Prompt.
- From the context menu, click Run as administrator.
- Click Yes for confirmation when prompted by User Account Control.
- On Administrator: Command Prompt type the " net user administrator /active:yes " command, and press Enter.
- Close the Administrator: Command Prompt window.
- Sign out, and then sign back in to the built-in Administrator account.

- Click on Start, type in "Settings", select the first result.
- Click on "Accounts"
They are 2 ways you can remove your unknown account, you can either;
- Click on "Manage my Microsoft account" as it will lead you to the website of Microsoft Account configuration https://account.microsoft.com/about which allows you to manage any microsoft accounts that have been created on your PC and you may attempt to delete from here.

OR

- Click on "Family & other users"
Then look for your unknown account and click on "Remove" or "Delete"