Question Unknown module Crash Dump

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Agar

Agar

Apr 17, 2023
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My laptop is crashing more and more frequently and I haven't been able to figure our why. The dump file reads

SYMBOL_NAME: ANALYSIS_INCONCLUSIVE

MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image

STACK_COMMAND: .cxr; .ecxr ; kb

FAILURE_BUCKET_ID: BAD_STACK_0x109

I've tried updating drivers to the best of my ability and testing memory but I feel like I'm not doing something right or missing something. I haven't changed any hardware or plugged in new devices and the laptop just sits on my desktop. I could use any help I can get. The dump file is 1.44 gb, I can upload it somewhere if someone wants to take a poke at it.

Edit:

My laptop is an ASUSTeK Republic of Gamers Zephyrus GU502LU-BI7N4

Windows 10

Nothing in device manager is flagged in any way.

I checked what version of bios I have and it returned GU502LU.312, but I don't know how to check to see if that needs to be updated.

I'm not using any app to update my drivers, I just went thru the lists manually. I checked all the device manager entries and all the programs listed in apps and features.

Edit 2:

Link to Dump file: Google Drive dump file
 
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Welcome to the forums, newcomer!

Can you please state the make and model of your laptop as well as it's SKU? As for your laptop, can you open up Device Manager and see if you have any items being flagged with an error? Might also be a good idea to see if your laptop is pending a BIOS update.

I've tried updating drivers to the best of my ability
I hope you're not using a third party app to make sure your drivers are updated/the latest.
 
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Lutfij said:
Welcome to the forums, newcomer!

Can you please state the make and model of your laptop as well as it's SKU? As for your laptop, can you open up Device Manager and see if you have any items being flagged with an error? Might also be a good idea to see if your laptop is pending a BIOS update.

I've tried updating drivers to the best of my ability
I hope you're not using a third party app to make sure your drivers are updated/the latest.
Click to expand...
I've edited my original comment with my response.

Nothing flagged as errors, My laptop is an ASUSTeK Republic of Gamers Zephyrus GU502LU-BI7N4, I can find my bios version but don't know if it needs an update, updating drivers manually.
 
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kerberos_20 said:
hmm some of your drivers are funny
Image name: win32kbase.sys
Timestamp: Mon Aug 5 07:03:24 1974


run sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth
in elevated command line (cmd/powershell/windows terminal with admin rights)
Click to expand...
sfc /scannow : Windows Resource Protection did not find any integrity violations.

DISM /Online /Cleanup-Image /RestoreHealth : The restore operation completed successfully. The operation completed successfully.

I'm unclear what you mean by some of the drivers look funny. Which drivers and how can you tell?
 
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kerberos_20 said:
win32kbase.sys dated 1974
Click to expand...
Ok, that does look funny.
I went through the drivers offered by the manufacturer and installed them one at a time and that didn't help. I didn't see one specifically stating it was for win32kbase.sys, is there somewhere else I should look for that or is it covered in one I may need to try again?
 
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kerberos_20 said:
Image name: win32kbase.sys
Timestamp: Mon Aug 5 07:03:24 1974
Click to expand...
Its a Microsoft system file, a lot of them have either really old dates or dates in the future, to stop them being deleted. That is normal

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

  1. Open Windows File Explore
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .

I can get just as much out of a minidump as I can a memory dump. Way smaller too.

As for bios version, the stupid Asus website went down for maintenance just as I started looking at your laptop.
 
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Colif said:
Its a Microsoft system file, a lot of them have either really old dates or dates in the future, to stop them being deleted. That is normal

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

  1. Open Windows File Explore
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .

I can get just as much out of a minidump as I can a memory dump. Way smaller too.

As for bios version, the stupid Asus website went down for maintenance just as I started looking at your laptop.
Click to expand...
I had previously linked a dump file, I have a current dump fire zipped now at this link:

Zipped dump file
 
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can you change the format it creates dumps in - like my instructions - main reason being minidumps are normally only a few mb, whereas the 1st dump you showed was 1.5gb and I get the same amount of info out of both. Others may be able to extract more out of memory dumps but they aren't in this thread.

the virtual machine I run the conversion in only has so much space. Until I clean up windows update I don't even have the space to check that 1,5gb as I only have 2gb free on drive.

Once that is clean I will convert the dump

conversion of dump

results - click run as fiddle to read

File: MEMORY.DMP (Apr 9 2023 - 17:41:03)
BugCheck: [CRITICAL_STRUCTURE_CORRUPTION (109)]
Probably caused by: Unknown_Image (Process: System)
Uptime: 0 Day(s), 20 Hour(s), 50 Min(s), and 23 Sec(s)

Comment: 2 or more types of RAM are installed.
8192MB3200MHzSamsungM471A1K43CB1-CWE
8192MB3200MHzSamsungM471A1K43DB1-CWE

Did it come with both sticks?
You appear to be on the newest BIOS for the laptop, now that I can see website.
Do you use wifi or Ethernet?
Download and run the intel Driver & Support Assistant, see if it offers any new drivers - https://www.intel.com.au/content/www/au/en/support/detect.html
 
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My apologies, I didn't realize there was different ways to set up dump files. I have set it to create minidumps now. I have uploaded the most recent minidump I have but it was a few days ago, I'm not sure how useful it will be. You can find it here: Old Minidump 04/09

To answer your current questions: It came with both sticks. I haven't done any work inside the case on any components.
I use Wifi.
The Intel assistant updated 3 drivers.

I'll upload and link a more current minidump as soon as one is produced.

Edit: It crashed, quite soon, but didn't produce a minidump. Or any dump file. I double checked the instructions and it is set up to create a dump file, but it appears not to be creating any dump files... Fun.
 
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Follow all the precautions on here as this process can leave you in a bootloop some times - I wish Microsoft could write a driver check that didn't break windows

Info - Driver Verifier Instructions

Please don't run this until you are asked to as it can put you in a boot loop what is Driver verifier? It is a part of Windows designed to reveal bad drivers. It tests them individually. It will cause Blue Screen Errors as that is its job Driver Verifier monitors Windows kernel-mode...
forums.tomshardware.com forums.tomshardware.com
It will cause BSOD, that is its job. Give us any dumps

It is also possible the cause is hardware. The lack of dumps could mean the cause is the drive itself.
 
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