Unusual unresponsiveness when HDD spin up

[onez]

Hello,

I put a new PC with the following specs:

Asus Z370-E
Asus Strix 1080ti
i5-8600k
HyperX DDR 4 16GB RAM
Windows 10 64bit
1x 250GB SSD (Windows and a game I play)
2x 1000GB HDD

I know that Windows shuts down HDDs and spin them them up when necessary. However, when it does so the following happens:
1. If I'm watching a youtube video, the video will stop and a distorted sound comes from the speakers. It last 2-3 seconds.
2. If I'm playing, frame rate drops to 2-5 (even 0 and mouse won't move at all), and also a distorted sound comes from the speaker. It last 2-3 seconds. Sometimes a continuous noise will come from the speaker and it will last 4-5 seconds.

This used to happen on my old PC (Windows 8.1), but it only used to happen when I open, say Drive D, and it would then takes 2-3 second for files to show up, but the PC will stay responsive. Now it doesn't stay responsive.

I tried disconnecting the HDDs one by one, but the problem remains.
I tried setting the time out for tuning off the hard disk to 1000 mins, but the problem remains.

It happens at random intervals.

Cheers.

 

[popatim]

Depending one which HDD's you have, you may not be able to turn off the spin down.
In Power options, select Change for your preferred power plan and then go to Advanced setting. Set the Turn off Hard disks after... to Never and see if it helps.

Again, depending on the specific HDD, you may not actually have an effect.

 

[onez]

Depending one which HDD's you have, you may not be able to run off the spin down.
In Power options, select Change for your preferred power plan and then go to Advanced setting. Set the Turn off Hard disks after... to Never and see if it helps.

Again, depending on the specific HDD, you may not actually have an effect.

Thanks for your reply.

But the question is: would HDD spinning up cause such a problem?

 

[kerberos_20]

some drivers can do that, hdd itself shouldnt freeze your pc unless its system drive
try to update your chipset/ahci drivers

 

[onez]

some drivers can do that, hdd itself shouldnt freeze your pc unless its system drive
try to update your chipset/ahci drivers

Thanks for your reply.

Unfortunately, everything is up to date.

 

[kerberos_20]

still its io latency driver issue
try to run dpc latency monitor in background, once it starts freezing due to hdd spinup, u should pinpoint which driver is causing it so u can replace him

 

[onez]

still its io latency driver issue
try to run dpc latency monitor in background, once it starts freezing due to hdd spinup, u should pinpoint which driver is causing it so u can replace him

Such a wonderful idea mate. Please check this: https://imgur.com/eBFWsfo
What do you think?

 

[kerberos_20]

click on drivers tab and then File -> export view
copy whats inside that file to http://www.pastebin.com

 

[onez]

click on drivers tab and then File -> export view
copy whats inside that file to http://www.pastebin.com

Here it is >> https://pastebin.com/A3F9Kdiu

 

[kerberos_20]

storport.sys has 5sec delay
try to replace ahci drivers

 

[onez]

storport.sys has 5sec delay
try to replace ahci drivers

Thanks for your quick reply.
I just checked and I have the latest driver. What should I do?

 

[kerberos_20]

try with microsoft drivers (uninstall current)
If that wont help, go back to drivers from mobo
and lets start with this... open elevated cmd (as admin) and write
verifier /reset
then reboot

 

[onez]

try with microsoft drivers (uninstall current)
If that wont help, go back to drivers from mobo
and lets start with this... open elevated cmd (as admin) and write
verifier /reset
then reboot

Hi,
Running the command gave this: "No settings were changed."

I will try now uninstall current driver and try Microsoft ones.

P.S: I disconnected my 2 HDDs and indeed the problem never happened again. However, the latency monitor still gives the same warning. Is it because the bad drivers still there?

Update: I uninstalled the current AHCI driver, but after restart it was reinstalled automatically. Thus, I updated it by selecting the specific device from a list: "Standard SATA AHCI Controller". The problem seems to be solved. When the HDD woke up I didn't experience the usual frames drop. I will be testing it again.

P.S: Latency monitor still giving me a message: https://imgur.com/a/3yMJJXO
But as you can see, it's not as troubling as the last one (that one was in red). Should I be worried about this?

 

[kerberos_20]

looks much better, if you wont have audio issues i wouldnt bother, finding perfect drivers is impossible

 

[onez]

looks much better, if you wont have audio issues i wouldnt bother, finding perfect drivers is impossible

Thanks a lot mate. I really appreciate your help.
Have a nice week

 

[popatim]

Glad you got it sorted mate.
You still might want to check or disable the HDD power down option though.