UPS destroyed CPU

[Retinaz]

So I just recently moved, and shipped my PC with UPS. My stupid <mod edit> forgot to take off the heat sink off the CPU, so it detached and bounced around in my case. Only thing that seems to be damaged is the my AMD FX 8350. About 1/3 of the pins are bent, and there is a large blob of thermal paste in some of them. I’m still in the warranty range, but I threw out the box, as I did not have space to move it. Apparently I need the serial code to claim a warranty, which is apparently listed on the box. I’m not sure if the serial code is also listed on the chip. Please help.

 

[mdd1963]

You will need to file claim for the damage, this is not a 'cpu warranty' issue, I am afraid...

 

[clarkjd]

I assume that you insured the shipment? If so, then UPS is responsible for the damage. If no insurance, then you are out of luck, I'm afraid.

 

[atomicWAR]

Yeah your warranty won't cover that. I hope you insured your PC for shipping. If not, as stated, you are out of luck.

 

[geofelt]

Normally, you get some limited damage insurance from UPS.

As to the FX-8350, user damage is not a warranty claim.
If you need to buy a replacement cpu, consider abandoning the FX line.
It is a poor performer with no upgrade potential.
If your needs are for multithreaded apps like editing, look to ryzen which offers many threads reasonably priced.
If your use is for gaming, kaby lake offers the fastest cores.

 

[DSzymborski]

There's not even a guarantee that UPS will agree to pay for damages if you can't demonstrate that it was packed properly.

 

[Retinaz]

So apparently the shipping was insured, with damages up to $90, as my dad told me, I’ll try to claim damages. However if this does not work, should I try to repair it, and if so, how?

 

[DSzymborski]

You can try and straighten them, though with a third of the pins damaged, it's going to be quite the calibration challenge.