USB 3.0 devices not working in port

[CorneliusW]

When I plug my USB 3.0 wifi USB into the 3.0 port, I hear the normal windows connection sound but it doesn't do a full connection as it turns off the WiFi and shows a hardware malfunction message.

"One of the USB devices attaches to this computer has malfunctioned, and Windows does not recognize it.

Unknown USB Devices"

Not sure how I can fix this as I've ran the cd included with the ASRock X99 Extreme 4 that has the Intel USB 3.0 Driver. Anyone have any suggestions?

 

[CorneliusW]

It works in USB 2.0. Perhaps I should troubleshoot with the company, though I was thinking it's an issue with the PC. I will contact them to see if that's a possibility.

 

[mbarnes86]

Hi


Is the wifi dongle definitely usb rather than usb 2?
Most usb 3 ports are for disk type devices which include flash memory stick / thumb drive but not mice & keyboards or wireless

What is make & model?

Regards
Mike Barnes

 

[CorneliusW]

I have Netgear AC1200.

It says 3.0 on the box, and when it's plugged into 2.0 it tells me it can transfer faster speeds when plugged into 3.0

 

[CorneliusW]

I just reinserted the CD that came with the product. Reinstalled everything. It reinstalled the 3.0 driver. I plugged the Netgear into the USB 3.0 and it showed the same error. Then seconds later it installed a driver. "Unknown Device installed" and says ready to use. Yet it still does not work as there's no option to pickup any internet networks.

 

[chedda87]

I had the same problem, my fix was so simple so here goes.... The usb 3.0 header fits into the motherboard both ways so when I installed mine had had done so the wrong way around.... That is of course if your talking about a front panel port

 

[CorneliusW]

lol wow, you were right. Just had to flip it around. Thanks a lot!

 

[chedda87]

Your welcome, I struggled for around 6 months looking for the answer until I decided to check if all was right with connections