Question USB devices dropping out, possible issues with powered USB hub?

Mar 10, 2024
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I am experiencing an issue where my devices, when plugged into seemingly any powered usb hub, will drop out, repeat inputs, etc.
E.G.: keyboard will repeat a letter until i hit another key. With some of the hubs I've tried, external hard drives will drop out and Windows will report that it can't find it halfway through a file transfer.

I have tried MULTIPLE hubs, and NOT using one is simply not an option, not enough ports on the back of my PC, and need a way to turn off/on devices through the power button on the USB hub.

System specs:
  • Win10
  • 5950x
  • 3090
  • Aorus Xtreme x570
  • 128GB RAM @ 3600
  • Only SSDs, admittedly only like 10% free space on my main drive.
  • 2 nmve on m.2, and 2 sata ssds
  • (Is it possible I'm running into some kind of bandwidth limit because of this)?
  • Two POWERED hubs plugged in, one of them is a Sabrent USB hub (a known good brand?), another is some generic Chinese dropshipped USB hub, I've had this for a few years, and it hasn't been an issue possibly until recently.
What I have tried so far:
  1. Bypassing USB hub (plug directly into PC). Almost fixes the issue, but i still get dropouts on my keyboards sometimes (maybe like 1% as frequently, but it still happens.)
  2. Using known good keyboards (total of 4 different keyboards tried), but tbh, issues like dropouts are only apparent when gaming or working in Cubase where I'm constantly clicking or pressing buttons.
  3. Upgrading the firmware on the keyboard when relevant.
  4. Replacing the hubs and cables (for a while, I thought it was electrical interference with all the cables in my desk's cable tray). Switching to the Sabrent hub seems to have helped the hard drives, but no combination of hubs or cables solves the issue 100%.
  5. I didn't exhaust *every* combination of hubs/cables, but I at least tried 2 or 3 keyboards with 2 different cables each, with 3 different hubs for some of them.
  6. Disabled USB selective suspend, and also disabled the setting in device manager that allows windows to sleep the device for every possible relevant device if possible (keyboard, mouse, every USB device)
  7. Updated AMD chipset driver.

Other noteworthy things
  • I have a DAC plugged into the same hub as my other peripherals, and have never experienced any issues with it.
  • Issue seems to be slightly worse during screenshare/recording with OBS, my total resource use on CPU/GPU are usually low throughout, so is it possible that every time I get issues with kb/mouse it's just a big system stutter?
  • I have both USB cables AND some power cables/adapters in my desk's cable tray, is that an issue?

I'm open to any suggestions or ideas save wiping Windows and reinstalling everything. I'm willing to do that later, but I'd rather exhaust every other possibility first. Frankly, doing that seems like a PITA. There's gotta be something I haven't thought of yet.

Please help, this is eroding my sanity.

Thank you.
 
Mar 10, 2024
6
1
15
I'll unplug my second USB hub, but most of the time I experience the issue, everything on that hub is powered off.

I will update this coming week, I think my motherboard has a few different revisions, so I might need to crack open my case, and find a little number that tells me which revision (and therefore which file) to use.

Power supply is a Corsair AX1000.
 

NedSmelly

Prominent
Feb 11, 2024
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3rd gen Ryzen chipsets can experience USB problems. Try the following:

Update the motherboard BIOS
Set PCIE to 3.0 only
Disable global c-states

Google “AMD B550 X570 USB problems” - quite well documented
 
Mar 10, 2024
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1
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Wow, can't believe I didn't think to google my chipset+usb issues, for shame lol. The fact that it's well-documented is reassuring.

I will report back in a few days
 
Mar 10, 2024
6
1
15
Wow, can't believe I didn't think to google my chipset+usb issues, for shame lol. The fact that it's well-documented is reassuring.

I will report back in a few days
The issue was indeed related to the x570 chipset issues from several years ago.

I updated to the latest version of the firmware (F37) using Gigabyte's bios update tool (@bios). I made no further change, and the issue has not occurred since.
 
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