Question USB Headset Training Cable - Y Lead on a Chromebox - randomly mutes!

[leejenson]

We are using a USB Headset Training Cable - Y Lead on a Chromebox. Different people plug in their headsets when needed. It has a mute button on the cable. It randomly mutes the mic on the Chromebox.

Any ideas?

Thanks
Lee

 

[Ralston18]

Not sure about your question.

As I understand the question there is an audio cable coming from the Chromebox that splits into two audio ports (3.5 mm) so two different people can plug in their respective headsets.

Is that correct?

Is the mute button common to both users (meaning that when the button is pushed both user headsets are muted)?

If the muting happens at random then the mute button is likely defective.

However there could be other reasons especially if the people are using their own and differing headsets.

That gets into TS, TRS, and TRRS.

FYI:

https://www.cablechick.com.au/blog/understanding-trrs-and-audio-jacks/

What that all means is if audio connections are mixed and matched some combinations, via the Y splitter, could be problematic.

More information needed.

 

[leejenson]

That's correct. The connections are not jacks. I'll come back with the name.

We are not using the audio jack port, but a USB.

Lee

 

[Ralston18]

Are you using something like the following product?

USB to 3.5 mm female connector

Except your "Y" may have two 3.5 mm female ports. And end users plug their headsets into those ports.

Are you able to provide a link to the training cable being used?

Or take a photograph and post the photograph here via imgur (www.imgur.com).

 

[leejenson]

Hi, this is the product -

Headset

 

[Ralston18]

With the ends of the "Y" (training lead) being female USB ports into which "agent" and "trainer" plug in their own headsets?

From the link (scroll down):

"IMPORTANT - this training lead is ONLY for use on Streamline Pro+ Eco Headsets & JPL -headsets with a compatible QD or "quick disconnect" plug half way down the wire."

What headsets are being used?