USB issue - crashing XP - faulty h/ware?

[andrewjamesgriffin]

Hi everyone,

This is my first post so please be gentle with me if I break any conventions.

I have a DFI LANParty UT nF4 SLI-DR Expert motherboard running Windows XP Professional (2002 version) and Service Pack 3.

My USB is currently running at 1.1 as I havent updated the drivers for it to USB 2.0. I have the USB drivers from SP2 as I installed that before installing SP3, but never used SP1.

Whenever I try to update the drivers for the USB so my devices run at the higher USB 2.0 speed, everything works fine until I reboot the PC, but when I reboot the PC it fails to start Windows. It gets part-way through the splashscreen, then goes black - it doesnt reset itself or show any errors, and it does it specifically after I update the USB driver.

I'm not sure whether this is a corrupt/incompatible driver, or whether it's a hardware failure on the motherboard - does anyone have any ideas?

Thanks,
Andrew G.

 

[evongugg]

In the bios, have you enabled USB 2.0?

 

[andrewjamesgriffin]

Hi evongugg

Thanks for your quick reply. The USB settings in BIOS are as follows:

OnChip USB: V1.1+V2.0
USB Memory Type: Base Memory (640k) - I've just changed it from 'SHADOW'
USB Keyboard Support: Enabled
USB Mouse Support: Enabled
USB Park Mode: Disabled
USB TD Reads: ISO Queue
USB Periodic Data Reads: ISO Queue
USB Asyn Data Reads: non-ISO Queue

I hope this helps? All of these are motherboard standard settings except for the USB Memory Type which I've just changed from SHADOW to Base Memory (640k), and I've enabled USB Keyboard Support and USB Mouse Support.

Thanks,
Andrew G.

 

[evongugg]

With XP, you should not have to install USB drivers.

By the way, what are you using to measure USB speed?

 

[evongugg]

If you've made sure that everything on your computer is USB 2.0-compliant, and you're still getting low-speed results, you may not have the right drivers. Symptoms in Windows XP can include error messages such as “The Generic USB Hub is a HI-SPEED USB device and will function at reduced speed when plugged into a non-HI-SPEED port,” or “A HI-SPEED USB device is plugged into a non-HI-SPEED USB hub.” You may also see your high-speed controller card tagged with a yellow exclamation icon in Device Manager. The problem is that although you have a Hi-Speed hub or controller, Windows XP doesn't recognize it. (See the Knowledge Base article, Universal Serial Bus 2.0 Support in Windows XP for more detailed information).

http://www.microsoft.com/windowsxp/using/networking/learnmore/jones_02august05.mspx

 

[andrewjamesgriffin]

With XP, you should not have to install USB drivers.

By the way, what are you using to measure USB speed?

Hi evongugg

The USB drivers that ship with the pre-Service Pack 1 version of Windows XP are only USB 1.1. USB 2.0 drivers were not released until Service Pack 1 was released, and they were incorporated into that Service Pack and all others since. My install copy of Windows was pre-Service Pack 1 so it only included USB 1.1 drivers.

I am not currently measuring USB speed, but in device manager my USB device is showing with a yellow exclamation mark, and the "high speed device plugged into a low speed port" message shows when my devices are plugged in.

Many thanks,
Andrew Griffin.

 

[andrewjamesgriffin]

If you've made sure that everything on your computer is USB 2.0-compliant, and you're still getting low-speed results, you may not have the right drivers. Symptoms in Windows XP can include error messages such as “The Generic USB Hub is a HI-SPEED USB device and will function at reduced speed when plugged into a non-HI-SPEED port,” or “A HI-SPEED USB device is plugged into a non-HI-SPEED USB hub.” You may also see your high-speed controller card tagged with a yellow exclamation icon in Device Manager. The problem is that although you have a Hi-Speed hub or controller, Windows XP doesn't recognize it. (See the Knowledge Base article, Universal Serial Bus 2.0 Support in Windows XP for more detailed information).

http://www.microsoft.com/windowsxp/using/networking/learnmore/jones_02august05.mspx

Hi evongugg,

Currently I only have one device connected to the USB ports... a Microsoft Desktop 1000 wireless keyboard/mouse set. I believe this is USB 2.0-compliant.

As with my original post, when I try to update the USB drivers on the system, the system fails to boot. Currently the system is using the incorrect USB 1.1 drivers.

Thanks,
Andrew G.

 

[andrewjamesgriffin]

I've not got any solution to this problem yet, but thought I would add a bit more information that I realised the other day...

The USB 2.0 drivers seem to work ok in Windows, as updating to the USB 2.0 recognises the device, finds no issue, and the USB works correctly. However, once the drivers are updated to USB 2.0 the system will not boot into windows, and booting as Safe Mode with Networking shows that the system fails/frrezes on boot after the mup.sys entry.

Could this be a problem with Services, or some other Windows startup process that isnt the USB 2.0 drivers but is related to them?

Thanks,
Andrew G.

 

[andrewjamesgriffin]

*BUMP*

 

[andrewjamesgriffin]

Hi everyone,

I keep getting an email from Toms Hardware asking me to select the best answer from my received responses, but I have not received any answers yet that have helped point me to a solution.

I have added as much detail as I can think of, but I welcome further questions if anyone has a train of thought that might help?!?

Many thanks,
Andrew Griffin.