USB mouse turning off and on

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EndofMyRope

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Aug 9, 2014
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I'm not sure if this is the right place to post this, but my issue seems to be my USB mouse conflicting with some other driver, so I posted it on windows 7.
I have been having the issue for a few weeks now, unclear as to exactly when, or why. The problem is not with the mouse, as I have tried 2 other mice and used it on another computer with no issues. Basically when I use the mouse, it will randomly disconnect from the computer and I hear the dun-dun sound (connecting hardware) through my speakers, and after a few seconds (sometimes 5, sometimes 35) it will come back online. I am currently using an Alienware MG900, but I have also tried a Microsoft and Gateway mouse. There are no other issues with anything else plugged in through my USB ports (keyboard, headset and multiple other USB drives), and I have tried moving the connection from the mouse to 6 different ports (4 on back, 2 on front) with no progress. I have also tried searching the web and found nothing that helps me with my problem.
What I have tried:
-Changing the connection port
-Updating all drivers
-Uninstalling and rebooting USB drivers (had to do 2 then reboot and do another 6 because keyboard is USB as well)
-Running computer in safe mode
-Rebooting computer to factory default (twice)
-Updating Realtek HD Audio Driver
-Updating Nvidia Graphics Driver
-Checking event log for errors
-Running sfc /scannow
-Uninstalling all previous windows updates and programs
-Multiple Microsoft fix-its
-Windows Troubleshooter (found hardware changes might not have been detected [cant find a fix for this either])
-Checking Device manager for yellow alerts (only found SOMETIMES when mouse goes offline on the HID devices for 1-2 seconds)
-Power Saver options on high-performance
-Cleaning laser under mouse
-Pulling on cable that connects to pc/mouse
-Full PC scan- no virus/malware found
-View hidden devices in Device Manager (i keep getting a "Microsoft PS/2" that wont uninstall, but says: This device is not present, is not working properly, or does not have all its drivers installed. (Code 24))
-Tried updating the BIOS (first time and not sure if I did it correctly-msinfo32 says correct version)

If you can think of anything else for me to try, please tell me and I will try it, I am out of options here, and have no idea how to diagnose the problem or fix it.

Note: With this mouse, there is no light on the laser underneath, but there is one on the top that goes out for several seconds during the inactivity of the mouse.
 
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(i keep getting a "Microsoft PS/2" that wont uninstall, but says: This device is not present

I had a asus board that did this error never figured it out needless to say that board was short lived and never worked right from day one [sabertooth]
only thig I could figure was that something in the usb was defective on the board [???]
 
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Update: Bios seems fully updated and I tried plugging in the older Microsoft mouse again, and it seems to work fine with that mouse, but the Alienware MG900 still cuts out, even if i have both plugged in at the same time.
 
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I downloaded the new driver, and tried using the mouse again, haven't had any disconnects yet, but I did have an issue of it restricting my movement. The cursor would follow along a diagonal line from the bottom left to the upper right corner of the screen, no matter how much i dragged the mouse, I couldn't get the cursor into the bottom right corner or the upper left.

Edit: Just turned off again. NOT FIXED
 
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ya, I had a front panel usb port start acting up and it affected things unplugged it from the board and all was good .. but with out being there for a hands on I don't know what else to say just look over any og the usb header connections to be sure there right -- insure the boards driver for them is installed right then after that it comes down to faulty hardware and seeing you been using 3 mice and they all do it at some point you got to look more at the boards usb controller at fault.
 
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Recently i have been getting:
This device cannot start. (Code 10) error from the microsoft mouse. The only way I have found to fix it is disabling the device, then re enabling it. It is getting very frustrating.
 
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I don't know you need to try a ps/2 keyboard and see how well it works so you can get in there and do something -- most all newer boards work out of the box on usb2 so you could access the bios and get things up and going

I feel this issue may be the boards usb is faulty seeing all the usb as you said above --- ''Plugged in the older one again, and now both of them are disconnecting. I guess I was just lucky for a while.'' ------ ''would the USB hub going bad effect 3 different usb locations and ONLY the mice plugged into them? '''

after all you have done it may just be the usb is bad on that board
 
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Its all USB 2.0, so that link shouldn't be my problem, but I am using a H57 motherboard, my computer is basically Gateway FX6840-03e, with a GT 610 graphics card, had some issues with the radeon and had to change it.
 
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Its okay, I appreciate all the help you've given me. The problem seems to be fixed temporarily by the Microsoft fix-it, but even though it says its fixed, the problem continues and when I run the fixer again, it says it fixes it again as well. Is there a way for me to check if its the motherboard without replacing it? I don't have a second one to try at the moment.
 
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