usb ports and audio ports not working

[aizad1998]

i got an ASUS laptop and just got it reformated and cleaned few days back.
i usually play games with all my ports occupied. my mouse, my usb headset, my keyboard (bcoz the laptop was too dam hot)
after i got it back (after reformated and cleaning) all ports seems to not working
the only thing working is the usb 3.0 port
even the mic and headphone ports are not working

when i plug my mouse into the usb port that is not working, no red light under the mouse (like all most mices do)

its like im not plugging anything
same goes to the audio ports
when i plugged my earphones in, the sound still come out of the speakers as if i didnt plug anything.

help plss :3

btw im new here. 1st post 😀

 

[mickypheonix]

if the drivers are installed it should be working , i would suggest that if it was working previously before you took it to these people
i would take it back and get them to fix it at no charge especially of all they did was reformat and clean

 

[aizad1998]

if the drivers are installed it should be working , i would suggest that if it was working previously before you took it to these people
i would take it back and get them to fix it at no charge especially of all they did was reformat and clean

ok ill contact the guy that cleaned my laptop later
for now ill just deal with it
tqvm!

 

[mickypheonix]

you are welcome , hope it all goes well for you , all the best

 

[aizad1998]

i search videos on how to clean laptops from dust and i notice that under the keyboard they disconnected some small wires
are those wires the usb ports and audio ports?
and if so maybe the guy that cleaned my laptop forgot to plug it back in after cleaning?

 

[mickypheonix]

they could be , can you take a photo and show us the wires ?

 

[aizad1998]

they could be , can you take a photo and show us the wires ?

its the white thing under the 1st circle from the right i think

if im correct then this is the case

EDIT : this is not my laptop btw, i found this pic on the internet

 

[mickypheonix]

try removing the keyboard to see what the wires are connected to
http://www.laptopinventory.com/LaptopInventory.php/Asus/UL/a43s/Keyboard