usb ports do not work everything is unknown device

dionisisd

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Mar 6, 2014
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Hello

I just formated my new laptop with windows 7 genuine

I cannot use any usb or ethernet ports so I am not able to install any drivers at all....

only sound plays for some reason idk...

PLEASE HELP
 


no it is not listed.
all usb ports are marked as unknown device
 


Is marked as unknown device in Device Manager?

Try updating all your drivers epecially the USB drivers.
It seems like the usb is not at fault if it is detected
 


How am I supposed to update the drivers since I cannot even connect it to the internet via ethernet....?
 
Or if you dont have a DVD drive can you boot from USB?

If so try with a linux LiveCD image loaded to USB instead, should be able to use both net and USB that way, download what you need save it to your hard disk, then reboot in windows

Only works if you have access to another computer to load the image on the usb key but it's worth a shot
 



yeah thats really helpfull thanks.
I will first reformat it with win7 x64 as I only found drivers for 64bit and then if the problem is still there I will do this.

 


Thats probably the reason why.
Because you were on 32 bit windows
right?
 


i dont know.. The laptop has 2gb Ram so i thought 32bit would be just fine
 


Since its a laptop another thing you can do is install the software that came with the computer.