A OneDrive subscriber is in despair after Microsoft suspended their account without reason, and won't respond to inquiries. It was stuffed with 30 years of precious data, deposited as a relocation stop-gap.
User says access to ’30 years of photos and work’ in OneDrive denied by Microsoft, can't get a response after filing form 18 times — 'Microsoft sus... : Read more
Sadly I can confirm this, happened to me, and one other family member too, Ai takes one of your family photo/vid out of context and makes horrible accusations. Uploaded to OneDrive from the family chat group, by an automatic WhatsApp backup. You only receive an email and your account is suspended, your paid(!) Microsoft account, OneDrive, Outlook and the rest office365 tools. You cannot login anymore. one link where you can appeal, but you will need to use another email address. No phone number, no email or chat contact with a human being possible. A week later an just a short email with: "Appeal results: Violation confirmed (Decision upheld)" I sent in a new appeal but no response, and tried half hour chat for account reinstatement, one answer from a human being and the robot takes over again, but the chat now can no longer be found of course.
Ai is now your judge, jury and executioner, the chat-bot & email-bot the messenger. Welcome to the future.
So all my family photo's and administration for +20 years are gone just like that. I filed complaints with several consumer organisations in the Netherlands and Europe. But Microsoft can just hide behind their policy which you violated according to their Ai tool. The false positives from the Ai scans are getting fewer the past few years says one consumer-organisation I spoke to.
Maybe I should ask the Bill Gates foundation to financially support a legal process?
I lost a lot of memories, family history and my whole administration. Normaly I keep 2 copies, but my M2 drive crashed just a week before this.. Must be karma for defending MS on birthdays etc, saying I would trust them more with my data than any of the other big players..
Weeks of work ahead too see what I can recover. NAS is now installed, Thunderbird for Email and Open Office it is. DO not trust Microsoft with your data!