- Mar 21, 2021
- 15
- 0
- 510
My Index was working just fine up until this past August when it started saying "tether disconnected at headset". I had tried all sorts of troubleshooting and eventually opened a ticket with Steam. I have tried all of the following:
Power cycled headset(including headset power brick) + base stations
Tried different power strips/outlets
Tried different USB ports + different DisplayPort outputs on my GPU
Updated Drivers(including updating Steam)
Tried verifying integrity of local files + re-installing Steam
Tried switching from the normal Steam VR app to each different, available "Beta"
Tried going into Steam VR Developer settings and toggling between "Direct Display Mode" on/off
Tried on both Windows 10 and Windows 11
Tried on 2 different gaming PCs (system 1: 5950x, 128gb memory, EVGA 3090 FTW3 Hybrid , system 2: 12900k, 64gb memory, Asus 3090 Strix)
Purchased a brand new Index headset cable and swapped over to that
After all that, it still says the same thing... "Tether disconnected at headset".
I also have a Pimax 8K X. I tried hooking that up, it works like a charm.
The issue is definitely with the Index headset itself. Unfortunately, it is past the 1 year warranty so Steam refuses to replace the headset. I inquired about getting it repaired. Steam informed me they do not offer repair services and suggested I checkout ifixit.com
My ticket with Steam is still open, but they just keep asking me to try the same troubleshooting steps over & over and have asked me to re-send a system report 5 times now.
At this point, I am only asking here because I'm curious if anyone else has experience this issue and got it resolved on their own... or if anyone knows specifically what I can try myself to get it working again.
Considering I have only had this headset for 1 ½ years now and the way Steam is treating this problem, I sure as heck am not going to buy another Index(new or used).
Power cycled headset(including headset power brick) + base stations
Tried different power strips/outlets
Tried different USB ports + different DisplayPort outputs on my GPU
Updated Drivers(including updating Steam)
Tried verifying integrity of local files + re-installing Steam
Tried switching from the normal Steam VR app to each different, available "Beta"
Tried going into Steam VR Developer settings and toggling between "Direct Display Mode" on/off
Tried on both Windows 10 and Windows 11
Tried on 2 different gaming PCs (system 1: 5950x, 128gb memory, EVGA 3090 FTW3 Hybrid , system 2: 12900k, 64gb memory, Asus 3090 Strix)
Purchased a brand new Index headset cable and swapped over to that
After all that, it still says the same thing... "Tether disconnected at headset".
I also have a Pimax 8K X. I tried hooking that up, it works like a charm.
The issue is definitely with the Index headset itself. Unfortunately, it is past the 1 year warranty so Steam refuses to replace the headset. I inquired about getting it repaired. Steam informed me they do not offer repair services and suggested I checkout ifixit.com
My ticket with Steam is still open, but they just keep asking me to try the same troubleshooting steps over & over and have asked me to re-send a system report 5 times now.
At this point, I am only asking here because I'm curious if anyone else has experience this issue and got it resolved on their own... or if anyone knows specifically what I can try myself to get it working again.
Considering I have only had this headset for 1 ½ years now and the way Steam is treating this problem, I sure as heck am not going to buy another Index(new or used).
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