[SOLVED] Vastly different performance between two nearly identical machines - one with terrible benchmark scores

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DumbIdiotForgotHowToFixPC

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May 1, 2020
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Hello there. First, thank you for taking the time to read this. I greatly appreciate your time and consideration because I am at my wit's end and cannot keep sane without my computer and without gaming.

Lately I've been having an issue with Minecraft, although to be honest I've always had issues with this machine that I shouldn't have.


My partner has an identical machine, simply with 16gb of ram instead of 8gb, but it's the exact same type of ram, and we both have only 2gb allocated to minecraft in our java arguments. She gets a consistent 50+ FPS, whereas I get an inconsistent 5-15fps.

Please, any suggestions at all. There are no stupid suggestions. I am desperate and at my wit's end. I have had many crying spells over the last 36 hours trying to fix this. My partner's birthday is on Saturday and we were meant to be playing together, and I won't be able to at this rate, it's next to impossible for me to play. We played together several times before and as recently as 2 days ago, although even then my performance was vastly inferior to hers, at least it was playable ish around 25fps, but now I'm stuck at 1-15 fps, with a realistic average of about 7. This has happened several times since I started playing MC, where I just suddenly have terrible performance, worse than usual, and then it goes back to just bad.


This makes no sense.The only thing I can think of is she ordered hers from HP directly and mine from Amazon. Perhaps the parts were fake from the start? My benchmark results are a freaking joke. How are they so bad on a fresh install? Also, her machine has had over a year more use than mine.


Thank you greatly for your time and help. I would be so grateful for a fix. I'm losing my mind. It's not even entirely just Minecraft, her system just runs better, and mine runs way worse than it should for what it is, particularly after a clean start install of Windows. Like even right now typing this and deleting typos is choppy from time to time, despite task manager saying only 7% of my cpu and only 23% of my memory is in use. wtf? Please if anybody has any ideas I'd greatly appreciate it.


Edit: Some examples of differences: My Mojang loading screen sticks at 40% for like 15 seconds, whereas hers breezes through the entire thing. I play with everything minimal, such as no biome blend, minimal particles, no shadows, etc. whereas she plays with them on high, fancy, 5x5, etc. How is this possible? I've run Maleware antimalbytes and windows virus scanner with 0 results, and when I check task manager with Minecraft loaded, it is definitely using my good gpu and not just the integrated, but that doesn't help. I've tried using the same drivers as hers as well as using newer/older ones to no avail.

I can't run Benchmark for her right now as she's asleep and I don't use her laptop, but i can post its results tomorrow. However, here are mine, the results being very bad.

Here is mine: https://www.userbenchmark.com/UserRun/27415590


Thanks again, I really appreciate it.
 
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Nemesia said:
I know you're losing ~ 30% of performance from just having 1 stick of RAM instead of two. If she is running in Dual Channel 2x8GB sticks and you are running in Single Channel 1x8GB stick there is a big difference.
Click to expand...

Thats correct also, but looking at hes userbenchmark results suggests something else wrong too, hes more like getting 10% of the performance.
 
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Hey guys, thank you very much for your replies. I just woke up so I am going to follow your instructions shortly. Here is my partner's userbenchmark results, and for some reason her's is not showing the GTX 1050, but it is definitely working because you can see it doing so under task manager performance, regardless, the rest of her components are running fantastically compared to mine. I updated my bios as well, to try and fix the 0.8ghz turbo thing, to no avail. When I look at my processor on task manage performance, it never goes above 0.8ghz, whereas her's will bounce from 1.5ghz to 4.0ghz.

https://www.userbenchmark.com/UserRun/27429130

It's not just my CPU running terribly either though, So if my CPU is being thermally throttled, how do we explain the RAM and GPU also running so badly? Are they related? Thanks again guys, I genuinely, greatly greatly seriously appreciate your time and help because as I said I'm losing my mind.
 
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Okay Intel Extreme Tuning Utility says

Thermal Throttling is : YES and it is Yellow.

Max Core Frequency 0.80ghz.

Package Temperature 45.c

Active Core Count 1-2 etc etc.

What shall I do now? My laptop never seems that hot, and it sits on an external fan thing desk, I don't get it. I guess my motherboard is absolute trash, whereas my partner's isn't? This is so baffling.
 
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drivinfast247 said:
You have one stick of RAM, the other has two. You're running in single channel mode, the other in dual channel.
Click to expand...

Right but that doesn't explain the terrible performance of the GPU and Processor, nor that even the single stick is running badly for its own sake, does it? My userbenchmark scores are absolute trash in every meaningful category, whereas her's are great.
 
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I saw another thread on reddit from someone stuck at 0.8ghz and they said their motherboard software suite was causing the bug. They uninstalled and reset their bios settings and that fixed it. Any idea how I might do that?

My baseboard manufacturer: HP

Baseboard Product: 836B

BaseBoard Version: 46.24

My Bios: Insyde F.19, 12/12/2019 (this was dated 2017 until this morning, when I updated it, which hasn't fixed anything).

SMBIOS Version: 3.0
 
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It is not about your motherboard, if your stuck at 800mhz this is not thermal throttle issue (well might be on top of that)

Try this, go to power options and use "max performance plan" even on battery plugged. After that Close your laptop , remove the power cable and start it with only battery connected, do you get above 800mhz with only battery?

EDIT: obviously first try max performance with power cable also, the above is just testing if your power supply / dc jack is defective and you get full clock speed while running only battery
 
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lga1156_ftw said:
It is not about your motherboard, if your stuck at 800mhz this is not thermal throttle issue (well might be on top of that)

Try this, go to power options and use "max performance plan" even on battery plugged. After that Close your laptop , remove the power cable and start it with only battery connected, do you get above 800mhz with only battery?

EDIT: obviously first try max performance with power cable also, the above is just testing if your power supply / dc jack is defective and you get full clock speed while running only battery
Click to expand...

Hey there, thanks for your reply. I really appreciate you reading through this thread and taking the time to respond.

Unfortunately setting everything to max performance did not fix anything 🙁 It's one of the first thing I do with laptops.

I just don't understand what else it can be when my partner and I have almost the exact same components and same OS and I just did a fresh clean install. She may have more ram/dual channel, but that shouldn't mean ALL my components run like the garbage they do. The only difference is our mobo, so I'm just a loss here and so demoralized.
 
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Okay I have no idea what the <Mod Edit> I did, because honestly I've been messing around with some things I don't fully understand, because I just didn't care anymore, but I followed some guides and removed Intel Tuning Utility and instead installed ThrottleStop. I also removed HP CoolSense and followed a guide to changing some ThrottleStop settings. After resetting I now have these results :

https://www.userbenchmark.com/UserRun/27432829

I guess now I just need to be very careful the laptop doesn't overheat? Any good tools for that that won't go back to throttling all of my hardware? I am so relived right now, but holding my breath since I don't understand what I did. And also, does throttlestop have to actually be on to be working? Because it's not on right now after my restart, yet things are working massively better.
 
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Settings will stay even if you restart. Did you disable BD prochot, that will turn off throttling near TJ max of cpu and also if your GPU hits high temps, i would suggest NOT turning it off.

I guess it was temperature related like i thought, how much did you undervolt cpu core / cpu cache? Did you also undervolt igpu?

EDIT: faulty power supply can be ruled out since your running it on power cable right now?
 
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lga1156_ftw said:
Settings will stay even if you restart. Did you disable BD prochot, that will turn off throttling near TJ max of cpu and also if your GPU hits high temps, i would suggest NOT turning it off.

I guess it was temperature related like i thought, how much did you undervolt cpu core / cpu cache? Did you also undervolt igpu?

EDIT: faulty power supply can be ruled out since your running it on power cable right now?
Click to expand...
I mainly tinkered with FIVR and TPL settings. I can't seem to find the guide I followed now. But it had me turn the ICC Values to max on all my components under FIVR and under TPL it had me change Turbo Boost Long Power Max to 1023. BD ProCHOT is still checked on the main screen. as is disable turbo, speedstep and c1e. The rest are unchecked. I did not touch these.
 
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lga1156_ftw said:
Settings will stay even if you restart. Did you disable BD prochot, that will turn off throttling near TJ max of cpu and also if your GPU hits high temps, i would suggest NOT turning it off.

I guess it was temperature related like i thought, how much did you undervolt cpu core / cpu cache? Did you also undervolt igpu?

EDIT: faulty power supply can be ruled out since your running it on power cable right now?
Click to expand...

I dont understand though how it was fully temp related since the temps were coming back at 45c? Yes I'm running it via power cable, but I tried without and it was the same before and after (before this fix, both sucked, whereas now, both are fine). I dont think I touched undervolt cpu core/cpu cache or igpu.

I guess FIVR is undervolting, so I guess I did mess with that, but just what I posted above.
 
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You where messing with power limits and somehow that worked, did you touch any voltage values?

Do not download intel xtu again just uninstall it since your running throttlestop already.

One good stress testing software is aida64, download the trial and go to system stability test, then press x mark to cpu and gpu:s, do 5min stress test and monitor clock speeds and temperatures of cpu gpu.
 
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lga1156_ftw said:
You where messing with power limits and somehow that worked, did you touch any voltage values?
Click to expand...

I don't think so. I just did FIVR Control and set all components to ICC Max (value of 255.75). And then TPL Turbo Boost Long Power Max set to 1023 from whatever low number it was.

However something weird has already happened. So upon my first restart, when I would check my processor speed under task manager performance, it was bouncing around from 1.5-4ish ghz the way my partner's does. Although now it's back to being stuck, just at 2.80ghz instead of 800mhz. I havn't changed anything since, just a few restarts. So I've lost some performance. already.

Look at this new benchmark result:

https://www.userbenchmark.com/UserRun/27434838

28% / 50% / 34%

Totally effing baffling. Still better than originally, by a longshot, but I was doing better 🙁 upon first fixing things an hour ago it was this https://www.userbenchmark.com/UserRun/27432829

31% / 62% / 41%

and originally it was this:

https://www.userbenchmark.com/UserRun/27415590

13% / 21% / 17%

So I lost 3% / 12% 7% from the original fix already. However, the machine is running like a dream compared to what I'm used to and I am very happy so far, at least for now. I'd just really like to understand the puzzle. This is all thanks to bitcoin. I used to build my own pc's, but I stopped when the gpu's got so expensive, and I got lazy and started going with laptops. I will never be lazy and get a laptop again, I guess I just have to accept paying 5x the cost for a GPU thanks to damn miners, ugh!
 
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By the way temperatures are fluctuating from 50-55 c with nothing open, and with Minecraft open, which is actually a bigger hog than people think, it's been going from 65c to 71c. I'm watching it carefully to make sure nothing goes above 75c. I'll have to keep looking at it while I actually do some things in game.

Just want to thank you for your continued support - it is very appreciated. Sorry for my spam replies.
 
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