Verizon phone cannot receive MMS messages from T-Mobile users

[hysteria357]

I have been having an extremely odd problem with my phone and I'm at a loss after countless hours of troubleshooting and no resolution from support on either sides. For as long as I can remember, I have been unable to receive MMS messages (group and picture) from anyone on T-Mobile. Calls and SMS work fine. I can send MMS without issue, the only problem is when they try to send me something.

I have tried every option in the phone, anything related to APN and network settings. I have changed SIM cards, it has also persisted through 4 different phones, and it even continued as I have moved to different states.

I called Verizon support and they say that the messages "never entered the network". I call T-Mobile and they say that the messages left their network without issue. I am at a total loss here.

 

[captaincharisma]

sounds like there is something wrong with your data. Verizon may have to enable it for you on their end