Archived from groups: alt.cellular.verizon (More info?)
Tom wrote:
> Quick wrote:
>> Sure. *IF* you have your plan for the entire month. You decided
>> to terminate your plan in the middle of the month and switch to a
>> new plan.
> I didn't consider myself to have terminated my plan; I thought I added
> to it. Point of fact; had the rep. told me of Verizon's policy, I
> would have emphatically said, "No thanks."
Fine. Possibly a shortcoming on the part of the rep. They're human and
some are better than others. Technically, this is all explained in your
contract and literature given you and/or mailed to youwhen you first
get service. The CS executed per your instructions. They failed to
make sure you actually understood what you were doing. It's pretty
clear that they have individual plans and family share plans. I will
assume that when you added a line you made the assumption that
it was simply a matter of terminology and actually the same plan?
So yes, the rep probably could have avoided the whole thing by
being more concientious but it was actually your doing. The
prorate "surprise" happens *a lot* and it seems that VZW's
general policy is to give customers a break the first time.
Especially the prorate when establishing new service.
>> How do you propose they charge you?
> I should have had the balance of the month to use the balance of my
> minutes (had I only 10 minutes left for the month, that is the time I
> would expect to still have after making the change). I would then
> expect to pay a pro-rated amount for the time I had the additional
> benefit of the family share plan. At $19.99 mo. per line, a half month
> should have cost me $10.
Ok, consistent with your assumption that it was the same plan with
a line added to it.
> How should they charge
>> if you used 1500 minutes of a 2000 minute plan by the middle of the
>> month and want to switch to a 400 minute plan?
> Your example is not at all like what I described, but in your example
> I would expect to pay the over usage fee of 500 mins. X $.45, since I
> would be downgrading to a lower minute plan.
Correct, that's how they do it but they don't differentiate between going
up, down, or sideways to the new plan.
> Like I said, the csr did NOT mention the pro-rating. Had he done so,
> I would have simply waited until the first day of my new billing
> cycle.
>> I'm pretty sure I've seen the prorating explained in writing as well
>> (wasn't it on my contract?)...
>
> I don't remember; by the time I finished reading the contract I had a
> headache and truly wished I didn't need a cell phone.
Weak excuse. Understandable, but weak. Your decision of effort
vs. risk. You didn't put forth the effort to understand what you were
doing, the rep didn't put forth the effort make sure you understood
what you were doing, you were surprised, they cut you slack and
credited you the overage. You're upset that you had to call them
to say you didn't understand and the rep didn't make sure you
understood?
They have made changes where (most of the time) sales and CS
will stress the prorating (they didn't do this some time ago). If
I were them I would do away with mid-cycle plan changes. I
find them convenient. Upcomming wedding, trip, job, etc. switch
up in plans. Then switch back down to normal. On Local Digital
Choice and going out of town for a week or 2 of vacation? Switch
to AC and switch back next month.
Here is something I don't know about: How many times can you
switch plans in a single month?
-Quick
Tom wrote:
> Quick wrote:
>> Sure. *IF* you have your plan for the entire month. You decided
>> to terminate your plan in the middle of the month and switch to a
>> new plan.
> I didn't consider myself to have terminated my plan; I thought I added
> to it. Point of fact; had the rep. told me of Verizon's policy, I
> would have emphatically said, "No thanks."
Fine. Possibly a shortcoming on the part of the rep. They're human and
some are better than others. Technically, this is all explained in your
contract and literature given you and/or mailed to youwhen you first
get service. The CS executed per your instructions. They failed to
make sure you actually understood what you were doing. It's pretty
clear that they have individual plans and family share plans. I will
assume that when you added a line you made the assumption that
it was simply a matter of terminology and actually the same plan?
So yes, the rep probably could have avoided the whole thing by
being more concientious but it was actually your doing. The
prorate "surprise" happens *a lot* and it seems that VZW's
general policy is to give customers a break the first time.
Especially the prorate when establishing new service.
>> How do you propose they charge you?
> I should have had the balance of the month to use the balance of my
> minutes (had I only 10 minutes left for the month, that is the time I
> would expect to still have after making the change). I would then
> expect to pay a pro-rated amount for the time I had the additional
> benefit of the family share plan. At $19.99 mo. per line, a half month
> should have cost me $10.
Ok, consistent with your assumption that it was the same plan with
a line added to it.
> How should they charge
>> if you used 1500 minutes of a 2000 minute plan by the middle of the
>> month and want to switch to a 400 minute plan?
> Your example is not at all like what I described, but in your example
> I would expect to pay the over usage fee of 500 mins. X $.45, since I
> would be downgrading to a lower minute plan.
Correct, that's how they do it but they don't differentiate between going
up, down, or sideways to the new plan.
> Like I said, the csr did NOT mention the pro-rating. Had he done so,
> I would have simply waited until the first day of my new billing
> cycle.
>> I'm pretty sure I've seen the prorating explained in writing as well
>> (wasn't it on my contract?)...
>
> I don't remember; by the time I finished reading the contract I had a
> headache and truly wished I didn't need a cell phone.
Weak excuse. Understandable, but weak. Your decision of effort
vs. risk. You didn't put forth the effort to understand what you were
doing, the rep didn't put forth the effort make sure you understood
what you were doing, you were surprised, they cut you slack and
credited you the overage. You're upset that you had to call them
to say you didn't understand and the rep didn't make sure you
understood?
They have made changes where (most of the time) sales and CS
will stress the prorating (they didn't do this some time ago). If
I were them I would do away with mid-cycle plan changes. I
find them convenient. Upcomming wedding, trip, job, etc. switch
up in plans. Then switch back down to normal. On Local Digital
Choice and going out of town for a week or 2 of vacation? Switch
to AC and switch back next month.
Here is something I don't know about: How many times can you
switch plans in a single month?
-Quick
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