Very high ping, average download speed on new computer.

[Balinator]

Hello everybody!

So I made a post before this regarding my internet speed problems [urlExt=http://www.tomshardware.co.uk/answers/id-3139612/slow-download-speed-good-rest-family.html]here[/urlExt] and what seemed to be resolved, turned into a much bigger problem right now. I need help as soon as possible!

First of all, let me tell you that I move around a lot, country to country, town to town so I got used to different internet speeds. This whole story involves 3 different places listed here:
Place 1: Hungary
Place 2: Sweden(Town 1)
Place 3: Sweden(Town 2)

I have been using a DlinkGo N 150 wireless USB adapter ever since I moved to Sweden from Hungary and it has been working well on my old computer. When I moved back to Hungary for the summer, I've decided to buy a better computer and while I was there, I used ethernet with the computer and all games ran perfectly fine even with only 5Mbps download speed. I had 32 ping in all games if I connected to an European server like in Germany or Poland.

When I moved back to Sweden, to Town 1 I had to use the wireless adapter again and even though it worked perfectly fine before on my old computer with more than 21 Mbps download speed and 1-5 ping on Speedtest when I tested it in the nearby town.
Now on my new computer I was having only around 2-3 or sometimes just 6-7 Mbps download speed and more than 68ms ping while my family was having more than 21 still on their computers. I wrote the thread about that listed above and it seemed perfectly fine and fixed after a while...

Onto Town 2, I lived here before and on my old computer, my internet speed and ping were completely good getting 10Mbps download speed and an average ping of 38-40 ms in German servers. Now on my new computer, even in the nearest server I'm getting 21+ ping and when I try to join a game such as Rocket League or Overwatch my ping goes up REALLY HIGH.
In Rocket League my ping was 148+ and it was lagging crazy, I could barely move and in Overwatch I even hit 1082ms+ ping and my character was just jumping around the place, it was unplayable.

Here is a picture of my current connection, same country, the server is around 30 km away from my home, I got this kind of ping in Germany on my old computer, not in a town close to me:

Ironically, I can HOST servers but can't connect to any. My friend and I were playing Garry's mod and she lives in France, she had a stable 75ms ping and it rarely went up to 120+ and instantly dropped back down. Her internet is even worse than mine getting only around 2Mbps download speed.

I don't really understand how I am getting such horrible ping on my new computer but I had good ping on my old one. Please help! Here's some detail about my computer and internet:

Processor: Intel Core i5 4460
Motherboard: Msi H81M-P33
Ram: 8 GB
GPU: Gigabyte GTX 660
USB adapter: Dlinkgo N 150 wireless USB adapter
OS: Windows 10 Pro 64-bit


Unfortunately I cannot provide the old computer's specs I only remember that I had an old AMD Athlon II processor with 4 cores. I no longer have the pc with me so I can't do any tests on it...

I tried flushing my DNS in CMD using "ipconfig /flushdns" unfortunately it didn't fix my problem

Here is my "ipconfig /all"


Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-00Q495P
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan

Wireless LAN adapter Helyi kapcsolat* 18:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #9
Physical Address. . . . . . . . . : 70-62-B8-B3-49-8D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Evolve Virtual Ethernet Adapter
Physical Address. . . . . . . . . : F0-0F-0F-00-00-00
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : D-Link GO-USB-N150 Wireless N 150 Easy USB Adapter(rev.B)
Physical Address. . . . . . . . . : 70-62-B8-B3-49-8D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::ec21:b94c:b012:ae7%5(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.65(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 2016. augusztus 20., szombat 12:13:46
Lease Expires . . . . . . . . . . : 2016. augusztus 20., szombat 13:43:45
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 191914680
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-1E-C7-4B-4C-CC-6A-04-F1-6E
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

 

[Balinator]

I literally can't even join Teamspeak anymore(takes up really little bandwidth) without having 250+ ping. Somebody please help!

 

[Ralston18]

Do you really have IPv6 service? If not, I would unselect that from your adapter settings.

What make and model router are you using? Do you have access to your route's administrative pages?

You might try using a USB extension cable to connect the USB network adapter. Use the cable to raise the adapter higher or otherwise around to see if you can improve connectivity.

And what about connectivity to sites other than gaming sites? I am not a gamer per se but my sense is that in many places there are other players who do things that are basically cheats. Depending on where you are, who else is playing, etc.. the network/playing performance is degraded for those playing legitimately and fairly. Will defer to other forum members/gamers who may offer comments in that regard.....

Should be easy to test if you try playing some games on other family members computers or watch while they play games. The problem needs to be narrowed down to strictly your computer or to some other level over which you may or may not have control.

 

[Balinator]

Do you really have IPv6 service? If not, I would unselect that from your adapter settings.

What make and model router are you using? Do you have access to your route's administrative pages?

You might try using a USB extension cable to connect the USB network adapter. Use the cable to raise the adapter higher or otherwise around to see if you can improve connectivity.

And what about connectivity to sites other than gaming sites? I am not a gamer per se but my sense is that in many places there are other players who do things that are basically cheats. Depending on where you are, who else is playing, etc.. the network/playing performance is degraded for those playing legitimately and fairly. Will defer to other forum members/gamers who may offer comments in that regard.....

Should be easy to test if you try playing some games on other family members computers or watch while they play games. The problem needs to be narrowed down to strictly your computer or to some other level over which you may or may not have control.

First of all, thank you so much for your answer and help and I'm sorry that I keep bothering you with my bad internet connection, you just seem like an expert that knows where the problem might lie, I hope you don't mind if I sent you these messages asking for help.

Now that I disabled IPv6 my ping went down to only around 15 ms so it slightly helped, thank you.

I am using a Technicolor TG799vn v2 router that our ISP gave us to use... I tried accessing the router's admin pages but unfortunately it didn't let me enter. I typed in the default "admin" password and username but it seems like somebody might have changed it. I tried both "admin" and "administrator" and other variants, didn't let me enter.

I am on a different floor as my router, the router is on the ground floor, I'm on the first floor so the usb extension cable at this point is pretty useless I think, the router is exactly above me... The router is also as high as possible on a bookshelf and it has been there for the past years. Everything worked fine for my old computer, now on my new computer, I'm getting high ping.

About connection to other sites, it's interesting. I can load videos such as youtube and this forum is working pretty fast too, but I have to reconnect to the wifi daily because it says the webpage is not available, when I either re-plug the usb adapter or reconnect to the wifi it works fine afterwards. But all in all, all social medias such as Facebook or Twitter, video sites like Youtube and everything else like Google searches or this forum are working fine only once or twice it takes a bit longer to load the page but that happened before too.

Unfortunately, I cannot test games on other family members' computers because they have laptops only and they don't let me use it at all. Thankfully in around 3 weeks on the 13th I'll be getting a laptop for school work too so I could try testing games on that one.

I am still leaning towards the USB adapter being the culprit or that my windows settings are set up wrong because as I said, my old computer worked perfectly fine with this adapter...

 

[Balinator]

Also just saying that the problem is my PING and not the download and upload speed. I need fixes for my ping mainly.

I tried disabling IPv6 and from 21 my ping went down to 15. Tried out a game and well, my ping was around 40-50 and sometimes jumped up to an unbelieveable 300-400... So the problem kind of went away but it is still relevant.

 

[Ralston18]

There are many factors involved a number of which may be beyond your control.

In your situation, the ideal result(s) would demonstrate a problem related only to your computer or network.

Here is a link to provide more information about the use of the ping command and available parameters/command options:

http://www.colocationamerica.com/how-does-ping-work

There are two other commands that may be useful: tracert and pathping.

When you connect to a game site your packets can make the trip along any number of routes and not necessarily the same route of of the time.

So the speeds can and will vary.

The idea behind the three commands is to gain some insight into where a problem may be. Unfortunately, with so many factors involved and intermittant performance it becomes difficult to narrow down a specific cause.

Yes, the USB adapter worked well with the old computer but that does not necessarily it as the source of the problem. The new computer may be less tolerant of some issue and the connectivity/performance/ping suffers.

Try another USB adapter: try to prove for sure that the existing adapter is or is not the problem source. The key is to keep as many things constant as you can and only change one thing at a time.

For example: try the USB extension cable anyway. Prove, overtime and with use, that the extension cable does not make a difference or a consistent difference. Wireless is subject to all sorts and manners of interference. Even though you percieve that things have not changed, they have. Could be the router is not what it used to be.

Is this the manual for your router?

http://docplayer.net/7009991-Setup-and-user-guide-mediaaccess-tg799vn-v2.html

What connectivity is coming into your home?

 

[Balinator]

There are many factors involved a number of which may be beyond your control.

In your situation, the ideal result(s) would demonstrate a problem related only to your computer or network.

Here is a link to provide more information about the use of the ping command and available parameters/command options:

http://www.colocationamerica.com/how-does-ping-work

There are two other commands that may be useful: tracert and pathping.

When you connect to a game site your packets can make the trip along any number of routes and not necessarily the same route of of the time.

So the speeds can and will vary.

The idea behind the three commands is to gain some insight into where a problem may be. Unfortunately, with so many factors involved and intermittant performance it becomes difficult to narrow down a specific cause.

Yes, the USB adapter worked well with the old computer but that does not necessarily it as the source of the problem. The new computer may be less tolerant of some issue and the connectivity/performance/ping suffers.

Try another USB adapter: try to prove for sure that the existing adapter is or is not the problem source. The key is to keep as many things constant as you can and only change one thing at a time.

For example: try the USB extension cable anyway. Prove, overtime and with use, that the extension cable does not make a difference or a consistent difference. Wireless is subject to all sorts and manners of interference. Even though you percieve that things have not changed, they have. Could be the router is not what it used to be.

Is this the manual for your router?

http://docplayer.net/7009991-Setup-and-user-guide-mediaaccess-tg799vn-v2.html

What connectivity is coming into your home?

Well, we did some testing around, even reinstalling my windows, resetting all drivers, etc and we could finally try it with cable too...

After resetting my windows my internet when connecting to a game just completely went off but only on my computer. I lost all connection.
One of my family members could bring home a long enough ethernet cable from work and we could hook it up to my computer. Everything was working fine for a while, 40-48 ping in game and then suddenly I got an 500+ ping spike... The download speed went down from 10+ Mbps to a mere 0.33 Mbps download speed for my whole family...

My family member, that calls himself an "IT engineer" said that if I set my maximum ping in game, it could help... But he doesn't understand that I am starting off with 40 ping and constantly get ping SPIKES that go up to 500+ ping... On my old computer, none of this happened and in the games I'm playing, setting max ping is not possible...

Unfortunately I'm not a genious when it comes to internet and wireless connections, in fact I'm really bad at it but even I know that if I connect to a server with 5 other players and I'm the only one getting high ping then it isn't the server that is having issues with all players connection.

I understand that the speed can wary and it is not constant at all. The manual you gave me is the right one, it is my router and I am supposed to be getting 12Mbps so 10 is normal because they don't always provide the full speed and it isn't consant either. What you must know is that I am getting my internet from phoneline because I live in a place where my ISP couldn't bring out a server so we are getting it from phoneline. It worked all the time with my older PC as I said. Interestingly, when I checked out the connection with my phone, it said I'm connected to a 52Mbps router but after doing a speedtest on my phone too, I got 10Mbps there too.

The only things I have left to try are getting either a new wireless USB adapter or a PCI-E adapter and trying gaming on a different computer. If I lagg on the other computer too that could mean that my router/ISP are not providing full speed but I still don't get how it didn't work on ethernet either. As I said, I connected to a game while being plugged directly to a router, got 40-48 ms ping which is completely normal and suddenly after around 3 minutes of playing, my ping jumped up to 500+ ms and right after I did a speedtest my internet speed was only 0.33Mbps download speed and same for my family, they received bad internet too. Nothing like this ever happened on my old PC. I will try getting an extension cable too but I can't promise I'll be able to test with that.

 

[Ralston18]

Starting to think that maybe your ISP is throttling your service. Once you start playing and after some amount of time throttling is applied and everyone on your router is affected. Does not matter if internally you are using wired or wireless.

And even if the ISP provides 52Mbps that bandwidth is being shared in any number of ways. They may have a problem somewhere (bad connections, cabling, mis-configuration) of their own that causes some bottleneck as well.

You might try gaming at "off hours" is that is viable. See if you can play longer when there may be fewer players or other people online.

Have everyone else but you get on their computers and phones to watch videos/movies and do downloads - use as much bandwidth as possible. See if the problem (or throttling) occurs. If nothing happens you go online and do things other than gaming. See what happens.

Then, last of all, go play a game.

Watch all along for if and when the performance drops.

 

[Balinator]

Starting to think that maybe your ISP is throttling your service. Once you start playing and after some amount of time throttling is applied and everyone on your router is affected. Does not matter if internally you are using wired or wireless.

And even if the ISP provides 52Mbps that bandwidth is being shared in any number of ways. They may have a problem somewhere (bad connections, cabling, mis-configuration) of their own that causes some bottleneck as well.

You might try gaming at "off hours" is that is viable. See if you can play longer when there may be fewer players or other people online.

Have everyone else but you get on their computers and phones to watch videos/movies and do downloads - use as much bandwidth as possible. See if the problem (or throttling) occurs. If nothing happens you go online and do things other than gaming. See what happens.

Then, last of all, go play a game.

Watch all along for if and when the performance drops.

Thank you for the answer, yes I am starting to think that the problem is either my ISP or my router too. I'll try playing at off-hours maybe in the morning or at night. I have a feeling that the 52Mbps is shared across the street and where I live it is a big holiday place and lots of people come here, maybe they are taking up that bandwidth too. I'll try playing during the autumn when work and school starts for everyone and people go home from their holiday resorts.

Watching videos and/or downloading works perfectly fine. As for now, there are 3 computers and 2 phones connected to the internet. I can disconnect 1 phone anytime. When we are using only internet and don't start playing games then everything works fine but once I start gaming, the whole download speed drops to as I said 0.33Mbps or less.

I tried pinging localhost and google.com even youtube.com 8 times with 1000 bytes packets. All worked good. localhost got <1 ms and both google and youtube got an average 30-32 ms so there is no problem there either.

I am getting a laptop for schoolwork soon so I can try gaming on that too, something simple and see if my computer is the problem.

Also maybe it is only for August that they took smaller bandwidth. One of my family members actually called the provider and they said that the kind of cable we are using can only provide around 10Mbps and we have been using this cable for 2 years now, no lagg.

Interestingly, in the town I lived before I had a similar problem too, I think you might remember that thread. I got unstable ping all the time. for 3 days it was 3Mbps then up to 17Mbps for days then back down to 10 and so on and these went on for days. I think I need more than 10Mbps download speed to play on this pc. But then how was I able to play on 5Mbps in my older place on wire? I have no idea to be honest but I think I am going to wait for a while now, gaming at off-hours, waiting for next month maybe our bandwidth comes back because I never did a speedtest on my old pc with this internet and also wait for the people on holiday to go away. If the problem is still not resolved I'll be sure to either repost here or open yet another new thread with as much info as possible.

 

[Balinator]

After further testing I can finally tell that the problem is one of the following three: My Adapter, My Router or my ISP is sending out the internet bad...

The problem is still the same, but not quite. The problem has gotten a bit better lately. My ping stays at 40-52 sometimes 60ms during gaming and it wouldn't even be a problem if it stayed at an all time low but unfortunately every 2-3 minutes it spikes up to 150-200 even 300ms which makes my gaming not so enjoyable. Fortunately this lag goes away after a couple of seconds but it is still really frustrating seeing how much action I miss out on just because of my bad internet connection.

The other thing is, I tried gaming this night(October 2nd, around 19:30) and my ping stayed high all the time, didn't go down, lots of jitter. My guess is still either the adapter or the router, mainly the router because I remember how I bought a new router in my other house during summer because the old one started lagging, not loading pages, etc. I bought a new one and everything worked fine after that. Also the router is the one our ISP provided 2 years ago, so it is kinda old and I heard that routers become a bit faulty after 2-3 years of usage especially if it is from the ISP itself.

Also, it seems like every night my internet gets really bad. I usually talk with friends and my ping is just 46ms on the voice channel but once I load a video, my ping could go up to even 80-90ms. I really don't know the problem...

 

[Ralston18]

Can you access the ISP provided router's log pages and look for error messages in the logs?

Perhaps the router needs to have its firmware updated. Or the router could just be "old". If you are renting the router from your ISP request a replacement router.

Start calling your ISP whenever you problems. Eventually you may get a support person or technician who can really look at the connectivity, performance, etc. and understand what may be happening. That is the key to fixing the problem.

 

[Balinator]

Can you access the ISP provided router's log pages and look for error messages in the logs?

Perhaps the router needs to have its firmware updated. Or the router could just be "old". If you are renting the router from your ISP request a replacement router.

Start calling your ISP whenever you problems. Eventually you may get a support person or technician who can really look at the connectivity, performance, etc. and understand what may be happening. That is the key to fixing the problem.

I don't know where to access my router's log pages if it is under the 192.168.1.1 address then unfortunately no because the password has been changed by my stepfather.

I don't know when the frimware was updated in fact I have no idea when this router was even released in the first place. We aren't renting the router, we got it for free from the ISP, we aren't paying for the router only the internet.

We tried calling our ISP multiple times, it is always the same 1+ hour wait and they always say the same "This is the only internet speed we can provide to you, not our fault if you have bad speed, the area you live in can't have better internet."

I actually tried 3 different games and the performance was different for all 3. I tried a fast paced fps with medium size maps with 12 players each server(Overwatch), a really fast car game with only 6 people each server(Rocket League) and a game with absolutely massive maps and hundreds of players per server(Planetside 2).

As for the results:
Planetside 2: Almost no ping spikes even though the worlds are huge and there are lots of players connected, only sometimes it jumps up but I didn't even notice when it happened. Average ping is 50-56 and only sometimes goes up to "only" 120ms

Overwatch: Sometimes lagg, around every match I play, sometimes to my disadvantage, there are times I can't even move my character, ping goes from average 40-50 up to 150+ms

Rocket League: This is where the biggest spikes occur... Constantly laggs, can't do anything, 180ms+, can't play at all, not enjoyable. Average ping was 60 but usually went up to 180+ and I couldn't do anything with it.

I am still leaning towards the adapter and the router to be the culprit.

The reasoning to that is: In Hungary my internet was fixed when I replaced the 4 year old router with a brand new one and even though I only got around 5Mbps I was still able to play with a constant 32ms on any game, no lagg at all, I was connected with Ethernet.

In Town 1, Sweden I was connected with the adapter but I have no idea what the problem was. One day it was wonderful 24+ Mbps and everything worked wonders even though with Ethernet it even went up to 60(!!!)+ Mbps. The other day it was only 0.30Mbps and nothing worked...

Now that I'm in Town 2, I am running the USB adapter again. Constant lagg spikes in games, nothing works well, I tried using Ethernet too, but it still didn't work, I was still lagging... I lived here for 3 years now and this problem occured only now on my new computer, on the old one it worked perfectly fine.

 

[Ralston18]

The router logs may be recording some error codes that could help identify or narrow down the source of the problem. The logs (if available on your router and if activated) do need to have admin access to be read.

Problems that come and go or are otherwise changing are difficult to diagnose. There are so many factors involved including geography (towns) and the sites (gaming) where you play.

Poor physical connections (wiring, plugs, etc.) anywhere along path are suspect. Different game sites may or may not be able to handle the load at times. Other players can cheat and disrupt connectivity.

However your last sentence tells me that there could be some problem with the new computer. Try the old computer again and see if all is well.

Then the next step will be to take a closer look at the new computer. Starting with comparing the configurations being used.

 

[Balinator]

The router logs may be recording some error codes that could help identify or narrow down the source of the problem. The logs (if available on your router and if activated) do need to have admin access to be read.

Problems that come and go or are otherwise changing are difficult to diagnose. There are so many factors involved including geography (towns) and the sites (gaming) where you play.

Poor physical connections (wiring, plugs, etc.) anywhere along path are suspect. Different game sites may or may not be able to handle the load at times. Other players can cheat and disrupt connectivity.

However your last sentence tells me that there could be some problem with the new computer. Try the old computer again and see if all is well.

Then the next step will be to take a closer look at the new computer. Starting with comparing the configurations being used.

Trying on my old computer would've been the first thing to do but I no longer have it, it stayed in my old country, all I changed on the new one was the RAM, Motherboard and CPU, nothing else was changed so it is technically just an upgrade not a whole new PC. I also updated my Windows from Windows 10 32-bit to 64-bit so I can use the extra ram I bought.