[SOLVED] VIDEO_MEMORY_ MANAGEMENT_INTERNAL BSOD - (10e)

[AlexandreK]

Hi guys,

I get a random BSOD calling error VIDEO_MEMORY_ MANAGEMENT_INTERNAL BSOD.

Ran WinDbg on my last minidump file and found this:

VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
The video memory manager encountered a condition that it can't recover from. By crashing,
the video memory manager is attempting to get enough information into the minidump such that
somebody can pinpoint what lead to this condition.
Arguments:
Arg1: 000000000000001d, The subtype of the bugcheck:
Arg2: ffffc2896febff50
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------

ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

BUGCHECK_CODE: 10e

BUGCHECK_P1: 1d

BUGCHECK_P2: ffffc2896febff50

BUGCHECK_P3: 0

BUGCHECK_P4: 0

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

S
YMBOL_NAME: dxgmms2!VIDMM_GLOBAL::UpdatePageTable+2ced0

MODULE_NAME: dxgmms2

IMAGE_NAME: dxgmms2.sys

IMAGE_VERSION: 10.0.19041.606

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: 2ced0

FAILURE_BUCKET_ID: 0x10e_1d_dxgmms2!VIDMM_GLOBAL::UpdatePageTable

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {71cfaed7-afd6-912e-e10e-336c7c7acd87}



Does anyone have an idea for it?


Thanks!


I'm using the last drivers for chipset and NVIDIA.

 

[rgd1101]

full system spec? include make and model of the psu

 

[AlexandreK]

Summary
Operating System: Windows 10 Home 64-bit
CPU: Intel Core i7 @ 1.80GHz 52 °C Whiskey Lake 14nm Technology
RAM: 16,0GB
Motherboard: ASUSTeK COMPUTER INC. UX431FN (U3E1)

Graphics
Generic PnP Monitor (1920x1080@59Hz)
Intel UHD Graphics 620 (ASUStek Computer Inc)
2047MB NVIDIA GeForce MX150 (ASUStek Computer Inc) 51 °C
SLI Disabled

Storage
476GB Western Digital WDC PC SN520 SDAPNUW-512G-1002 (Unknown (SSD))

 

[AlexandreK]

full system spec? include make and model of the psu

Its a notebook Asus Zenbook. Cant find any specs of PSU here

 

[Colif]

I get a random BSOD calling error VIDEO_MEMORY_ MANAGEMENT_INTERNAL BSOD.

thats an abnormal error to get, in that I can't say I seen it before...

FAILURE_BUCKET_ID: 0x10e_1d_dxgmms2!VIDMM_GLOBAL::UpdatePageTable

its obviously the GPU drivers. Fun fact is i can't also tell if its Nvidia or Intel to blame just from above, as it could be either. is it during a game or at desktop?

I would run DDU and reinstall both Intel and Nvidia drivers - https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/ - maybe not uninstall both at same time. Do Nvidia and then Intel.

 

[AlexandreK]

I`ll try it here!

BTW, normally at Desktop, it makes me suspect the Intel 🕵️‍♂️