Question Visual bug on certain programs

[Hawkinss]

I recently bought a new graphic card and I formatted my PC, which after a while I noticed a strange visual bug when I try to scroll on certain programs (Spotify or Discord for example). I wasn't able to record a video since it happens very randomly, but I took a screenshot to try to explain what is going on.

Imagine there's a line in the middle of Spotify, for example. When I try scroll up or down the playlist, the top part gets "stuck/paralyzed," while the bottom part is scrolling normally. It gets fixed after a few seconds, or when I minimize and maximize the program.

I figured this would be a monitor bug (refresh rate), but even after experimenting a bit with the settings and re-installing Windows, the visual bug kept happening.

Monitor/Display: AOC E970Sw
GPU: RTX 2060 6GB
CPU: E5 2640v4
RAM: 16 GB
OS: Windows 11

https://imgur.com/a/H3s3oxw

 

[Lutfij]

Welcome to the forums, newcomer!

Your specs are incomplete, you forgot to mention the make and model of your motherboard, it's BIOS version, the make and model of your PSU and it's age and what your prior GPU was before you swapped the RTX2060 in.

I recently bought a new graphic card and I formatted my PC
I'm assuming you installed the OS while you were hooked to the internet, f so, use DDU to remove all GPU drivers(intel, AMD and Nvidia) in Safe Mode, then manually install the latest GPU driver sourced from Nvidia's support site in an elevated command, i.e, Right click installer>Run as Administrator.

If you have BIOS updates pending for your motherboard, I'd advise doing so prior to running DDU mentioned above.

 

[Hawkinss]

Welcome to the forums, newcomer!

Your specs are incomplete, you forgot to mention the make and model of your motherboard, it's BIOS version, the make and model of your PSU and it's age and what your prior GPU was before you swapped the RTX2060 in.

I recently bought a new graphic card and I formatted my PC
I'm assuming you installed the OS while you were hooked to the internet, f so, use DDU to remove all GPU drivers(intel, AMD and Nvidia) in Safe Mode, then manually install the latest GPU driver sourced from Nvidia's support site in an elevated command, i.e, Right click installer>Run as Administrator.

If you have BIOS updates pending for your motherboard, I'd advise doing so prior to running DDU mentioned above.

Hello! Thanks! I appreciate your time on replying to my post. I will be re-typing the specs alongside the ones I've missed. I apologize for the long reply, I'm trying to add as much info as possible in order to get the bottom of the issue.

Monitor/Display: AOC E970Sw
Motherboard: Machinist E5-RS9
BIOS: X99-RS9
PSU: EVGA 400W
GPU: RTX 2060 6GB (was previously a RX 550 2GB)
CPU: E5 2640v4
RAM: 16 GB
OS: Windows 11

Some important details:
I undervolted the GPU. It's temporarily until I get a new one, as I'm aware that a 400w PSU is not recommended for RTX 2060.

I had to change my motherboard because I accidentally broke one of the USB ports (3.0), and also because I was having BSOD while formatting, possibly due to the USB port being broken which might have damaged the motherboard. The only workaround was to unplug the ethernet cable from my PC and then the installing process would continue normally. Though at a point during the OS installation I was asked to connect to the internet in order to proceed, so I used my phone's internet through tethering. In the end, I was able to successfully format and install Windows 11.
The BSOD would instantly happen whenever I connected the ethernet cable, but it was soon solved after I got the driver updates through Windows Update.
The new motherboard is the same model as the old one. The visual bug was also happening on the old model, which I had hoped that would've been fixed with the new motherboard, since I was assuming it had something to do with it considering the issues it already had with a broken USB port, and BSOD with the ethernet cable.

On the new motherboard, I enabled Above 4G Decoding and Resize Bar Support on the BIOS. These are the only changes I made on the BIOS.

I'm assuming you installed the OS while you were hooked to the internet

I started installing the OS without internet, I only connected to the internet when I was asked to get updates in order to continue the set-up.

I attached a photo of the BIOS containing some extra info.

https://imgur.com/a/Ylxmodf