Question Visual bug on certain programs

[Hawkinss]

I recently bought a new graphic card and I formatted my PC, which after a while I noticed a strange visual bug when I try to scroll on certain programs (Spotify or Discord for example). I wasn't able to record a video since it happens very randomly, but I took a screenshot to try to explain what is going on.

Imagine there's a line in the middle of Spotify, for example. When I try scroll up or down the playlist, the top part gets "stuck/paralyzed," while the bottom part is scrolling normally. It gets fixed after a few seconds, or when I minimize and maximize the program.

I figured this would be a monitor bug (refresh rate), but even after experimenting a bit with the settings and re-installing Windows, the visual bug kept happening.

Monitor/Display: AOC E970Sw
GPU: RTX 2060 6GB
CPU: E5 2640v4
RAM: 16 GB
OS: Windows 11

https://imgur.com/a/H3s3oxw

 

[Lutfij]

Welcome to the forums, newcomer!

Your specs are incomplete, you forgot to mention the make and model of your motherboard, it's BIOS version, the make and model of your PSU and it's age and what your prior GPU was before you swapped the RTX2060 in.

I recently bought a new graphic card and I formatted my PC
I'm assuming you installed the OS while you were hooked to the internet, f so, use DDU to remove all GPU drivers(intel, AMD and Nvidia) in Safe Mode, then manually install the latest GPU driver sourced from Nvidia's support site in an elevated command, i.e, Right click installer>Run as Administrator.

If you have BIOS updates pending for your motherboard, I'd advise doing so prior to running DDU mentioned above.

 

[Hawkinss]

Welcome to the forums, newcomer!

Your specs are incomplete, you forgot to mention the make and model of your motherboard, it's BIOS version, the make and model of your PSU and it's age and what your prior GPU was before you swapped the RTX2060 in.

I recently bought a new graphic card and I formatted my PC
I'm assuming you installed the OS while you were hooked to the internet, f so, use DDU to remove all GPU drivers(intel, AMD and Nvidia) in Safe Mode, then manually install the latest GPU driver sourced from Nvidia's support site in an elevated command, i.e, Right click installer>Run as Administrator.

If you have BIOS updates pending for your motherboard, I'd advise doing so prior to running DDU mentioned above.

Hello! Thanks! I appreciate your time on replying to my post. I will be re-typing the specs alongside the ones I've missed. I apologize for the long reply, I'm trying to add as much info as possible in order to get the bottom of the issue.

Monitor/Display: AOC E970Sw
Motherboard: Machinist E5-RS9
BIOS: X99-RS9
PSU: EVGA 400W
GPU: RTX 2060 6GB (was previously a RX 550 2GB)
CPU: E5 2640v4
RAM: 16 GB
OS: Windows 11

Some important details:
I undervolted the GPU. It's temporarily until I get a new one, as I'm aware that a 400w PSU is not recommended for RTX 2060.

I had to change my motherboard because I accidentally broke one of the USB ports (3.0), and also because I was having BSOD while formatting, possibly due to the USB port being broken which might have damaged the motherboard. The only workaround was to unplug the ethernet cable from my PC and then the installing process would continue normally. Though at a point during the OS installation I was asked to connect to the internet in order to proceed, so I used my phone's internet through tethering. In the end, I was able to successfully format and install Windows 11.
The BSOD would instantly happen whenever I connected the ethernet cable, but it was soon solved after I got the driver updates through Windows Update.
The new motherboard is the same model as the old one. The visual bug was also happening on the old model, which I had hoped that would've been fixed with the new motherboard, since I was assuming it had something to do with it considering the issues it already had with a broken USB port, and BSOD with the ethernet cable.

On the new motherboard, I enabled Above 4G Decoding and Resize Bar Support on the BIOS. These are the only changes I made on the BIOS.

I'm assuming you installed the OS while you were hooked to the internet

I started installing the OS without internet, I only connected to the internet when I was asked to get updates in order to continue the set-up.

I attached a photo of the BIOS containing some extra info.

https://imgur.com/a/Ylxmodf

 

[Lutfij]

I undervolted the GPU. It's temporarily until I get a new one, as I'm aware that a 400w PSU is not recommended for RTX 2060.
You're probably trying to ruin your GPU, if I were you I wouldn't be on that PSU regardless of what my predicament is/was.

Motherboard: Machinist E5-RS9
Those boards lack any form of proper BIOS support.

I started installing the OS without internet, I only connected to the internet when I was asked to get updates in order to continue the set-up.
Ideally, you're supposed to stay off the internet while you create an offline account;

View: https://www.youtube.com/shorts/_GuFH9KdHC0

then install all drivers manually for your platform, then connect to the internet so the OS can update itself.

 

[Hawkinss]

I undervolted the GPU. It's temporarily until I get a new one, as I'm aware that a 400w PSU is not recommended for RTX 2060.
You're probably trying to ruin your GPU, if I were you I wouldn't be on that PSU regardless of what my predicament is/was.

Can you explain how it can ruin my GPU even if it's undervolted?

Those boards lack any form of proper BIOS support.

Still, I don't think it has anything to do with the motherboard itself. I recently also posted on Reddit asking for support and someone commented that they were having the same issue as me. I'm assuming at this point it's a software issue; either Discord/Spotify themselves or the entire OS. Before formatting my PC, I was on the Enterprise version of Windows 11, and the current version I am on right now is the Pro version. I'm not sure if the version has anything to do with it. Also, I have yet get in touch with the user who commented so we can have an idea of what the similarities are.

Ideally, you're supposed to stay off the internet while you create an offline account; then install all drivers manually for your platform, then connect to the internet so the OS can update itself.

I wasn't able to do that because of the BSOD issue. Are you suggesting that I should format my PC again and see if it solves the visual bug? Because if so, I've been considering that. Also, what drives should I manually update? I'm assuming that only the Nvidia driver is needed manually, and the rest of the drivers (e.g. CPU) can be done through Windows Update.

 

[Lutfij]

PSU: EVGA 400W
EVGA is the brand of the PSU while 400W is the advertised wattage of the unit. You never mentioned it's age either. With the lack of information on that avenue, I'm left to assume that you have what would be a PSU that's probably 5 years or more older since you have older hardware in your specs. If my assumption of the PSU's age is correct, then the unit is already compromised internally due to wear and tear. Coupling that with the fact that the worst quality EVGA units were 400W, no matter how much you undervolt your GPU, there's no escaping the fact that the unit is(assumed to be a)horrible unit. Even EVGA's top tier units within their own portfolio were hit or miss.

If you have an unit that's on this list in Teir E or F category, I'd only say good luck with your build.

Still, I don't think it has anything to do with the motherboard itself.
As for your comment about the BIOS, perhaps look around other board makers like MSI, Asus, ASRock, Gigabyte and even EVGA, whereby incompatibility with discrete GPU's as well as anomalies with display, akin to what you've seen(and what I've experienced on my personal AM5 B650 chipset build) were neutralized with a subsequent BIOS update. A lot would weigh in and say that a lack of a proper BIOS environment can and will cause anomalies stated above.

if so, I've been considering that.
It's what I'd have done to rule out things off of a list of troubleshooting steps.

I'm assuming that only the Nvidia driver is needed manually, and the rest of the drivers (e.g. CPU) can be done through Windows Update.
Windows downloads and installs drivers it thinks is right for your platform which often times(every time actually) is not what's needed and causes instability and BSoD's. You should have your drivers downloaded beforehand and on a removable drive in order to use after you've installed the OS in offline mode.

 

[Hawkinss]

I bought the PSU in 2020, so it's 4 years old. It'll be 5 by the end of next year. I'm reaching out to the person who commented on my Reddit post who also have the same issue as me in order to get the similarities.

This is most likely a software issue, and I'll be trying to reinstall the OS once again now that I don't deal with the BSOD that I was having on the damaged motherboard. I'll update once I have the answers.