Question W10 BSOD Kernal-error 41-63

Aug 22, 2019
16
0
10
0
I'm going to keep this short and sweet, I've tried every possible tip on the internet, and nothing can solve my issue. Honestly I feel I bought a shotty PSU, and it's coming back to bite me in the rear. I've updated my drivers, and even ran a memory windows 10 test ETC... can't find a way to make it stop. It happens once or twice day while scrolling on facebook/YouTube. It won't act up even while gaming and doing hardcore task while overclocked, only meager small browsing. (Still get the error even after I stop all my overclocks.) I remember looking up a error message thing with all capitals and underscores, and i think it said something about my browser trying to use more memory than what's allotted even though I have 16 gigs. Even though I talked about my PSU I'm convinced it's something with windows 10, also I think a part of the beta program since I always check for updates... am I a genny pig for their test? Is this the reason why it's happenning?

What I'm really looking for is a tailored help from someone who can spare their time, and be a kind soul. (From what I've seen work for people, who post about this) is posting some kind of log my computer is making for the situation, and seeing where it gets hung up. Can someone help me locate it and post in a bin? This is a new PC I built myself, and it kind of blows I keep getting this.

(Another disclaimer: GPU, Mobo ETC you name it, I've downloaded the latest drivers. I'm obsessive compulsive, and make sure my PC is a well oiled rig, that's why I'm pulling out my hair with this.)

GPU: MSI AMD RX 5700 XT 8gb
CPU: AMD Ryzen 5 2600X
RAM: Corsair Vengeance LPX DDR4 3200 C16 2x8GB
SSD: Samsung 970 Evo Plus NVMe PCIe M.2 250GB
MOBO: MSI B450M BAZOOKA V2 (MS-7A38)
PSU: Thermaltake Smart 700W 80+ White Certified

Here's my benchmarks, everything runs fine: https://www.userbenchmark.com/UserRun/19296864
 
Last edited:

Colif

Win 10 Master
Moderator
Kernel event 41 (63) is a reaction to an unexpected restart, not the cause. It may have nothing to do with PSU. Windows when it starts up runs a report and if it finds it wasn't shut down properly, it creates event 41 (63)

Are you getting a BSOD or just restarts?
If you getting BSOD,
Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents
upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

which browser are you using?
 
Aug 22, 2019
16
0
10
0
Kernel event 41 (63) is a reaction to an unexpected restart, not the cause. It may have nothing to do with PSU. Windows when it starts up runs a report and if it finds it wasn't shut down properly, it creates event 41 (63)

Are you getting a BSOD or just restarts?
If you getting BSOD,
Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents
upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

which browser are you using?
I'm using Google. Okay, I have it set up... I'll update this when I get the BSOD. Thank you!
 
Aug 22, 2019
16
0
10
0
Kernel event 41 (63) is a reaction to an unexpected restart, not the cause. It may have nothing to do with PSU. Windows when it starts up runs a report and if it finds it wasn't shut down properly, it creates event 41 (63)

Are you getting a BSOD or just restarts?
If you getting BSOD,
Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents
upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

which browser are you using?
So... this time I didn't get it while browsing, it happened when I logged on today, that's a first.
Also, it stopped a few days after this post like it knew I was snitching haha.
Anyway, here it is: https://we.tl/t-cBo1onYTk2
Thanks for helping! (If I remember correctly, it has the same error code from all other BSOD's. Something like "no more no less")
 

gardenman

Admirable
Herald
Hi, I ran the dump file through the debugger and got the following information: https://pste.eu/p/IiBl.html

File information:090619-4687-01.dmp (Sep 6 2019 - 09:02:46)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:ntkrnlmp.exe (Process: svchost.exe)
Uptime:1 Day(s), 2 Hour(s), 29 Min(s), and 07 Sec(s)

Possible Motherboard page: https://www.msi.com/Motherboard/B450M-BAZOOKA-V2
P.60 is the latest stable version of BIOS and you already have it installed.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
the VPN drivers are pretty old, they are from 2011 and if the problems only happen on internet, it culd be them

Nov 24 2011 tap0901.sys TAP-Win32 Virtual Private Network Driver 0901 (OpenVPN by OpenVPN Technologies) https://openvpn.net/

Is this for connecting a phone?

Apr 22 2016 ssudbus.sys SAMSUNG USB Composite Device driver (Samsung Electronics CO., LTD.)
 
Aug 22, 2019
16
0
10
0
the VPN drivers are pretty old, they are from 2011 and if the problems only happen on internet, it culd be them

Nov 24 2011tap0901.sysTAP-Win32 Virtual Private Network Driver 0901 (OpenVPN by OpenVPN Technologies) https://openvpn.net/

Is this for connecting a phone?

Apr 22 2016ssudbus.sysSAMSUNG USB Composite Device driver (Samsung Electronics CO., LTD.)
Yes, I'm currently connecting my phone to my PC for wifi until I can afford internet.

But why is it BSOD'ing while using the internet? (Also it shouldn't have affected startup... should it?)
 

Colif

Win 10 Master
Moderator
error didn't mention any driver by name, it blames 2 parts of windows which aren't going to be cause. It shows it was caused by a Win 8 driver which in debugger speak means a Win 10 driver as well.

I normally look at older drivers as potential causes 1st, its why i looked at those 2. MSI website isn't loading for me but you say you have latest lan drivers, so the VPN seemed an obvious place to start.

you can try running driver verifer, it will force bad drivers to crash, see 2nd post in this thread - https://forums.tomshardware.com/threads/handy-details-to-include-in-blue-screen-of-death-posts.3468965/
 
Sep 11, 2019
1
0
10
0
I have covenant eyes to filter the internet. I got it because I noticed my son started to watch a lot of porn. It worked for a few months, but then he got sneaky and system restore the comp to factory settings. I remember in college it was hard to install/uninstall new programs on school computers. Is there a way I can restrict installation and system reboot just like the ones in college? Its a family computer. Thanks in advance.
 
Sep 7, 2019
42
4
45
2
A computer will always have a way to be factory reset unless the hardware or software is damaged and is preventing it. Seems like we let the kid use his own PC for his viewing time.
 

Ralston18

Titan
Moderator
How old is he?

Put a boot password on the computer. Limit his account rights on the computer. I.e., no admin rights.

Use the parental controls on the router to restrict his computer time on the network/internet. Maybe to times when there are adults around.,

You may be able to use QoS to block some sites: e.g., any URL containing "porn"....

Firewalls.

Put his/the computer somewhere less "private".

Impose consequences if he continues to not follow the rules with respect to using the computer.
 

britechguy

Commendable
Jul 2, 2019
1,482
238
1,340
77
A big old second of @Ralston18's comments!

@efontyn is absolutely correct about there always being a factory reset option, and if you know how to use that you can pretty much wipe the computer at will. That being said, a single incident of "wiping at will" would be enough for me to put a very long suspension on using the computer in any way, shape, or form. In a non-home/non-family setting doing this would be a firing offense.

If it's not his computer, it's not his to do as he wishes with. There are rules to being a family member he must follow.

(P.S. If he's of the age where he's seeking out porn you can be certain that he will be finding it elsewhere, too. You are pretty much limited to restricting this only at home.)
 
Aug 22, 2019
16
0
10
0
I'm going to keep this short and sweet, I've tried every possible tip on the internet, and nothing can solve my issue. Honestly, I feel I bought a shotty PSU, and it's coming back to bite me in the rear. I've updated my drivers and even ran a memory windows 10 test ETC... can't find a way to make it stop. It happens once or twice within 3 days while scrolling on Facebook/YouTube/Reddit. It won't act up while gaming and doing a hardcore task while overclocked, only meager small browsing do I get the BSOD. (I still get the error even after I stop all my overclocks while browsing.) I remember looking up an error message thing with all capitals and underscores, and I think it said something about my browser trying to use more memory than what's allotted even though I have 16 gigs. Even though I talked about my PSU I'm convinced it's something with windows 10.

What I'm really looking for is a tailored help from someone who can spare their time, and be a kind soul. (From what I've seen work for people, who post about this) is posting some kind of log my computer is making for the situation, and seeing where it gets hung up. Can someone help me locate it and post in a bin? This is a new PC I built myself, and it kind of blows I keep getting this.

(Another disclaimer: GPU, Mobo ETC you name it, I've downloaded the latest drivers.
I'm obsessive-compulsive and make sure my PC is a well-oiled rig, that's why I'm pulling out my hair with this.)

GPU: MSI AMD RX 5700 XT 8gb
CPU: AMD Ryzen 5 2600X
RAM: Corsair Vengeance LPX DDR4 3200 C16 2x8GB
SSD: Samsung 970 Evo Plus NVMe PCIe M.2 250GB
MOBO: MSI B450M BAZOOKA V2 (MS-7A38)
PSU: Thermaltake Smart 700W 80+ White Certified

Here are my benchmarks, everything runs fine: https://www.userbenchmark.com/UserRun/19296864

EDIT: Here's the minidump! Debug it please, I'd appreciate it oh so much! https://we.tl/t-KULD9N8w6f
 

PC Tailor

Distinguished
Herald
Welcome to the forums my friend!

I have run the dump file and you can see the full report here: https://pste.eu/p/AFOG.html

Summary of findings:
BugCheck 1000007E
Probably caused by : Pool_Corruption ( nt!ExFreePool+9 )

Bugcheck Description:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
"This bug check indicates that a system thread generated an exception that the error handler did not catch. To interpret it, you must identify which exception was generated.

Common exception codes include the following:
0x80000002: STATUS_DATATYPE_MISALIGNMENT indicates an unaligned data reference was encountered.
0x80000003: STATUS_BREAKPOINT indicates a breakpoint or ASSERT was encountered when no kernel debugger was attached to the system.
0xC0000005: STATUS_ACCESS_VIOLATION indicates a memory access violation occurred.
Ntstatus.h file that is located in the inc directory of the MWDK contains all references"

About your bugcheck:
"This is typically driver based and therefore you should reference the third party modules loaded to check which ones may be misbehaving.

Check the System Log in Event Viewer for additional error messages that might help identify the device or driver that is causing bug check 0x7E.

Check with your hardware vendor for any ACPI or other firmware updates. Hardware issues, such as system incompatibilities, memory conflicts, and IRQ conflicts can also generate this error. Confirm that any new hardware that is installed is compatible with the installed version of Windows.

You can also disable memory caching/shadowing of the BIOS to try to resolve the error. You should also run hardware diagnostics, that the system manufacturer supplies."
Some things to consider:
I would highly advise you to view the full report above, as this will contain much more detail as to the bugcheck and modules running at the time.
The Kernel 41 is just a generic unexpected shutdown error, and indicates nothing about the cause of the problem, you'd get the same result simply pressing the reset switch on your case.
 
Aug 22, 2019
16
0
10
0
Welcome to the forums my friend!

I have run the dump file and you can see the full report here: https://pste.eu/p/AFOG.html

Summary of findings:


Some things to consider:

I would highly advise you to view the full report above, as this will contain much more detail as to the bugcheck and modules running at the time.
The Kernel 41 is just a generic unexpected shutdown error, and indicates nothing about the cause of the problem, you'd get the same result simply pressing the reset switch on your case.
Thank you!
 

Colif

Win 10 Master
Moderator
error mentions DirectX in the stack info.

Example - dxgmms2!VidSchiRun_PriorityTabl

I would run DDU and remove current ATI drivers and try older ones - https://forums.tomshardware.com/faq/how-to-perform-a-clean-install-of-your-video-card-drivers.2402269/

Did you ever run Driver Verifier as I suggested in last post?

I helped someone else with exact same GPU earlier and he found the problem is there are no good drivers for that card, and turning off hardware acceleration can reduce errors

see here - https://community.amd.com/thread/243203

edit: threads merged as its same subject. This stops repeats.


Unexpectedly forums decided to merge an extra thread into middle of this, just to confuse everyone. Sorry about that, it was not intended and I can't reverse it myself. So people wanting to block a user might want to start a new thread :)
 
Last edited:
Aug 22, 2019
16
0
10
0
error mentions DirectX in the stack info.

Example - dxgmms2!VidSchiRun_PriorityTabl

I would run DDU and remove current ATI drivers and try older ones - https://forums.tomshardware.com/faq/how-to-perform-a-clean-install-of-your-video-card-drivers.2402269/

Did you ever run Driver Verifier as I suggested in last post?

I helped someone else with exact same GPU earlier and he found the problem is there are no good drivers for that card, and turning off hardware acceleration can reduce errors

see here - https://community.amd.com/thread/243203

edit: threads merged as its same subject. This stops repeats.


Unexpectedly forums decided to merge an extra thread into middle of this, just to confuse everyone. Sorry about that, it was not intended and I can't reverse it myself. So people wanting to block a user might want to start a new thread :)
https://we.tl/t-exetYrZYP0
I got another error, but this was before I saw your post... i'll try those.
 

PC Tailor

Distinguished
Herald
I can't look at it much now, but have put some initial thoughts at the bottom.

I have run the dump file and you can see the full report here: https://pste.eu/p/6cu7.html

Summary of findings:
BugCheck 139
Probably caused by : Npfs.SYS ( Npfs!NpAddDataQueueEntry+239 )

Bugcheck Description:
KERNEL_SECURITY_CHECK_FAILURE
"This bug check indicates that the kernel has detected the corruption of a critical data structure. Parameter 1 details the type of corruption. For more information, see P1.

LIST_ENTRY corruption can be difficult to track down and indicates that an inconsistency has been introduced into a doubly-linked list Unfortunately, the inconsistency is not necessarily detected at the time when the corruption occurred, so some detective work may be necessary."

About your bugcheck:
"This bugcheck is typically driver based, and therefore you should reference the third aprty modules loaded to check which ones may be misbehaving.

Common causes of list entry corruption include:
  • A driver has corrupted a kernel synchronization object, such as a KEVENT - This type of bug check typically occurs in nt!Ke* or nt!Ki* code.
  • A driver has corrupted a periodic KTIMER. This type of bug check typically occurs in nt!Ke* or nt!Ki* code and involves signaling a time.
  • A driver has mismanaged an internal LIST_ENTRY-style linked list.
  • A driver has freed a data structure that contains a LIST_ENTRY without removing the data structure from its corresponding list.
  • A driver has used a LIST_ENTRY-style list in a concurrent fashion without proper synchronization, resulting in a torn update to the list."
Some things to consider:
  • Have you tried disabling openVPN?
  • Are you running overclock at all? I notice your base clock being 4GHz in system info? that and you hace RAM OC - I would remove these temporarily.
  • PSU and GPU drivers could still be a culprit.
  • What antivirus are you using? Have you run recent full system AV scans?
Are you able to recreate the error? If the issue still occured in safe mode, you know you probably are looking at a faulty driver.
 
Aug 22, 2019
16
0
10
0
I have run the dump file and you can see the full report here: https://pste.eu/p/6cu7.html

Summary of findings:


Some things to consider:

  • Have you tried disabling openVPN?
  • Are you running overclock at all? I notice your base clock being 4GHz in system info? that and you hace RAM OC - I would remove these temporarily.
  • PSU and GPU drivers could still be a culprit.
  • What antivirus are you using? Have you run recent full system AV scans?
Are you able to recreate the error? If the issue still occured in safe mode, you know you probably are looking at a faulty driver.
I only used OpenVPN for its drivers, I uninstalled it.
Also, I'm using an Ethernet cable now.
Lastly, I don't use anything except windows 10 antivirus defender.
Like my post up above, it even did the same stuff without a OC.
I'm feeling a little hopeless, but I'm thankful for you both helping me with this.
Thank you both.

EDIT: I only browse youtube, facebook and Reddit... those are the only times it does this.
Also, my browser is Google.
 

PC Tailor

Distinguished
Herald
I only used OpenVPN for its drivers, I uninstalled it.
Also, I'm using an Ethernet cable now.
Lastly, I don't use anything except windows 10 antivirus defender.
Like my post up above, it even did the same stuff without a OC.
I'm feeling a little hopeless, but I'm thankful for you both helping me with this.
Thank you both.

EDIT: I only browse youtube, facebook and Reddit... those are the only times it does this.
Also, my browser is Google.
Well not to worry, this is always a case of trial and error, so there's a list of options that can be gone through.
The secnvme.sys (Samsung NVMe) has been known to cause instability as well, and if you're getting IRQL.

Also there is a BIOS update available for your board.
Best bet would be to run driver verifier at this point.
 

ASK THE COMMUNITY

TRENDING THREADS