G
Guest
Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)
I am having some serious problems with a Dell order I placed online
for delivery in Spain. Since a Google newsgroup search shows a number
of messages describing the same issues, I've decided to post a warning
here and in other appropriate newsgroups.
Here are my issues:
1. Dell said they shipped my machine--but it was never delivered.
2. They said UPS had lost the CPU and that they would ship another
one. The other two packages were not delivered.
3. I wanted to cancel my order but agreed to wait as long as the
three packages arrived by my deadline--I was leaving town for a while
and really didn't want a computer that arrived two months after I had
ordered it.
4. Nothing arrived by the deadline Dell had agreed to. They said
there was a problem with the labels and that UPS couldn't find my
apartment.
5. After I returned from my two-week trip, Dell delivered the CPU. I
agreed to accept it if they could deliver the other parts (keyboard,
monitor) at the same time. They couldn't. They or UPS couldn't find
the other two packages.
6. I said please cancel my order and to pick up the CPU.
7. A week later they did so.
8. I faxed a copy of the shipping document to Dell and gave them my
bank account for the refund.
9. They said it would take 10-15 days. That was 21 days ago.
10. I have written numerous e-mail messages to Dell, but no one
responds.
11. I wrote a final message today saying that if the money has not
been transferred to my bank account by next Tuesday (I leave for a
two-month trip out of the country on Thursday) I will go to the police
on Wednesday--which I fully intend to do.
Now one could think that all this was a series of mix-ups and bad
luck, but the problems are exactly the same as those I have been
reading about in this and other newsgroups. Doesn't Dell want to fix
them?
I've used Dell for years in the U.S., but something is definitely
wrong in Europe. Save yourself some headaches, and don't buy from
from them.
Rita Goldberg
I am having some serious problems with a Dell order I placed online
for delivery in Spain. Since a Google newsgroup search shows a number
of messages describing the same issues, I've decided to post a warning
here and in other appropriate newsgroups.
Here are my issues:
1. Dell said they shipped my machine--but it was never delivered.
2. They said UPS had lost the CPU and that they would ship another
one. The other two packages were not delivered.
3. I wanted to cancel my order but agreed to wait as long as the
three packages arrived by my deadline--I was leaving town for a while
and really didn't want a computer that arrived two months after I had
ordered it.
4. Nothing arrived by the deadline Dell had agreed to. They said
there was a problem with the labels and that UPS couldn't find my
apartment.
5. After I returned from my two-week trip, Dell delivered the CPU. I
agreed to accept it if they could deliver the other parts (keyboard,
monitor) at the same time. They couldn't. They or UPS couldn't find
the other two packages.
6. I said please cancel my order and to pick up the CPU.
7. A week later they did so.
8. I faxed a copy of the shipping document to Dell and gave them my
bank account for the refund.
9. They said it would take 10-15 days. That was 21 days ago.
10. I have written numerous e-mail messages to Dell, but no one
responds.
11. I wrote a final message today saying that if the money has not
been transferred to my bank account by next Tuesday (I leave for a
two-month trip out of the country on Thursday) I will go to the police
on Wednesday--which I fully intend to do.
Now one could think that all this was a series of mix-ups and bad
luck, but the problems are exactly the same as those I have been
reading about in this and other newsgroups. Doesn't Dell want to fix
them?
I've used Dell for years in the U.S., but something is definitely
wrong in Europe. Save yourself some headaches, and don't buy from
from them.
Rita Goldberg