WARNING: Dell is shipping mislabeled OS CDs

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Archived from groups: alt.sys.pc-clone.dell (More info?)

I recently received my new Dell Inspiron 8600 laptop with Windows XP
Professional (I have to login to a domain). I received a Windows XP
Professional manual and a CD labeled Windows XP Professional. I needed to
repartition my hard drive to fit another operating system so I wiped the
drive and repartitioned it. When reinstalling Windows XP Pro, I found out
that my Windows XP Pro CD actually contains Windows XP Home Edition. It is
mislabeled.

You can tell if you're effected by just sticking the CD in the drive and
looking at "My Computer" in Windows Explorer. Your CD drive will show a
volume label of "WXPSP2Home" even though the actual printed label on the CD
says, "Microsoft Windows XP Professional Including Service Pack 2". Call
Dell support (800-WWW-DELL) and have them send you the correct CD ASAP. You
paid for it.

They didn't overnight it so even though I called them the day it arrived,
I've had this new laptop for 5 days now and I still can't really use it (I'm
still waiting for the CD to arrive). After a couple of emails to their
support staff, it is obvious that Dell could not care any less. Their
responses have been comical in how absolutely generic and non-specific they
have been. I swear you couldn't tell their auto-generated responses from
their "human" responses--absolutely no mention of anything that would
indicate that anyone actually read my emails.

Overall, my experience with Dell has been very disappointing (but I have a
great looking $2500 doorstop).

Good luck,
Brad S.


To reply via email, replace every 'X' with an 'a' and replace 'invalid' with
'com'.
 
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Archived from groups: alt.sys.pc-clone.dell (More info?)

so you assumed that you received a mislabeled CD that Dell does this on a
regular basis?


"Brad Smalling" <brXds256@hotmXil.invalid> wrote in message
news:CGsxd.621$1U6.72@trnddc09...
>I recently received my new Dell Inspiron 8600 laptop with Windows XP
> Professional (I have to login to a domain). I received a Windows XP
> Professional manual and a CD labeled Windows XP Professional. I needed to
> repartition my hard drive to fit another operating system so I wiped the
> drive and repartitioned it. When reinstalling Windows XP Pro, I found out
> that my Windows XP Pro CD actually contains Windows XP Home Edition. It is
> mislabeled.
>
> You can tell if you're effected by just sticking the CD in the drive and
> looking at "My Computer" in Windows Explorer. Your CD drive will show a
> volume label of "WXPSP2Home" even though the actual printed label on the
> CD
> says, "Microsoft Windows XP Professional Including Service Pack 2". Call
> Dell support (800-WWW-DELL) and have them send you the correct CD ASAP.
> You
> paid for it.
>
> They didn't overnight it so even though I called them the day it arrived,
> I've had this new laptop for 5 days now and I still can't really use it
> (I'm
> still waiting for the CD to arrive). After a couple of emails to their
> support staff, it is obvious that Dell could not care any less. Their
> responses have been comical in how absolutely generic and non-specific
> they
> have been. I swear you couldn't tell their auto-generated responses from
> their "human" responses--absolutely no mention of anything that would
> indicate that anyone actually read my emails.
>
> Overall, my experience with Dell has been very disappointing (but I have a
> great looking $2500 doorstop).
>
> Good luck,
> Brad S.
>
>
> To reply via email, replace every 'X' with an 'a' and replace 'invalid'
> with
> 'com'.
>
>
>
 
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Archived from groups: alt.sys.pc-clone.dell (More info?)

Dan;
I would say it is more along the line of Where there is one, there may be
more.
It would be prudent for people to check.
It takes seconds and can save a lot of grief later especially if it is
discovered well out of warranty.

--
Jupiter Jones
http://www3.telus.net/dandemar/


"Dan Sgambelluri" <dsgambelluri@shaw.ca> wrote in message
news:VKtxd.527211$Pl.343119@pd7tw1no...
> so you assumed that you received a mislabeled CD that Dell does this on a
> regular basis?
 
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Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

"Jupiter Jones" <jones_jupiter@hotnomail.com> wrote in message
news:_Wtxd.4049$Y72.3782@edtnps91...
> Dan;
> I would say it is more along the line of Where there is one, there may be
> more.
> It would be prudent for people to check.
> It takes seconds and can save a lot of grief later especially if it is
> discovered well out of warranty.

Yep;
I just checked the disk that came with my new 8600 and it was fine. I agree
that it would be as real pain not to find out until a reload.
 
G

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Archived from groups: alt.sys.pc-clone.dell (More info?)

of course, there could be more and the world can blow up doesn't mean it
will happen.




"Jupiter Jones" <jones_jupiter@hotnomail.com> wrote in message
news:_Wtxd.4049$Y72.3782@edtnps91...
> Dan;
> I would say it is more along the line of Where there is one, there may be
> more.
> It would be prudent for people to check.
> It takes seconds and can save a lot of grief later especially if it is
> discovered well out of warranty.
>
> --
> Jupiter Jones
> http://www3.telus.net/dandemar/
>
>
> "Dan Sgambelluri" <dsgambelluri@shaw.ca> wrote in message
> news:VKtxd.527211$Pl.343119@pd7tw1no...
>> so you assumed that you received a mislabeled CD that Dell does this on a
>> regular basis?
>
>
 
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Archived from groups: alt.sys.pc-clone.dell (More info?)

I agree, it would be a real pain to reinstall Windows out of warranty to
find out it is the wrong OS.

I wonder if anyone received XP Pro CD instead of XP Home CD and would they
have complained?


"Markyt" <mhoweytnot@hotmail.com> wrote in message
news:bMOdndJIwea78lvcRVn-uQ@wideopenwest.com...
>
> "Jupiter Jones" <jones_jupiter@hotnomail.com> wrote in message
> news:_Wtxd.4049$Y72.3782@edtnps91...
>> Dan;
>> I would say it is more along the line of Where there is one, there may be
>> more.
>> It would be prudent for people to check.
>> It takes seconds and can save a lot of grief later especially if it is
>> discovered well out of warranty.
>
> Yep;
> I just checked the disk that came with my new 8600 and it was fine. I
> agree that it would be as real pain not to find out until a reload.
>
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

Apparently a bad CD been found recently.
When was the last time "world can blow up"?

One of the events above has recently happened and there is a quick easy way
to verify.
The other is beyond control and has never happened here.
The two are totally unrelated making your response ludicrous.

Why do you compare two totally unrelated events?
Why do you think it is not important for people to verify what they have
when it is so simple?

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar/


"Dan Sgambelluri" <dsgambelluri@shaw.ca> wrote in message
news:J8uxd.545936$nl.312110@pd7tw3no...
> of course, there could be more and the world can blow up doesn't mean it
> will happen.
>
>
>
>
> "Jupiter Jones" <jones_jupiter@hotnomail.com> wrote in message
> news:_Wtxd.4049$Y72.3782@edtnps91...
>> Dan;
>> I would say it is more along the line of Where there is one, there may be
>> more.
>> It would be prudent for people to check.
>> It takes seconds and can save a lot of grief later especially if it is
>> discovered well out of warranty.
>>
>> --
>> Jupiter Jones
>> http://www3.telus.net/dandemar/
>>
>>
>> "Dan Sgambelluri" <dsgambelluri@shaw.ca> wrote in message
>> news:VKtxd.527211$Pl.343119@pd7tw1no...
>>> so you assumed that you received a mislabeled CD that Dell does this on
>>> a regular basis?
 
G

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Archived from groups: alt.sys.pc-clone.dell (More info?)

I compared both because both can happen, one has happened and another that
hasn't happened yet.

I do think it is important for users to verify that their OS CD is the right
OS.and the description by the OP on how to find the OS version on the CD is
a quick and easy way to do it.

The OP's first 2 paragraph's I had no problems with, than the next two,
turned into pretty much troll paragraph's. It all began with the Subject
line. All he had to do was says Dell might be shipping mislabeled OS CDs,
yet,. he made the assumption that since his PC got the wrong OS CD, that
everyone else who bought from Dell are getting the wrong OS CDs.

The OP said that he called them, yet no mention on what Dell's reponse was.

I do hope that Dell sends the OP XP Pro CD soon.


"Jupiter Jones" <jones_jupiter@hotnomail.com> wrote in message
news:Yruxd.4092$Y72.1264@edtnps91...
> Apparently a bad CD been found recently.
> When was the last time "world can blow up"?
>
> One of the events above has recently happened and there is a quick easy
> way to verify.
> The other is beyond control and has never happened here.
> The two are totally unrelated making your response ludicrous.
>
> Why do you compare two totally unrelated events?
> Why do you think it is not important for people to verify what they have
> when it is so simple?
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar/
>
>
> "Dan Sgambelluri" <dsgambelluri@shaw.ca> wrote in message
> news:J8uxd.545936$nl.312110@pd7tw3no...
>> of course, there could be more and the world can blow up doesn't mean it
>> will happen.
>>
>>
>>
>>
>> "Jupiter Jones" <jones_jupiter@hotnomail.com> wrote in message
>> news:_Wtxd.4049$Y72.3782@edtnps91...
>>> Dan;
>>> I would say it is more along the line of Where there is one, there may
>>> be more.
>>> It would be prudent for people to check.
>>> It takes seconds and can save a lot of grief later especially if it is
>>> discovered well out of warranty.
>>>
>>> --
>>> Jupiter Jones
>>> http://www3.telus.net/dandemar/
>>>
>>>
>>> "Dan Sgambelluri" <dsgambelluri@shaw.ca> wrote in message
>>> news:VKtxd.527211$Pl.343119@pd7tw1no...
>>>> so you assumed that you received a mislabeled CD that Dell does this on
>>>> a regular basis?
>
>
 
G

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Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

In article <VKtxd.527211$Pl.343119@pd7tw1no>,
"Dan Sgambelluri" <dsgambelluri@shaw.ca> wrote:

> so you assumed that you received a mislabeled CD that Dell does this on a
> regular basis?

Thats far more likely than **only one** was mislabeled.
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

I Doubt it is a regular basis.
However where there is one, there are likely more.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar/


"Jack Zwick" <jzwick3@mindspring.com> wrote in message
news:jzwick3-913842.04342423122004@news1.west.earthlink.net...
> In article <VKtxd.527211$Pl.343119@pd7tw1no>,
> "Dan Sgambelluri" <dsgambelluri@shaw.ca> wrote:
>
>> so you assumed that you received a mislabeled CD that Dell does this on a
>> regular basis?
>
> Thats far more likely than **only one** was mislabeled.
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

On Mon, 20 Dec 2004 04:37:54 GMT, "Brad Smalling"
<brXds256@hotmXil.invalid> wrote:

>I recently received my new Dell Inspiron 8600 laptop with Windows XP
>Professional (I have to login to a domain). I received a Windows XP
>Professional manual and a CD labeled Windows XP Professional. I needed to
>repartition my hard drive to fit another operating system so I wiped the
>drive and repartitioned it. When reinstalling Windows XP Pro, I found out
>that my Windows XP Pro CD actually contains Windows XP Home Edition. It is
>mislabeled.

Just for future reference, or for general info, you didn't Have to
wipe the drive. Various partitioning software (I like Partition
Magic) would have resized it.
--
Top 10 Conservative Idiots:
http://www.democraticunderground.com/top10/
 
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