WD My Passport can't be seen by Windows Explorer

[lgperam]

I can't see my WD My Passport External Drive in Windows Explorer. Please help.

 

[Multipack]

Can you see it in Disk Management or Device Manager?

 

[SuperSoph_WD]

Happy New Year, @lgperam!

It would be really helpful if you share the details that @Multipack asked you about. In addition I'd also suggest you share a screenshot of your Disk management in Windows (e.g. via Imgur).

Is this a brand new external WD My Passport or do you have data already stored on the drive?

If it's a brand new drive, you will have to Initialize the HDD first and then Partition & Format it through Windows' Disk Management. These procedures are to be executed only if this external WD Passport is a brand new unformatted HDD. If there are files on it, these processes will erase all the containing files, so be careful.

Keep us posted with the details & let us know if you need further assistance.
SuperSoph_WD