WD My Passport Drive

[David48filter]

I bought a pair of these drives and have been using the WD Software to use 1 to mirror the other without any issues.

Suddenly the Master Disk has stopped mounting in the WD Software. I am still using the master disk from my computer, but only the mirror disk ever mounts, so the WD software cannot do the backup as it can only ever see the mirror and never the source.
Everything looks OK in Windows 10 Disk Management. I have changed USB cables, and USB Ports. I have successfully reassigned different drive letters to both drives.
The only thing that doesn't come available on the source drive is the option to mark the drive as active.
I cannot find this actual problem in the database.

 

[SuperSoph_WD]

Welcome to the TH Community, @David!

I'm sorry to hear about your issues with the WD My Passport external drive. I'd suggest you try uninstalling and reinstalling the HDD as a device from Device Manager and see if that will help you get it properly recognized by the WD SmartWare Software. Once you plug the WD My Passport after a system reboot, Windows should automatically detect it as a new hardware and re-install the external.

Hope it works. Keep me posted.
SuperSoph_WD

 

[David48filter]

Welcome to the TH Community, @David!

I'm sorry to hear about your issues with the WD My Passport external drive. I'd suggest you try uninstalling and reinstalling the HDD as a device from Device Manager and see if that will help you get it properly recognized by the WD SmartWare Software. Once you plug the WD My Passport after a system reboot, Windows should automatically detect it as a new hardware and re-install the external.

Hope it works. Keep me posted.
SuperSoph_WD

 

[David48filter]

Many Thanks - But No the situation is still the same.

The WD still identifies the "good" drive by its name and the other drive as offline. I can address this offline drive quite happily from outside the WD Software, but as the Master Disk I cannot use WD to back it up to the mirror "good" disk.

 

[SuperSoph_WD]

Hey there again, @David.

In this case, I'd recommend you try resolving the problem by re-installing the WD Software as well as the WD Drive Utilities and Security.

Hopefully, that will make the master WD My Passport get properly recognized by the software. If it still doesn't help, I'd suggest you backup the data somewhere else and attempt to see how the HDD would perform after a re-format . Keep in mind that the procedure will erase all the files you have on the drive. However, afterwards, you should be able to transfer everything back to the HDD.

Hope this works.
SuperSoph_WD

 

[David48filter]

Hey there again, @David.

In this case, I'd recommend you try resolving the problem by re-installing the WD Software as well as the WD Drive Utilities and Security.

Hopefully, that will make the master WD My Passport get properly recognized by the software. If it still doesn't help, I'd suggest you backup the data somewhere else and attempt to see how the HDD would perform after a re-format . Keep in mind that the procedure will erase all the files you have on the drive. However, afterwards, you should be able to transfer everything back to the HDD.

Hope this works.
SuperSoph_WD

 

[David48filter]

Thanks again.

Still the same issue - so on with Plan Z - the one I was hoping to avoid - Unload the drive and reformat it. It will take me a while as I have to move all the data through USB 2 from 1 external drive to another that I will have to find room on.

Will let you know.

 

[David48filter]

Hey there again, @David.

In this case, I'd recommend you try resolving the problem by re-installing the WD Software as well as the WD Drive Utilities and Security.

Hopefully, that will make the master WD My Passport get properly recognized by the software. If it still doesn't help, I'd suggest you backup the data somewhere else and attempt to see how the HDD would perform after a re-format . Keep in mind that the procedure will erase all the files you have on the drive. However, afterwards, you should be able to transfer everything back to the HDD.

Hope this works.
SuperSoph_WD

 

[David48filter]

Reformatted the drive - still did not help!!!

Uninstalled all WD software and reinstalled again - still did not help.

Uninstalled all WD software, searched the C: for any Western, found 4 folders across appdata and user profiles, deleted all these folders and contents, reinstall the WD software.

I now finally have a backup running again.

So the format step was probably unnecessary, there must have been a corruption in the stored data in relation to the drives, their config etc.

ANyway - thanks for your thoughts and suggestions, I am up and running again.

 

[SuperSoph_WD]

I'm glad to hear that, David!

Best of luck!
SuperSoph_WD