WD My Passport Ultra not working suddenly ..HELP!!

[nashrocks007]

I couldn't see the HDD in My Computer ... please help me to troubleshoot it ...

 

[Joshua Martin]

Try and different USB port.
If that doesn't help, uninstall the drivers in 'device manager', unplug the device, then plug it back in and see if it reinstalls.
Another to try is plugging it into another PC and see if it works.

Note: This is the Graphic's Cards forum.

 

[D_Know_WD]

Hi there nashrocks007,

Sorry that you are facing some issues with your WD drive. 🙁
You should really provide some more information on the issue you are facing.
Do you have data stored on the drive? Is it under warranty?

The drive is powering up/spinning right? I guess you can start with something simple as just using a different USB cable as well as USB port. You can even connect it to a different computer.

In case the issue persists, you need to go to Disk Management and see if the drive appears over there and how.
If there is something wrong with its partitions and/or file system, you may need to use some data recovery software in order to retrieve the data stored on it: http://www.tomshardware.co.uk/forum/id-1644496/lost-data-recovery.html
After that, you can test the drive with WD's DLG tool(both short and extended tests) and see if there is something wrong with it.

If the drive is not recognized by Disk Management, then you can:
- Just RMA the drive if under warranty. You can contact the place you got it from or WD's Support.
- In case the data stored on it is crucial, you will need to contact a data recovery company. You can check WD's Data Recovery Partners out.

WD's DLG tool: http://products.wdc.com/support/kb.ashx?id=Ax37m7
WD's Support: http://products.wdc.com/support/kb.ashx?id=nOy8zu
WD's Data Recovery Partners: http://products.wdc.com/support/kb.ashx?id=bUbWTQ

Let me know how this goes,
D_Know_WD

 

[nashrocks007]

Hi there nashrocks007,

Sorry that you are facing some issues with your WD drive. 🙁
You should really provide some more information on the issue you are facing.
Do you have data stored on the drive? Is it under warranty?

The drive is powering up/spinning right? I guess you can start with something simple as just using a different USB cable as well as USB port. You can even connect it to a different computer.

In case the issue persists, you need to go to Disk Management and see if the drive appears over there and how.
If there is something wrong with its partitions and/or file system, you may need to use some data recovery software in order to retrieve the data stored on it: http://www.tomshardware.co.uk/forum/id-1644496/lost-data-recovery.html
After that, you can test the drive with WD's DLG tool(both short and extended tests) and see if there is something wrong with it.

If the drive is not recognized by Disk Management, then you can:
- Just RMA the drive if under warranty. You can contact the place you got it from or WD's Support.
- In case the data stored on it is crucial, you will need to contact a data recovery company. You can check WD's Data Recovery Partners out.

WD's DLG tool: http://products.wdc.com/support/kb.ashx?id=Ax37m7
WD's Support: http://products.wdc.com/support/kb.ashx?id=nOy8zu
WD's Data Recovery Partners: http://products.wdc.com/support/kb.ashx?id=bUbWTQ

Let me know how this goes,
D_Know_WD

thank you so much The problem is its displaying the HDD in disk management as NOT INITIALIZED.. i spoke with the technical support today and he asked me to recover the important data before initializing the HDD ... So please let me know a reliable recovery software tool ..

 

[D_Know_WD]

Yeah, initializing could be data destructive.
The thing is that, like a company's rep, I can't really recommend a specific data recovery tool. You can check the thread that I have already provided: http://www.tomshardware.co.uk/forum/id-1644496/lost-data-recovery.html
It may be a good idea to test the drive with DLG tool afterwards.

Hope this will help,
D_Know_WD

 

[nashrocks007]

Yeah, initializing could be data destructive.
The thing is that, like a company's rep, I can't really recommend a specific data recovery tool. You can check the thread that I have already provided: http://www.tomshardware.co.uk/forum/id-1644496/lost-data-recovery.html
It may be a good idea to test the drive with DLG tool afterwards.

Hope this will help,
D_Know_WD

I downloaded Minitool power data recovery .. But unfortunately it couldn't detect the HDD drive .. is there no way i could recover my files before formatting 🙁 ??

 

[nashrocks007]

Try and different USB port.
If that doesn't help, uninstall the drivers in 'device manager', unplug the device, then plug it back in and see if it reinstalls.
Another to try is plugging it into another PC and see if it works.

Note: This is the Graphic's Cards forum.

i got no problem with the cable and done everything you said ... thanks anyway ... All i need is to recover the data before formatting it ...