[SOLVED] we couldn't find any drives when installing windows 10

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ac5ca

Aug 11, 2021
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I accidentally deleted my user account in windows 10 in my new hp pavilion x360 convertible laptop and have been unable to fix it. I upgraded the ssd to a 1 TB and tried to do a fresh install using the windows 10 from Microsoft on a usb stick. But I keep getting the message We couldn't find any drives, to get a storage driver click on load driver. This did not work and for some reason my laptop cannot recognise my new ssd drive, Can anyone help please ?
 
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The SSD in the new HP laptops is like a smallish thin strip and there is no place to fit any other drives so no, I had to remove it and fit the new one in its place. I am aiming to get a case that I can fit the old one into, then I can plug it into the laptop using the usb port. I cannot see the new Solid State Drive in the BIOS. I think these new SSD's are using a new form, its not a SATA connection.
 
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It's an M.2 slot. There are two different kinds of SSDs that use this. SATA, and NVME. If you have an NVME drive in a SATA M.2 slot it won't work. Again, what 1TB drive did you buy?

Edit: You can also remove the new drive and put the old one back in to test if there is anything broken.
 
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It was a
Crucial P2 CT1000P2SSD8 1 TB Internal SSD, Up to 2400 MB/s (3D NAND, NVMe, PCIe, M.2) the old one was a EU164 8CE38E04018081CE HP p/n L57448-001
 
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I replaced the new ssd with the old one and got exactly the same problem, not recognising my disk drive. Contacted Crucial and they said since the connections are the same that a 1 Tb ssd should fit with no problems. Contacted the HP help and they said that I should download the drivers from their web page and install them on to my installation usb stick. Downloaded windows 10 twice to different usb memory sticks and downloaded the intel RST drivers from HP to my PC and then tried to install these to my usb stick but had no luck. Still have the problem no drives found.
 
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Hi Titan, I broke the old one when I accidentally deleted my user account and the humpty dumpties from HP were not able to help me fix it. Thought I could fix it by fitting a new and bigger SDD drive. This fault that happens when you install windows 10 via a usb stick is fairly common, you will find dozens of occurrences on google and almost every pc manufacturer has found a way to fix it but not HP, so far. Heard of a way of downloading an image of the disk drive via the Cloud but they don't have one for my very new laptop. I think I will find a solution when I can get the correct Intel RST drivers for this laptop. Thanks for your help, will just keep trying to find a solution. .
 
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I know the old windows got broken. I read that in your first post. I'm just trying to see if the drive/slot even works. Does the old drive plug in and get seen by the bios? If the new drive doesn't, and they are both NVME drives, we have to figure out why.
 
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Yes the original drive works but when I deleted the user account I also could not log on and I have been trying to reset my password but without much success. HP say contact Microsoft and Microsoft say contact HP. I am looking at videos on YouTube describing my present problem and that is I cannot find any drives when I try to install windows10. I have managed to re-install windows on my laptop using reset, no need to download windows 10. It has erased a lot of files but it does not give me a new password. I think the answer may be on YouTube there are a lot of videos about both problems there.
 
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Yes problem solved using that Youtube video, sound disappeared half way through it but I manged to follow the procedure. Thanks everyone for your help.
 
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