Websites not loading properly or not at all

Amz-1606

Distinguished
Mar 23, 2014
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18,630
HI all

I am new here, hoping you guys can help

My internet has been playing up recently, Some websites don't load or some load without all content, such as a cached version of the site.

So ive researched around and read many people have had similar problems and ive tried the following to resolve it:

flushed DNS
Cleared browser history
Tried different browsers
Tried to use OpenDNS and the google one
Connecting via cable to the router


But still hasnt solved the problem.

Could someone help and tell me what else I can do to solve the problem please?


Thanks in advance
 

Does the problem only apply to your PC? Or does it happen on others? (Trying to rule out the Router...)
Also check out your Connect Speed to eliminate a line fault.
http://www.speedtest.net/



 
It only seems to be happening on my laptop. Also works fine on my iphone.

Checked speed test and it seems to be fine but funnily enough speedtest.net is one of the sites that sometimes don't work

 
Possibly a Windows Error
First try System File Checker
Winkey plus 'X'
Choose Command Prompt (Admin)
Type sfc /scannow then Enter

It finds and fixes errors in Windows, but doesn't always report them. Run it and see if the fault disappears after re-booting your system
If corrupt files are found that can’t be fixed, try

Dism /Online /Cleanup-Image /RestoreHealth

Re-run SFC

To view CBS Log

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

Search C drive for sfcdetails.txt or navigate to C:\Windows\System32 and scroll down.
 



I ran the system file checker and it said it found some corrupt files. Tried the Dism instruction you gave put it came up with this error:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>dism/online/cleanup-image/restorehealth

Deployment Image Servicing and Management tool
Version: 6.3.9600.16384


Error: 87

The online/cleanup-image/restorehealth option is unknown.
For more information, refer to the help by running DISM.exe /?.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>dism.exe

Deployment Image Servicing and Management tool
Version: 6.3.9600.16384


DISM.exe [dism_options] {Imaging_command} [<Imaging_arguments>]
DISM.exe {/Image:<path_to_offline_image> | /Online} [dism_options]
{servicing_command} [<servicing_arguments>]

DESCRIPTION:

DISM enumerates, installs, uninstalls, configures, and updates features
and packages in Windows images. The commands that are available depend
on the image being serviced and whether the image is offline or running.

GENERIC IMAGING COMMANDS:

/Get-MountedImageInfo - Displays information about mounted WIM and VHD
images.
/Get-ImageInfo - Displays information about images in a WIM or VHD
file.
/Commit-Image - Saves changes to a mounted WIM or VHD image.
/Unmount-Image - Unmounts a mounted WIM or VHD image.
/Mount-Image - Mounts an image from a WIM or VHD file.
/Remount-Image - Recovers an orphaned image mount directory.
/Cleanup-Mountpoints - Deletes resources associated with corrupted
mounted images.
WIM COMMANDS:

/List-Image - Displays a list of the files and folders in a
specified image.
/Delete-Image - Deletes the specified volume image from a WIM file
that has multiple volume images.
/Split-Image - Splits an existing .wim file into multiple read-only

split WIM (SWM) files.
/Export-Image - Exports a copy of the specified image to another
file.
/Append-Image - Adds another image to a WIM file.
/Capture-Image - Captures an image of a drive into a new WIM file.
Captured directories include all subfolders and data

/Apply-Image - Applies an image.
/Get-MountedWimInfo - Displays information about mounted WIM images.
/Get-WimInfo - Displays information about images in a WIM file.
/Commit-Wim - Saves changes to a mounted WIM image.
/Unmount-Wim - Unmounts a mounted WIM image.
/Mount-Wim - Mounts an image from a WIM file.
/Remount-Wim - Recovers an orphaned WIM mount directory.
/Cleanup-Wim - Deletes resources associated with mounted WIM
images that are corrupted.

IMAGE SPECIFICATIONS:

/Online - Targets the running operating system.
/Image - Specifies the path to the root directory of an
offline Windows image.

DISM OPTIONS:

/English - Displays command line output in English.
/Format - Specifies the report output format.
/WinDir - Specifies the path to the Windows directory.
/SysDriveDir - Specifies the path to the system-loader file named
BootMgr.
/LogPath - Specifies the logfile path.
/LogLevel - Specifies the output level shown in the log (1-4).
/NoRestart - Suppresses automatic reboots and reboot prompts.
/Quiet - Suppresses all output except for error messages.
/ScratchDir - Specifies the path to a scratch directory.

For more information about these DISM options and their arguments, specify an
option immediately before /?.

Examples:
DISM.exe /Mount-Wim /?
DISM.exe /ScratchDir /?
DISM.exe /Image:C:\test\offline /?
DISM.exe /Online /?



C:\WINDOWS\system32>


What should I do?

I rebooted to see if the scan had solved the problem but some websites still not loading such as hotmail.com
 
okay just done that, it was the spaces i was missing. It said its fixed the problems and I rebooted but still websites are failing to load.

How else can I check what the problem is?
 
Wonder if it's something obscure, like Antivirus. Do you have a 3rd party AV running? Windows Defender now includes Security Essentials so you shouldn't need anything else for normal browsing.
Can't think of anything else common to different Browsers and both W'less and Ethernet Adapters...
 
I have AVG running. Just tried to disable it and check websites but still not working 🙁

Are there any tests I can do to determine the problem? Do you think its a problem with the DNS?
 


Maybe, check both Ethernet and W'less adapters properties to ensure IP and DNS are set to Auto. Meanwhile you might be advised to uninstall AVG to be confident it's not the problem.
If all fails, try the Networking Forum to see if they have any ideas, provide a link back to this thread to show what you've done so far...

 
Okay thanks for your help

I have done a troubleshoot on the network adapters and it came up with an error saying there is a problem with wireless adapter or access point. It made a report which i have saved as a pdf

this is a copy of it:

Network Adapter
Issues found
Problem with wireless adapter or access point Detected
Reset the wireless adapter Completed
Investigate router or access point issues Not run
Issues found
 Problem with wireless adapter or access point Detected
Reset the wireless adapter Completed
Network Diagnostics Log
File Name: 915E58CD-EA97-4A35-A79C-F4B3EB963CB9.Repair.1.etl
Investigate router or access point issues Not run
If you're connected to a hotspot or domain network, contact the network
administrator. Otherwise: 1. Unplug or turn off the device. 2. Once all of the
lights on the device are off, wait at least 10 seconds. 3. Turn the device back on
or plug it back into the power outlet. To restart a router or access point that
has a built-in battery, press and quickly release the Reset button.
Detection details
Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter WiFi driver information:
Description . . . . . . . . . . : Qualcomm Atheros AR5B97 Wireless Network Adapter
Manufacturer . . . . . . . . . : Qualcomm Atheros Communications Inc.
Provider . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . : 3.0.1.155
Inf File Name . . . . . . . . . : C:\WINDOWS\INF\netathrx.inf
Inf File Date . . . . . . . . . : 22 August 2013 07:01:07
Section Name . . . . . . . . . : ATHR_DEV_OS61_660311AD.ndi
Hardware ID . . . . . . . . . . : pci\ven_168c&dev_002e&subsys_e034105b
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 2285a0a9-4e21-46d0-93bb-1aa32e5ebceb
Interface name: Qualcomm Atheros AR5B97 Wireless Network Adapter
Interface type: Native WiFi
Connection incident diagnosed
Auto Configuration ID: 2
Connection ID: 2
Connection status summary
Connection started at: 2014-03-23 15:21:30-244
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success
List of visible access point(s): 15 item(s) total, 15 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
00-0E-8F-10-BA-53 Infra <unknown> -34 11 WLAN-901874
9C-C7-A6-7B-41-3C Infra <unknown> -71 11 FRITZ!Box Fon WLAN 7360
C0-25-06-73-CD-35 Infra <unknown> -82 11 FRITZ!Box Fon WLAN 7360
00-24-FE-94-4B-8B Infra <unknown> -66 11 WLAN-0024FE944B8B
Page 1 of 5
file:///C:/Users/Singh/AppData/Local/Diagnostics/1612347604/2014032315.000/Resu... 23/03/2014
0E-96-D7-17-EC-B6 Infra <unknown> -89 11 Peter`s >> Gast << (7360)
1C-C6-3C-70-D3-70 Infra <unknown> -91 11 o2-WLAN87
7C-4F-B5-09-35-A2 Infra b -77 9 MPI-SWS-Home-Router
08-96-D7-17-EC-B6 Infra <unknown> -89 11 Peter`s >> Home << (7360)
C0-25-06-6F-8F-13 Infra <unknown> -90 11 fabriciuswg
00-1C-4A-42-07-6D Infra g -87 1 harry
FC-94-E3-0B-55-56 Infra <unknown> -69 6 Thom_D0045123
84-9C-A6-1D-72-BB Infra <unknown> -45 2 o2-WLAN12
88-03-55-19-48-83 Infra <unknown> -82 3 ALICE-WLAN79
1C-C6-3C-25-BD-8B Infra <unknown> -81 5 ALICE-WLAN07
00-1C-28-73-5C-6F Infra <unknown> -89 13 ALICE-WLAN64
Connection History
Information for Auto Configuration ID 2
List of visible networks: 20 item(s) total, 20 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 100 Yes WLAN-901874
Infra <unknown> Yes 62 Yes FRITZ!Box Fon WLAN 7360
Infra <unknown> Yes 62 Yes WLAN-0024FE944B8B
Infra <unknown> Yes 12 Yes Peter`s >> Gast << (7360)
Infra <unknown> Yes 10 Yes o2-WLAN87
Infra b Yes 46 Yes MPI-SWS-Home-Router
Infra <unknown> Yes 12 Yes Peter`s >> Home << (7360)
Infra <unknown> Yes 10 Yes fabriciuswg
Infra <unknown> Yes 30 Yes FRITZ!Box Flash
Infra <unknown> Yes 40 Yes nacho
Infra g Yes 26 Yes harry
Infra <unknown> Yes 62 Yes Thom_D0045123
Infra <unknown> Yes 32 Yes WLAN-1B3836
Infra <unknown> Yes 100 Yes o2-WLAN12
Infra <unknown> Yes 32 Yes ALICE-WLAN79
Infra <unknown> Yes 34 Yes ALICE-WLAN07
Infra <unknown> Yes 34 Yes JP's Netz
Infra <unknown> Yes 10 Yes Stange
Infra <unknown> Yes 48 Yes Tsepas-WiFi
Infra <unknown> Yes 30 Yes MaullWagner
List of preferred networks: 13 item(s)
Profile: Amitpal Singh's iPhone
SSID: Amitpal Singh's iPhone
SSID length: 22
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001
Profile: WLAN-901874
SSID: WLAN-901874
SSID length: 11
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Profile: ALICE-WLAN72
SSID: ALICE-WLAN72
SSID length: 12
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028003
Profile: Awifi
SSID: Awifi
SSID length: 5
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028003
Profile: FASTWEB-1-00219643FC20
Page 2 of 5
file:///C:/Users/Singh/AppData/Local/Diagnostics/1612347604/2014032315.000/Resu... 23/03/2014
SSID: FASTWEB-1-00219643FC20
SSID length: 22
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028003
Profile: Flemings
SSID: Flemings
SSID length: 8
Connection mode: Infra
Security: No
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028003
Profile: Virgin Media
SSID: Virgin Media
SSID length: 12
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028003
Profile: Virgin Media_EXT
SSID: Virgin Media_EXT
SSID length: 16
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028003
Profile: virginmedia3054957
SSID: virginmedia3054957
SSID length: 18
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028003
Profile: VirginMedia
SSID: VirginMedia
SSID length: 11
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028003
Profile: Spotbuyer
SSID: Spotbuyer
SSID length: 9
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001
Profile: ALICE-WLAN14
SSID: ALICE-WLAN14
SSID length: 12
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001
Profile: Amit
SSID: Amit
SSID length: 4
Connection mode: Infra
Security: Yes
Set by group policy: No
Page 3 of 5
file:///C:/Users/Singh/AppData/Local/Diagnostics/1612347604/2014032315.000/Resu... 23/03/2014
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001
Information for Connection ID 2
Connection started at: 2014-03-23 15:21:30-244
Auto Configuration ID: 2
Profile: WLAN-901874
SSID: WLAN-901874
SSID length: 11
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-0e-8f-10-ba-53
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 197
Ndis Tx: 483
Unicast decrypt success: 488
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 880
Rx failure: 1939
Tx success: 848
Tx failure: 1
Tx retry: 19
Tx multiple retry: 4
Tx max lifetime exceeded: 0
Tx ACK failure: 334
Roaming history: 0 item(s)
Information for Auto Configuration ID 1
List of visible networks: 20 item(s) total, 20 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 100 Yes WLAN-901874
Infra <unknown> Yes 58 Yes FRITZ!Box Fon WLAN 7360
Infra <unknown> Yes 58 Yes WLAN-0024FE944B8B
Infra <unknown> Yes 14 Yes Peter`s >> Gast << (7360)
Infra <unknown> Yes 12 Yes o2-WLAN87
Infra b Yes 44 Yes MPI-SWS-Home-Router
Infra <unknown> Yes 14 Yes Peter`s >> Home << (7360)
Infra <unknown> Yes 12 Yes fabriciuswg
Infra <unknown> Yes 36 Yes FRITZ!Box Flash
Infra <unknown> Yes 42 Yes nacho
Infra g Yes 28 Yes harry
Infra <unknown> Yes 64 Yes Thom_D0045123
Infra <unknown> Yes 36 Yes WLAN-1B3836
Infra <unknown> Yes 100 Yes o2-WLAN12
Infra <unknown> Yes 32 Yes ALICE-WLAN79
Infra <unknown> Yes 36 Yes ALICE-WLAN07
Infra <unknown> Yes 34 Yes JP's Netz
Infra <unknown> Yes 14 Yes Stange
Infra <unknown> Yes 48 Yes Tsepas-WiFi
I
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Page 4 of 5
file:///C:/Users/Singh/AppData/Local/Diagnostics/1612347604/2014032315.000/Resu... 23/03/2014
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialise status: Success
Information for connection being diagnosed
Interface GUID: 2285a0a9-4e21-46d0-93bb-1aa32e5ebceb
Interface name: Qualcomm Atheros AR5B97 Wireless Network Adapter
Interface type: Native WiFi
Result of diagnosis: There may be problem
Network Diagnostics Log
File Name: 915E58CD-EA97-4A35-A79C-F4B3EB963CB9.Diagnose.0.etl
Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab
Collection information
Computer Name: SINGH-PC
Windows Version: 6.3
Architecture: x64
Time: 23 March 2014 15:22:47
Publisher details
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows
Network Adapter
Find and fix problems with wireless and other network adapters.
Package Version: 1.0
Publisher: Microsoft Corporation
Page 5 of 5




What can I do to resolve this?
 
Not my area of expertise! However, it looks as though your Adapter has too many Network Connections to choose from! Could it be connecting to an unsecured one that gives you a poor connection? Make sure it only connects to your Router. But then you say the Ethernet cable gave the same results... try the cable again and make sure you're not connected wirelessly by temporarily disabling the Wireless Adapter...
 
Would updating the wireless adapter drivers help?

Its a Qualcomm Atheros AR5B97 Wireless Network Adapter

Ive downloaded the latest driver from www.atheros.cz but when I went to the properties and tried to update it from there directing it to the driver I downloaded but it seemed to take ages and eventually I cancelled it. Do you know where I could just download an executable file for the latest driver?

Sorry to keep asking on here. Not getting any replies on the other thread 🙁
 
Okay updated the driver but still troubleshooting comes up that there is a problem with the wireless adapter or the access point. I had a friend come over with their laptop and everything seemed to be working fine for them when connected to the same wireless connection. So there must be something wrong my computer
 
Another update: Just reset the modem as suggested in the error log and it has seemed to fix that error

But I am still having problems with websites not loading properly or not at all
 
Suppose the next step would be to try 'Refresh' from Advanced Options, it would mean re-installing your Software, and would require an Installation disk or Recovery Partition if the PC came with pre-installed Windows. Just type 'Refresh' at your Start Screen and choose 'Refresh Your PC without affecting your files'.
 

You would think so! But I've been lurking around this Forum for some time and not seen a problem like yours, however, another item common to Adapters and Browsers is your OS, before you resort to Refresh etcetera, try checking Windows for errors...
First try System File Checker
Winkey plus 'X'
Choose Command Prompt (Admin)
Type sfc /scannow then Enter

It finds and fixes errors in Windows, but doesn't always report them. Run it and see if the fault disappears after re-booting your system
If corrupt files are found that can’t be fixed, try

Dism /Online /Cleanup-Image /RestoreHealth (Observe spaces before /)

Re-run SFC

To view CBS Log

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

Search C drive for sfcdetails.txt or navigate to C:\Windows\System32 and scroll down


 
So I took my laptop into work and tried it with the wifi there and it seemed to work fine without any problems. Ran SFC again and it fixed any problems it found. I updated my adapter drivers aswell. Brought it back home and it still had the same problem :S It shows its connected in the task bar but it goes to limited connection. Searched on the net and apparently win 8.1 has the problem of limited connectivity. Anyone got any ideas?

I also borrowed another laptop from work which is on Win 8.1 and that was also having the same problem of websites not showing properly or not at all.


So it seems to work fine on another wifi connection, Just not on the one in my flat. However if I access websites from my smartphone on the same wifi connection it works fine.


This has got me confused, Please help! lol
 

Change your Wifi Router! All roads seem to lead to the Router... Unless there's a setting wrong somewhere, Would suggest a mis-match in the Wireless Security, but you say you get the same results with an Ethernet connect, so rules that out... Might be worth contacting your Broadband Service Provider and explain your problem to them, sometimes they can be very good at adjusting the Router settings to suit your situation.

 
Yea thats what im thinking now. Thing is the internet is provided by my landlord so only they can sort it out. They did come around and ring the provider and the service provider told us to adjust the security level from really secure to medium, but that didnt work. So next step would be to contact my landlord now. Will keep you posted with any changes aswell.
 
Just to confirm its the connection, I did a ping check on command prompt using ping 4.2.2.2 and one of the packets did not reply and it showed request timed out. It did the same with wifi and ethernet cable connection.

Does this mean its definately my internet connection than my computer?


Thanks