Hello good people of tom's HARDWARE I have been having a weird web browsing issue for a few weeks now.
About a month ago before going to bed I was watching some tv using a FireStick when all of a sudden it stopped playing. Checked my phone and noticed there was no internet. I checked my Fios router and noticed a yellow light instead of the usual white. I figured they were doing maintenance and let it go until morning.
Next day saw the light changed back to white and my wifi on my phone was working as well as on my tv. However, my desktop pc and my fiance's (both wired connection, both custom builds mine is Win11 hers Win10) were both being very weird, Youtube videos would stop buffering altogether, downloads from the web would stop about halfway through, webpages wouldn't fully load, etc. I put my pc on wifi since I have a wifi card and everything seemed to be working fine, but doesn't help my wired connection also on wifi I have varying levels of ping in games.
I have to this point tried:
A different cable running to our PC's
Had Verizon send out a new router
Spoke with Verizon support who also reached out to their "Network Team" where they renewed my DHCP Lease and also my IP? (at least that is what they said)
I have also unplugged all connections going from the, what I'm assuming is the modem, that is out in our storage closet that runs to into our apartment
Cleared cache and cookies on ALL web browsers installed (Chrome, Firefox and Edge)
Uninstalled Chrome and Firefox
Updated Windows on both PCs
I know this maybe a weird and possibly unfixable issue, but I don't know what else to do
About a month ago before going to bed I was watching some tv using a FireStick when all of a sudden it stopped playing. Checked my phone and noticed there was no internet. I checked my Fios router and noticed a yellow light instead of the usual white. I figured they were doing maintenance and let it go until morning.
Next day saw the light changed back to white and my wifi on my phone was working as well as on my tv. However, my desktop pc and my fiance's (both wired connection, both custom builds mine is Win11 hers Win10) were both being very weird, Youtube videos would stop buffering altogether, downloads from the web would stop about halfway through, webpages wouldn't fully load, etc. I put my pc on wifi since I have a wifi card and everything seemed to be working fine, but doesn't help my wired connection also on wifi I have varying levels of ping in games.
I have to this point tried:
A different cable running to our PC's
Had Verizon send out a new router
Spoke with Verizon support who also reached out to their "Network Team" where they renewed my DHCP Lease and also my IP? (at least that is what they said)
I have also unplugged all connections going from the, what I'm assuming is the modem, that is out in our storage closet that runs to into our apartment
Cleared cache and cookies on ALL web browsers installed (Chrome, Firefox and Edge)
Uninstalled Chrome and Firefox
Updated Windows on both PCs
I know this maybe a weird and possibly unfixable issue, but I don't know what else to do