Weird webpage loading issues

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Bucknut

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May 25, 2012
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Hi all,

over the past few weeks I have begun noticing a pretty big issues loading things. Whenever im downloading something (steam game, youtube video, large GIFs, webpage with pics) if I try to open up a webpage is will simple time out. This is happening on both my macbook (wireless) and pc (wired) so it has to be something else. I have a good connection so that cant be it. Could it possible be a setting got screwed up on my router? Im currently running a netgear WNR2000 v4.

Any help is greatly appreciated!
 
Solution
itsVance
If its happening while your downloading its probably because your download is using all of your available bandwidth.

If you want to know if you have a good connection, make sure nobody is using the internet in your home to watch TV or download or play games. Better yet turn off the other devices that are connected to the internet.

On 1 of the machines, go to www.speedtest.net and run a test. Do you get the speed your ISP advertises?

Something else to check on is if you have a wireless router, make sure it is password protected so the neighbors cant hop on.
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If its happening while your downloading its probably because your download is using all of your available bandwidth.

If you want to know if you have a good connection, make sure nobody is using the internet in your home to watch TV or download or play games. Better yet turn off the other devices that are connected to the internet.

On 1 of the machines, go to www.speedtest.net and run a test. Do you get the speed your ISP advertises?

Something else to check on is if you have a wireless router, make sure it is password protected so the neighbors cant hop on.
 
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Solution
Yeah my connection shows good, even when downloading stuff. Its a recent thing, didnt have this problem before and my network is hidden with a password on it so no neighbors on it.
 
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Games can tolerate a temporary time out more so than internet browsing.
 
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With my connection pegged in downloads my pages still load quickly. He shouldn't be experiencing complete slowdowns or timeouts due to even something like pegged downloads. I can do that and run netflix on the tv and can't tell as it just takes what it needs. I thought I had to have QOS on to give this in a room, but have found out not so since I don't do it in the other room and both can watch netflix fine while my PC is taking all it can with no limiter or priority settings. Odd but true. No page times out and they come in like nothing is going on at all really. Maybe it's a cox thing, who knows but I've never seen that on any service (roadrunner, cox or comcast, all did the same thing doing this). Now with the throttle crap on netflix YMMV but it isn't because his downloads with regards to web page timeouts on multiple machines. 3 people will use the pc's or tablets here or netflix in any combo and nobody knows the difference. A download may slow down but nothing else seems to be affected as I thought it would. Too lazy to figure out why it works, and won't until it doesn't...LOL. Of course every situation is different, just saying...
 
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I think we are past that now. In the process of testing the internet stability.
 
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If you know how, change your DNS servers to 8.8.8.8 and 8.8.4.4 in TCPIP (google's dns servers, excellent for testing in the field etc, easy to remember so you can get on when you forgot your ISP settings). Google is pretty fast and works with every ISP (AFAIK) for primary & secondary DNS servers.

4.2.2.1, 4.2.2.2, 4.2.2.3, 4.2.2.4, 4.2.2.5, 4.2.2.6
A list of Verizon DNS servers. Though generally I'd say use google first 😉

What OS are you using on the machines?
IN win7 just right click the computer down by the clock (your connection), Open network sharing center, then on the left side of the screen choose CHANGE adapter settings. You should see your local area connection. Rightclick->properties. highlight (don't change checkbox just click description) the TCPIP/v4 connection and click properties button. WRITE down what is showing for primary/secondary already and put in the google numbers for both. See if you get a change in web page stuff.

What browser are these two machines using? An update may have turned on an IE settings that is checking each page with MICROSOFT servers BEFORE giving it to you to see if it's "OK" in their opinion. I disable that for faster browsing. But I don't use IE anyway. It's the Smart Screen Filter setting that may cause this, under SAFETY dropdown at top right of the screen (depending on version I guess). It's a net nanny deal that just slows you down.

Fixed?

OPen command prompt and type tracert www.google.com, and see if you can ID a problem. I could go on but we need more info about your system I think and anything you've done to both PC's recently. Like a new AV suite, internet security suite etc...Anything you did to both, or might have been done behind your back?

One more, if using a PC swap browsers. Download firefox or chrome and try those instead (probably would do this FIRST before what I said above with servers etc). Just a great test. I have all 3 loaded and even 64bit IE also (so 4 browsers...ROFL).
 
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Thanks for the reply. Nothing has changed as far as antivirus or anything. Issues occur on chrome, firefox, and safari on my macbook. I did the google DNS thing and ran the command in CMD, not sure what im supposed to be looking for in it though.
 
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Ok Last update on this. I ended up reseting my modem and router, also changing my wifi password, internet is completely fine now and my download speeds are way up. think there may have been someone/something on my old network/ip address. I really appreciate everyone's help!
 
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Great! Glad you figured it out. Would you mind selecting the first answer as the solution since it included advice to change the password? =)
 
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"So im downloading something and webpages appear to be loading fine since I entered the DNS, could the issue have been the auto get DNS? "

His ISP was having DNS issues or cablemodem/router got stuffed up. It has nothing to do with your advice to change wifi passwords. Nobody was hacking his wifi. Not impossible, but unless someone is parked in his driveway, highly unlikely his neighbors have the skill nor care to do this and it won't make pages time out. They'd just be another user on his modem sharing with him. It may slow his downloads etc if it happened but would NOT time out pages that ONLY affect the WEB pages. That is a DNS issue which is why the change fixed it. He could switch it back after the cablemodem /router reboots and it would likely be fine (unless they're still having DNS server issues). Another sign this is correct is the GAMES working. They don't use DNS as your game is pointing directly to an IP address of a game server usually not doing domain name resolution. Pages timing out are due to DNS not getting resolved in this case. That is why immediately after changing the Primary+Secondary DNS servers (to google who rarely go down), his web pages were getting resolved and working. Speeds are probably up due to a few things, not the least of which is no longer waiting for resolutions to time out. It just gets done now.

I'm going to deselect your solution. If he reads this and still thinks YOU are the reason he got fixed he is more than welcome to select it again. But wifi password change here is not why this worked, DNS is and would affect all his PC's etc that required the use of it working. The tracert immediately converts the www.google.com to a number which again shows if it's working or not. I would have gone further there but really thought the DNS switch would work, and if not I'd have asked for that tracert data to verify no Ip for google or other info you get back on timing out etc. When you tracert www.google.com you see it goes to a number (resolved) in this case 74.125.70.104. Going in reverse requires other tools and not needed here knowing it was likely DNS as proved.

He could also have punched in a number like that for a page and see his issue would be over for that request also because you're skipping the name resolutions. IE he could have typed http://74.125.70.104 and google would have come up (and FAST).

I hope you understand how your solution wasn't really one at all in this case.

You can turn off DNS feature of tracert with -d, but otherwise it will try to resolve the name to an IP address or fail showing the issue also (request timed out msg).
 
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Please read my other post and decide if you think a pw fixed it or DNS resolution which you noted worked. :)

I explained why it worked to make the point. Have a good night.
 
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@somebodyspecial
@itsvance

do not argue about who will get the best answer or specifically ask for your own answer to be chosen. it is up to the thread starter to decide which answer they think was best and which deserves to be marked as the answer.

thank you for understanding.

my own take on this thread is that you both contributed towards the final solution.

--

ssddx
tomshardware moderation team
 
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