[SOLVED] What does "Interface CRC error" means?

[TDNKZT]

Hi!.

I've bought an external storage, WD Elements 14TB ,and I've tested it with WD Data Lifeguard Diagnostic, both extended and shor test.
The results was both PASS.

Then I connected it to another Linux PC and launch Gsmartcontrol and it shows there was an interface crc error.
I couldn't understand what the error means.

This is my screenshot of scene.

https://imgur.com/a/yOj0Dpm

View: https://imgur.com/a/yOj0Dpm


The error must have occured before I bought the HDD, because when I connect the HDD for the first time SMART shows it had been launced 6 times and the error occurred at the 1st hour.

Should I ask the shop to exchange the external HDD to a new one?
Or interface crc error isn't so sereious problem?

 

[helpstar]

might be a SATA/USB data cable error

 

[dreamteam]

I've bought an external storage, WD Elements 14TB
Should I ask the shop to exchange the external HDD to a new one?

I read on the snapshot WD120EMFZ are you sure it's a 14TB drive ?

 

[TDNKZT]

might be a SATA/USB data cable error

Does it mean my HDD itself has no problem?

 

[TDNKZT]

I read on the snapshot WD120EMFZ are you sure it's a 14TB drive ?

What did you mean?
Tha capacity I can use is 12TB.

Did you mean it's a originally 14TB drive and WD restrict some area of the drive to sell it as a12TB?

I read that kind of story somewhere.

 

[helpstar]

the tool you are using identified the HDD as WD120EMFZ, which is a 12TB drive. Could be a read error from the tool as well. The 12TB model WD120... is most likely a 14TB drive with bad sectors and is sold as 12TB, because 2TB are not usable. Of course cheaper than the 14TB drives which are sold as 14TB drives.

A 14TB drive´s model name should be WD140....

have a look into your BIOS of the motherboard, there should be written the correct model number of your drive

 

[dreamteam]

Did you mean it's a originally 14TB drive and WD restrict some area of the drive to sell it as a12TB?

if you paid for a 14TB drive but you get a 12TB one this is a scam.
they probably use the same drive with the same number platters for 12TB and 14TB but in this case the firmware is different so you can only see the real capacity of the drive which is not your case.

 

[TDNKZT]

The 12TB model WD120... is most likely a 14TB drive with bad sectors and is sold as 12TB, because 2TB are not usable.
A 14TB drive´s model name should be WD140....

Then, is it likely that if I exchange my drive the new one is also has the same problem ?
I'm wondering this crc error is a sereious one.
Should I exchange for new one ?
Or Should I continue to use ?

Though I'm not sure how to interepret SMART, it seems that there is no read error.
I share 2 pics.

https://imgur.com/RrQQRsm

View: https://imgur.com/RrQQRsm

https://imgur.com/kwHhsdU

View: https://imgur.com/kwHhsdU


I'll chaeck BIOS if I can.

 

[TDNKZT]

if you paid for a 14TB drive but you get a 12TB one this is a scam.
they probably use the same drive with the same number platters for 12TB and 14TB but in this case the firmware is different so you can only see the real capacity of the drive which is not your case.

I understand.
Thank you!

 

[dreamteam]

Should I exchange for new one ?
Or Should I continue to use ?

if the drive is registered on the WD website you can open a dispute case to ask them as to why the 14TB enclosure comes with a 12TB only.
are you 100% sure it's a WD elements 14TB ?