OK, first of all, sorry if this post is redundant. I really tried to find the answer in an existing post, but I could not and there are just sooo many to go through.
Also, I have a really good image that shows the problem very well, but I don't see any way to post or upload photos, so, I'll do the best I can with words alone.
I have a laser printer. Brother HL-L2320D to be exact.
It’s always worked flawlessly. Today, I replaced the toner cartridge with a brand new, authentic Brother TN-660.
I’ve done this before, and I’ve always used only authentic cartridges identical to this one.
Put it in, then try to print. Uh-oh. How do I describe what I see?
Multiple things;
- thick, dark-grey bands across the page. Horizontal, not vertical.
- thick, dark lines across the extreme left side of the page. Vertical, each is about 1-2 inches long, and about an eighth of an inch thick from the edge of the page. Evenly spaced, it appears. Solid black.
- “ghosting.” stuff from the middle of the page, for example, is repeated near the bottom of the page in a lighter shade.
- toner is visible on the reverse side of the paper.
- all toner, no matter how misplaced it is, seems to be fused to the paper properly (no smudges).
- at first glance, my most general description would be that it reminds me of some old printers/copiers at work where you could set the darkness, and you would crank it up to the max if you thought the printouts were getting too faint and if you turned it up too dark it would make even the non-printed parts of the paper a little grey and the whole thing kind of dark and shadowy. You know what I mean? It looks a little like that to me.
I tried all the tips from the Brother website, but they didn’t have a troubleshooting page that addressed this particular issue, even though I assumed it must be common.
The cartridge was delivered by Jeff Bezos. Well, not personally. If it was thrown around and handled roughly during transit, is there any way that could cause this type of problem? I don’t know if that happened, but I also don’t have any other brilliant ideas to explain it. Brand new, authentic toner in a perfectly-working laser printer, and right from the start it prints like crap.
Any ideas? What can I do? Just exchange it? Can it be fixed?
Thanks!
Also, I have a really good image that shows the problem very well, but I don't see any way to post or upload photos, so, I'll do the best I can with words alone.
I have a laser printer. Brother HL-L2320D to be exact.
It’s always worked flawlessly. Today, I replaced the toner cartridge with a brand new, authentic Brother TN-660.
I’ve done this before, and I’ve always used only authentic cartridges identical to this one.
Put it in, then try to print. Uh-oh. How do I describe what I see?
Multiple things;
- thick, dark-grey bands across the page. Horizontal, not vertical.
- thick, dark lines across the extreme left side of the page. Vertical, each is about 1-2 inches long, and about an eighth of an inch thick from the edge of the page. Evenly spaced, it appears. Solid black.
- “ghosting.” stuff from the middle of the page, for example, is repeated near the bottom of the page in a lighter shade.
- toner is visible on the reverse side of the paper.
- all toner, no matter how misplaced it is, seems to be fused to the paper properly (no smudges).
- at first glance, my most general description would be that it reminds me of some old printers/copiers at work where you could set the darkness, and you would crank it up to the max if you thought the printouts were getting too faint and if you turned it up too dark it would make even the non-printed parts of the paper a little grey and the whole thing kind of dark and shadowy. You know what I mean? It looks a little like that to me.
I tried all the tips from the Brother website, but they didn’t have a troubleshooting page that addressed this particular issue, even though I assumed it must be common.
The cartridge was delivered by Jeff Bezos. Well, not personally. If it was thrown around and handled roughly during transit, is there any way that could cause this type of problem? I don’t know if that happened, but I also don’t have any other brilliant ideas to explain it. Brand new, authentic toner in a perfectly-working laser printer, and right from the start it prints like crap.
Any ideas? What can I do? Just exchange it? Can it be fixed?
Thanks!