Whea Uncorrectable Error

[kapteinherman]

Hello. I get this error mant times a day, and most common on startup and when playing Flight Simulator. I use Windows 10, and I have reset my BIOS, updated drivers, and still that blue screen. The CPU I have is Intel Core i7 965. I know that the graphic card is not the issue, since I have swapped it after the repeated blue screens and that didn't work. I have searched the internet for a long time, and maybe some of you guys have solved the same issue?

 

[Colif]

WHEA = Windows Hardware Error Architecture. These are errors called by the CPU but not necessarily caused by it

Can you follow option one on the following link - here
and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a cloud server and share the link here and someone with right software to read them will help you fix it

Can you remove any overclocks, or overclocking software like MSI Afterburner, Intel Extreme Tuning Utility, Asus GPU Tweak 2 or Asus AI Suite, so remove any of these iof you have them
Can be caused by heat so clean PC

run this on CPU and see what it finds - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

 

[kapteinherman]

Ok, thanks for the help, here is the minidump: http://www.mediafire.com/file/ku215h4mv2ku8a7/whea%20uncorrectable%20error.zip
I ran the Intel testing, and it came with a positive (green) answer.

 

[gardenman]

Hi, I ran the dump file through the debugger and got the following information: https://pste.eu/p/iARJ.html

File: 050318-60218-01.dmp (May 3 2018 - 08:28:30)
BugCheck: [WHEA_UNCORRECTABLE_ERROR (124)]
Probably caused by: GenuineIntel (Process: SimBrief Downloader.exe)
Uptime: 0 Day(s), 0 Hour(s), 38 Min(s), and 30 Sec(s)

Motherboard: Dell 0P270J
BIOS Info: VERSION: 1.0.5 DATE: 07/16/2009
12 GB RAM

I can't help you with this. Wait for additional replies. Good luck.

 

[Colif]

Op has latest/only bios released 2011 according to Dell web site, odd its same bios number that shows as updated 2 years after the one in system.

No drivers that spring out at me there. The 3 from 2007 make me twinge a little but its normally only overclocking drivers that cause WHEA errors, but they can be caused by any hardware.

Date Driver Description
Jun 14 2007 SiWinAcc.sys SATALink Accelerator driver
Jun 20 2007 SiRemFil.sys Filter driver for Silicon Image SATALink controllers
Oct 03 2007 SI3132.sys SiI 3132 Serial ATA Miniport driver (Silicon Image, Inc)

Did you ever have Kaspersky installled? Trying to figure out what SATALink Accelerator driver is for, its from 2007.

do you have an external CD/DVD drive attached? the 2nd file seems to be CD/DVD-ROM Device Lower Class Filter

I wonder if the errors are caused by the DVD drive you playing Flight Simulator through? Drivers sure are old.

Otherwise

check if PC is overheating, perhaps run HWINFO and log the temperatures and other sensor records in system. Might give a clue,

When it starts, tick in the little box sensors only and click run. When program loads, there should be 4 icons down bottom, one looks like a clock. Press the button to the right of it called Logging start, it will open file explorer and let you name/create a log file

 

[kapteinherman]

Hi, thanks for the help. The DVD drive is going out ASAP, and I will see if that helps. I have downloaded the program, and created a log file: http://www.mediafire.com/file/cijzxvsiukzhdqi/a_creative_name_for_this_log_file.zip

 

[kapteinherman]

Just a quick update; the DVD was not the case, still getting the bluescreen.

 

[Colif]

I must have missed this answer, upload the minidumps, they might give us a clue. Something might show in them that didn't before.

 

[kapteinherman]

Here is the minidump: http://www.mediafire.com/file/2xxh5qafx2xsdeb/minidump%20pt.%202.zip

Thanks for the help this far!

 

[gardenman]

I ran the dump file through the debugger and got the following information: https://pste.eu/p/zSA5.html

File: 051218-10578-01.dmp (May 12 2018 - 10:30:44)
BugCheck: [WHEA_UNCORRECTABLE_ERROR (124)]
Probably caused by: memory_corruption (Process: System)
Uptime: 0 Day(s), 5 Hour(s), 45 Min(s), and 27 Sec(s)

I can't help you with this. Wait for additional replies. Good luck.

 

[Colif]

What hard drives do you have?

the hwinfo report shows drive warnings on your hdd - I don't know if WHEA errors can be caused by drives but it can be any hardware. It appears one of your hard drives is almost out of spare sectors it can use to replace bad ones and has 8 ready to be repaired but only 4 to use. There is no way to fix this besides replacing the hdd

try running hdtune on them and check the health tab

 

[kapteinherman]

hdtune gave me a positive answer, health status on all 3 drives seems OK.
I have a hard drive that I took from a old laptop, maybe that is faulty, I can throw it out and see if that helps.

 

[kapteinherman]

Ok, the hard drive was not the cause either. Maybe something is wrong with the RAM or motherboard, you have any programs which I can test that?

 

[Colif]

motherboard/CPU are two hardest parts to test out, so we normally look at everything else first. The intel test appears to give CPU full marks. So we look at everything else.

Memory = Run memtest86 on each stick, 1 stick at a time. Any errors over o are too many. If you get any errors replace/remove stick.
I would be surprised if it is ram

what GPU are you using? Does the dell have onboard gpu option? (in other words, is there video on the motherboard) might want to update nvidia drivers since they from 2016 (not that i think this is cause but it might be)

Power supply - well, dangerous to test these, normal answer is use a spare if you have it.

any other hardware in PC?

 

[kapteinherman]

The ram test was fine, 0 errors. The GPU i use is Nvidia GTX 285, and the latest driver from 2016 is installed. Have been trying to install a new gpu, but the blue screen was there still. The only hardware I have left is a soundcard, and I dont think thats the issue.

 

[flobernd]

Are you overclocking your CPU? I got that bluescreen code after increasing my cache clock without increasing the cache voltage.

 

[kapteinherman]

I can double check, I haven't overclocked it but maybe previous owner did it.

 

[gardenman]

According to the BIOS info in the dump file, your CPU is a:
Processor Version: Intel(R) Core(TM) i7 CPU 965 @ 3.20GHz

and it's running at:
MHZ: 3208

and 3200MHz is the base frequency(non-overclocked) speed for that CPU.

https://ark.intel.com/products/37149/Intel-Core-i7-965-Processor-Extreme-Edition-8M-Cache-3_20-GHz-6_40-GTs-Intel-QPI

So I would say it's not overclocked. It's normal to be running slightly faster/slower (hence 3208MHz). I don't see any overclocking drivers either. Software to overclock CPUs often install their own drivers. Overclocking can also be done in the BIOS without Windows/drivers. It appears you are not overclocked, but I'm no expert.

 

[flobernd]

Mhh what's the "SimBrief Downloader.exe" I found in your minidump? Are you infected by some kind of malware?

 

[Colif]

not CPU
Not ram
Error happens regardless of GPU installed (I had a GTX 260 a long time ago, if you weren't trying to replace it I would have questioned its life span) - What GPU were you replacing with?

What brand hdd are they??
What PSU is it?

its always possible its the motherboard given its age.