Question WHEA_UNCORRECTABLE_ERROR when unplugging mouse or other usb device

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Draadlozing

Draadlozing

Mar 4, 2020
8
0
10
Hi guys,

I'm new here so i hope i'm posting this question at the right place.

Recently i have a problem with my HP envy 13-ah000 laptop, i'm getting a BSOD with the stopcode: WHEA_INCORRECTABLE_ERROR every time i use the laptop without usb device in it or when i'm unplugging it.
I'm having this problem for around 2 months now and it's getting me crazy..

What i already tried:
  • Reinstall a fresh copy of win10 (formatting disks + install from usb)
  • Update BIOS (+restoring factory settings)
  • Update all drivers (in windows + HP support assistant + intel support assisant)
  • Delete and reinstall usb and touchpad drivers
  • Start in safe-mode (it was working fine without BSOD)
  • All scans of disk/ram/processor etc. (all good)
MINI DUMP:
https://drive.google.com/open?id=1Y3m8CyWiu4DeNHZqbITk8bzf79JhxvWr

I hope you guys can help!
 
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Ok, i discovered my laptop does not use a cmos battery. It just uses the main battery for that function.
I all ready disconnected the main battery a few times before zo that ain't going to fix my problem..

Any other suggestions?
 
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Draadlozing said:
Hi guys,

I'm new here so i hope i'm posting this question at the right place.

Recently i have a problem with my HP envy 13-ah000 laptop, i'm getting a BSOD with the stopcode: WHEA_INCORRECTABLE_ERROR every time i use the laptop without usb device in it or when i'm unplugging it.
I'm having this problem for around 2 months now and it's getting me crazy..

What i already tried:
  • Reinstall a fresh copy of win10 (formatting disks + install from usb)
  • Update BIOS (+restoring factory settings)
  • Update all drivers (in windows + HP support assistant + intel support assisant)
  • Delete and reinstall usb and touchpad drivers
  • Start in safe-mode (it was working fine without BSOD)
  • All scans of disk/ram/processor etc. (all good)
MINI DUMP:
https://drive.google.com/open?id=1Y3m8CyWiu4DeNHZqbITk8bzf79JhxvWr

I hope you guys can help!
Click to expand...
it seems there maybe some kind of an electrical short or something with the port or ur motherboard...
 
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Draadlozing said:
Hmmm but why is it working fine in safe mode than... :/
Click to expand...
Hmmm, coz in safe mode all drivers are not loaded and only basic required drivers are loaded...
u didnt say this before, so now on this basis, it may be a driver issue of some sort... are u using all the latest drivers from the manufacturer's website by directly downloading them? uninstall hp assistant for the moment and dont use intel update utility for the moment; Also do u have a system restore point before the issue started?
 
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Sohom said:
Hmmm, coz in safe mode all drivers are not loaded and only basic required drivers are loaded...
u didnt say this before, so now on this basis, it may be a driver issue of some sort... are u using all the latest drivers from the manufacturer's website by directly downloading them? uninstall hp assistant for the moment and dont use intel update utility for the moment; Also do u have a system restore point before the issue started?
Click to expand...
I'm sorry but i discribed that in my main question!

"Start in safe-mode (it was working fine without BSOD)"

I dont have a restore point because i formatted my SSD and installed a fresh copy of Windows like i also discribed in my question ! :)
 
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