[SOLVED] When I try and start the Microsoft Remote Assistance MSRA.exe comes up with Bad Image Error msgHook64.dll Error please help

[spikeysonic]

Tried to run the Microsoft Remote Assistance App on Windows 10 to try and help my girlfriend with some problems and I keep gettinf this error popup.

MSRA.exe - Bad Image

C:\Program Diles (x86)\Common Files\Portrait Displays\Plugins\DP\msgHoo64.dll is either not designed to run on Windows or it contains an error.Try installing the program again using th e original installation media or contact your system administrator or software vendor for support. Error status 0xc0000428


Oh and when it pops up you cant close the popup, or auto shut down or reset the computer. You have to do a hard shut down with the computer off button

I tried the Microsoft10 iso update,

tried the


•- DISM.exe /Online /Cleanup-image /Scanhealth
•- DISM.exe /Online /Cleanup-image /Restorehealth
•- DISM.exe /online /cleanup-image /startcomponentcleanup
•- sfc /scannow


Help please

 

[Colif]

One suggestion is try installing it again - https://www.microsoft.com/en-us/download/details.aspx?id=50042

a few other ideas - https://social.technet.microsoft.co...d-image-0xc0000428-error?forum=win10itproapps

 

[spikeysonic]

No luck, also cannot do a repair windows 10 via the boot menu with a windows USB

Can anyone get microsoft remote assistance working in Windows 10 now without the Bad Image Error msgHook64.dll Error


Actual personal success at doing it

 

[USAFRet]

No luck, also cannot do a repair windows 10 via the boot menu with a windows USB

Can anyone get microsoft remote assistance working in Windows 10 now without the Bad Image Error msgHook64.dll Error


Actual personal success at doing it

A test, just now:

My main system 'assisting' my HTPC.

 

[spikeysonic]

Dont suppose you can mention how you did that please?

 

[USAFRet]

Dont suppose you can mention how you did that please?

I've never used it before.
Just went through the normal series of steps it gives you.

WIN+S
look for 'remote assistance'
Resulting in this, and do what it says:

No missing dll, no bad exe...nada.

 

[Colif]

Which version of win 10?
right click start
choose run...
type winver
and press enter
current is 1909

If you are on that and still getting the error, try a repair install - https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html