Where Can I Send My Hard Drive for Repair

[audioresearch]

I believe that my Seagate 2tb internal hard drive is intermittently bad, but the platters and all the magnetic data on them are still good.

I assume someone somewhere can repair the hard drive. I want to recover the data that is on the hard drive, so it must be repaired not replaced.

The Seagate website wants me to enter my credit card information to open a case. I am reluctant to do that before getting a firm quote, so does anyone here know of any other places I can send out my hard drive for repair? I'm in the greater Boston area, so someone local would be preferred, all other things equal.

Where do you recommend I send my hard drive for repair?

Last time I used the hard drive, it worked for about 20 minutes and then died. That is the second time that has happened.

While it was working, I ran the Seatools diagnostic "Quick Self Test" and that passed. I also ran the Seatools "quick fix all" test that supposedly checks and repairs bad blocks and that also ran and passed. After the hard drive died, I ran the "quick self test" test again and the test just stalled at the 90% finished point.

Even when the drive has died, it keeps spinning. But when it dies, for a while I hear the same sequence of sounds over and over again as if it is trying to read but keeps failing.

I am only trying to read data off the drive. I have not tried to write to the drive in years-it is an archive drive.

I bought this drive probably 5 to 10 years ago, so it is well out of its warranty.

Thanks.

 

[Paul NZ]

Take it back to where you purchased it

 

[bjornl]

I believe that my Seagate 2tb internal hard drive is intermittently bad, but the platters and all the magnetic data on them are still good.

I assume someone somewhere can repair the hard drive. I don't want it replaced/swapped because I want to keep the data that is on the hard drive, so it must be repaired not replaced.

I did not see anyplace on the Seagate website that mentioned repairs, just thing like data recovery plans and other things I don't want.

Where do you recommend I send my hard drive for repair?

Last time I used the hard drive, it worked for about 20 minutes and then died. That is the second time that has happened.

While it was working, I ran the Seatools diagnostic "Quick Self Test" and that passed. I also ran the Seatools "quick fix all" test that supposedly checks and repairs bad blocks and that also ran and passed. After the hard drive died, I ran the "quick self test" test again and the test just stalled at the 90% finished point.

Do you have any thoughts about whether or not it is worth putting the hard drive in my freezer or is doing that bogus or worse yet, could it cause damage?

Thanks.

You can't.

There is no hard drive repair. There is however data recovery. If you have data you need from a hard drive which can no longer function, you can (at a high expense) get the data back.

The less you do to the disk, the better the chances of getting your data back.

 

[audioresearch]

What is the range of likely costs for this typically?

 

[bjornl]

What is the range of likely costs for this typically?

Data recovery is typically around 1500 or so. Your drive is not returned but your data is.

 

[RolandJS]

I'm afraid OP's computer technician repair attempts will make data recovery much harder and much more expensive than ever. Success is not assured.

 

[COLGeek]

There are many places that offer recovery services, like these guys:

https://www.datarecoveryguru.com

You should also consider implementing a backup solution to minimize the impact of such a loss in the future when, not if, it happens again.