Who needs Tech Support?

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Ghostrider wrote:
>
> Irene wrote:
> > "Ghostrider" <-00-@fitron.142> wrote in message
> > news:10eomnaj95fu491@news.supernews.com...
> >
> >>Just what
> >>companies are advertising a "free" tech support?
> >
> >
>
> That is just throwing money away. If a computer fails
> within the first 48 hours of operation or presents a
> repeatable problem (i.e., a "lemon") in the first few
> months, all within the warranty period, it is essentially
> not repairable. And whatever the end-user installs after
> receipt becomes the responsibility of the end-user.
>
> So what need for an extended warranty and support. The
> knowledgeable (or educated) user saves money by being
> able to make repairs, improvements, maintenance, etc.,
> without needing a support techie. Or, perhaps, the
> neophyte user should not be acquiring complex systems at
> that early stage of knowledge.

What about laptops, whose components are often not user
replaceable or, for that matter, accessible?

Notan

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Irene wrote:
>
> Well said.
>
> Our newest computer(not a Dell) was a local purchase and includes the kind
> of support that we need. And yes, we did have to pay more for it. But we are
> also getting what we paid for.

It's been noted many times, in this newsgroup, that Dell offers a
higher-than-average level of support, also at an increased price.

I wonder what other companies (other than the locals) offer this
level at *any* cost.

I'm not saying Dell is the best, just wondering who else offers it.

Notan

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Are you referring to Dell Gold and Platinum Service contracts? Which is by
the way Dell's quality tech support. Dell offers Gold and Platinum support
, but not to those who purchase home computers from the Home/Home Office
sales group.
I checked the web site and called to verify it. I received the same answer
as before. Not available for Home/Home Office computers.

"Notan" <notan@ddress.com> wrote in message
news:40ECE8C0.AE896DAB@ddress.com...
> Irene wrote:
> >
> > Well said.
> >
> > Our newest computer(not a Dell) was a local purchase and includes the
kind
> > of support that we need. And yes, we did have to pay more for it. But we
are
> > also getting what we paid for.
>
> It's been noted many times, in this newsgroup, that Dell offers a
> higher-than-average level of support, also at an increased price.
>
> I wonder what other companies (other than the locals) offer this
> level at *any* cost.
>
> I'm not saying Dell is the best, just wondering who else offers it.
>
> Notan

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Irene wrote:
>
> Are you referring to Dell Gold and Platinum Service contracts? Which is by
> the way Dell's quality tech support. Dell offers Gold and Platinum support
> , but not to those who purchase home computers from the Home/Home Office
> sales group.
> I checked the web site and called to verify it. I received the same answer
> as before. Not available for Home/Home Office computers.

You're correct... They're only available to Small Business purchasers, and up.

Notan