I've been a TW customer for my whole life. As a kid, my parents subscribed to CUBE (back in the 70's). Personally, I've had Roadrunner since about '95 when there were only about 30 of us. Back then, I paid $24.95 for unlimited, unrestricted cable modem Internet. Every day I saw speeds of 10mb receive, 2mb send. Over the years my fee has gone up and the speeds and service have gone down. I now pay $65.00 for Turbo at 12mb/768kb. Prior to last October, my service was rated at 6mb/512kb.
Now, TW wants to charge me another fee for using the capability I already pay for. Worse, they've altered their own websites and services such that simply accessing their services means a significant increase in my "usage". In other words, they've intentionally put more multimedia crap on their pages and webmail services knowing full well that they were going to end up charging me for that extra data even though I don't want it.
Sadly, I have no control over ALL the data I will be charged for. The nature of the Internet means that there is a constant stream of data hitting my cable modem. Viruses, broadcast packets (of which TW is a source), etc. are all part of that. Someone could flood my connection with data thereby causing my usage to exceed my plan.
Where is the technical info on what I will be charged for and what I will not be charged for? What measures is TW going to take to protect me against unrequested data? Do they even have the capability to do so? Will I be able to set a limit such that when I hit the cap, my service shuts down so I don't end up with overages?
Being a network engineer, I have serious doubts that TW will even be able to itemize my charges. If they are going to hold me accountable, PROVE my usage as mine and not "noise".
The government needs to force TW to define this change with specific terms of service and include protections for customers.