- Jul 24, 2006
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knightrous
Distinguished
- Jan 27, 2006
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Must just be Sydney.... Being a crapppy place an all 
I buy from the Morningside MSY branch in Brisbane all the time, I put about $5000 worth of business through them each year and never have any problems. Great customer service, and when I do get a faulty component it is replaced on the spot (I had a flashdrive that melted, turned out the USB was wired up incorrectly at TAFE, and a stick of OCZ ram was faulty, which they tested there infront of me, confirmed it was faulty and replaced it with another one off the shelf, tested it infront of me again to showed me it was working fine and it was settled
)
It's a real shame to hear the Ultimo store screwed your brother around, the Morningside team are brilliant 😛 they even race over to the Slacks Creek store for me if they don't have the parts in stock at the branch.
As for the taking a powersupply out of one case and putting it into another, i don't see that being dodge. It's easier to change the PSU from the case then it would be to remove the mobo/cpu/hdd/gfx etc etc from the case, transfer it into another case just to test if it works. It's like 5mins worth instead of an hour :lol:
But overall, I love shopping at MSY, my friends and I do frequent "MSY Runs" where we jump on the train and tavel for 3hours to get to Brisbane just to stock up on PC parts. We've built 18 PC's from MSY parts this year alone. The MSY team in Morningside are like family 😀
Very very dissappointed that your brother hasn't had the same experience as me.
I buy from the Morningside MSY branch in Brisbane all the time, I put about $5000 worth of business through them each year and never have any problems. Great customer service, and when I do get a faulty component it is replaced on the spot (I had a flashdrive that melted, turned out the USB was wired up incorrectly at TAFE, and a stick of OCZ ram was faulty, which they tested there infront of me, confirmed it was faulty and replaced it with another one off the shelf, tested it infront of me again to showed me it was working fine and it was settled
)It's a real shame to hear the Ultimo store screwed your brother around, the Morningside team are brilliant 😛 they even race over to the Slacks Creek store for me if they don't have the parts in stock at the branch.
As for the taking a powersupply out of one case and putting it into another, i don't see that being dodge. It's easier to change the PSU from the case then it would be to remove the mobo/cpu/hdd/gfx etc etc from the case, transfer it into another case just to test if it works. It's like 5mins worth instead of an hour :lol:
But overall, I love shopping at MSY, my friends and I do frequent "MSY Runs" where we jump on the train and tavel for 3hours to get to Brisbane just to stock up on PC parts. We've built 18 PC's from MSY parts this year alone. The MSY team in Morningside are like family 😀
Very very dissappointed that your brother hasn't had the same experience as me.
Ok so I have an update...
My brother ended up returning the Sonata case/psu and getting a refund from MSY. He was also told by msy previously that the psu blowing up (after they replaced it) hadn't killed any of his parts.
Anyhoo, he got his new Mystique case and Silverstone psu yesterday.
He put it together, turned it on and nothing... nada...
I rang him and made sure his f_panel was set up right (i was hoping that he had the power switch cable in wrong or something). He took everything out bar the mainboard, cpu and psu and still nothing.
Does this mean his mainboard actually IS fried?
How tiresome.
My brother ended up returning the Sonata case/psu and getting a refund from MSY. He was also told by msy previously that the psu blowing up (after they replaced it) hadn't killed any of his parts.
Anyhoo, he got his new Mystique case and Silverstone psu yesterday.
He put it together, turned it on and nothing... nada...
I rang him and made sure his f_panel was set up right (i was hoping that he had the power switch cable in wrong or something). He took everything out bar the mainboard, cpu and psu and still nothing.
Does this mean his mainboard actually IS fried?
How tiresome.
- Sep 14, 2005
- 3,038
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Yep... There are a lot of ... How to politely put it? shabby dealers here in Syd. Have your brother check out Golden Meridian Computers, he's right near Ultimo. I also have good relations with the group at ARC.
You, fortunately are near the Nintek mob, quite helpful.
All of the above are not as cheap as (say) MSY, but if there's an issue they'll stand by it.
Good luck to your brother...
You, fortunately are near the Nintek mob, quite helpful.
All of the above are not as cheap as (say) MSY, but if there's an issue they'll stand by it.
Good luck to your brother...
Zor: I had exactly the same deal happen to me. New build, ran great. Added my old IDE- HD to xfer data and" ZIT on boot".
That was a 600W PSU........Had to eat it, they said I overloaded one of the power circuits with that last HD.....
Went to a 700W PSU of different make and it is smooth sailing.
I STILL think that PSU was defective though.....why would it have 3 plugs in one lead if it would not support 3 devices?
Good luck to u both...Mizlplix
That was a 600W PSU........Had to eat it, they said I overloaded one of the power circuits with that last HD.....
Went to a 700W PSU of different make and it is smooth sailing.
I STILL think that PSU was defective though.....why would it have 3 plugs in one lead if it would not support 3 devices?
Good luck to u both...Mizlplix
doolittle
Splendid
- Jul 19, 2004
- 2,095
- 75
- 21,490
Well here is an idea, test the PSU standalone for functionality by removing the ATX mobo header (and gpu pcie connectors) and jump-start it by shorting out the green "power_good" wire to ground
it will just simulate a good motherboard being powered on and it should power on the hdds and cdroms.
If it does not work standalone, it is possible that the input voltage from the wall socket is having some issue - and maybe check it with an RMS voltmeter or an oscilloscope. This happend to a student friend of mine, was at a dorm and the same thing happened - the psu blew up and he *eventually* ended up replacing the entire computer until I brought my scope to check it, the voltage was really low, less than 100v p-p and was riddled with harmonics. An electrician re-ran a dedicated circuit to several outlets and all was good. Was just the last thing we thought to check - we even switched power cables and outlets, but all in that room were bad since they were on the same circuit.
it will just simulate a good motherboard being powered on and it should power on the hdds and cdroms.
If it does not work standalone, it is possible that the input voltage from the wall socket is having some issue - and maybe check it with an RMS voltmeter or an oscilloscope. This happend to a student friend of mine, was at a dorm and the same thing happened - the psu blew up and he *eventually* ended up replacing the entire computer until I brought my scope to check it, the voltage was really low, less than 100v p-p and was riddled with harmonics. An electrician re-ran a dedicated circuit to several outlets and all was good. Was just the last thing we thought to check - we even switched power cables and outlets, but all in that room were bad since they were on the same circuit.
Thanks for the replies guys. I spoke to my brother again, he didn't try it with the ram connected, it was just the mainboard/cpu after I made sure his f_panel was set up correctly.
He said nothing happens. No fans, nothing.
He's taking his system back to msy tonight and is going to make them plug it in to make sure the components are ok for real this time.
Is it possible the power at his house is just really crap? Surely if that was the case his lights would dim n stuff?
I've never had such annoying issues with building a computer... my bro must be going mental right about now!
Edit: You know, the more I think about it, the more I believe that MSY Ultimo were bsing when they said they checked his components. I honestly believe that the mainboard was fried from the very first time the PSU stuffed up on him, the first time he put it together.
I mean if msy are that busy, it wouldnt surprise me if they couldnt be bothered checking his parts, just assumed it was the PSU, switched it without a care in the world for his other components, told him everything was working fine just to get rid of him.
People over there go on about msy in sydney being great, but I mean really all they are commenting on is the fact that they have gone in there and bought some cheap parts and had no issues. They haven't actually had to deal with the management because of a problem. It's when you have an issue you get to see howa store really deals with a customer.
I actually bought half my parts from Nintek. Unfortunately I had some issues which were mainly to do with a lack of correspondence on their part. I waited way too long for a delayed part and was never told of the delay, they just kept changing the eta on the part on the website without informing me. In the meantime they'd taken the money out. Now I got really annoyed cause I really wanted to build my computer - im a geek what can I say. But when the issue was brought forward to them, I had one guy corresponding with me - not a million people - and he was quick to fix the issue, give me a refund on the part so I could get my other parts. I was pretty short with him, but I did thank him.
That to me is good customer service. When something screws up, someone steps up and deals with it in a manner that appeases the customer.
I feel kinda bad for being so angry with nintek, but I really really wanted to build my computer and it had been aaaaages. eheh.
He said nothing happens. No fans, nothing.
He's taking his system back to msy tonight and is going to make them plug it in to make sure the components are ok for real this time.
Is it possible the power at his house is just really crap? Surely if that was the case his lights would dim n stuff?
I've never had such annoying issues with building a computer... my bro must be going mental right about now!
Edit: You know, the more I think about it, the more I believe that MSY Ultimo were bsing when they said they checked his components. I honestly believe that the mainboard was fried from the very first time the PSU stuffed up on him, the first time he put it together.
I mean if msy are that busy, it wouldnt surprise me if they couldnt be bothered checking his parts, just assumed it was the PSU, switched it without a care in the world for his other components, told him everything was working fine just to get rid of him.
People over there go on about msy in sydney being great, but I mean really all they are commenting on is the fact that they have gone in there and bought some cheap parts and had no issues. They haven't actually had to deal with the management because of a problem. It's when you have an issue you get to see howa store really deals with a customer.
I actually bought half my parts from Nintek. Unfortunately I had some issues which were mainly to do with a lack of correspondence on their part. I waited way too long for a delayed part and was never told of the delay, they just kept changing the eta on the part on the website without informing me. In the meantime they'd taken the money out. Now I got really annoyed cause I really wanted to build my computer - im a geek what can I say. But when the issue was brought forward to them, I had one guy corresponding with me - not a million people - and he was quick to fix the issue, give me a refund on the part so I could get my other parts. I was pretty short with him, but I did thank him.
That to me is good customer service. When something screws up, someone steps up and deals with it in a manner that appeases the customer.
I feel kinda bad for being so angry with nintek, but I really really wanted to build my computer and it had been aaaaages. eheh.
- Jul 24, 2006
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So nintek are a reputable dealer then I guess. The only thing I've bought from MSY is a cheap thermaltake 430w psu, it works fine but from all the bad things that have happened to your brother and the fact that I have to wait 30-45 mins just for service means I probably wont buy there again. I mean even their website is poor. For those who want to see it:
http://www.msy.com.au
The only good thing about it is its really fast to load, since theres nothing on it.
http://www.msy.com.au
The only good thing about it is its really fast to load, since theres nothing on it.
- Jul 24, 2006
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levicki
Distinguished
- Feb 5, 2006
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Taking the CMOS battery out and leaving it that way for about 30 minutes can fix it sometimes but more likely the board (or the CPU) are dead meat. That is if he got working PSU this time.
As I said as soon as you mentioned swapping PSU from another case -- your brother should have returned all of it and asked for a full refund and he should have gone to another store.
As I said as soon as you mentioned swapping PSU from another case -- your brother should have returned all of it and asked for a full refund and he should have gone to another store.
He figured the PSU they swapped for him would work, I mean what are the odds? And the store told him they checked the machine and that it WAS the PSU. At that stage perhaps it was. They are an IT store, why wouldn't you take their word for it? Your computer isnt working, you take it to the store, they tell you its the PSU and they'll replace it... you are happy right? One would assume they know what they are doing.
Anyway when the second one blew up he did ask about getting a refund on the whole thing, since it was bought as a case/psu combo. The manager who speaks bad english at Ultimo said no. He kept flouting their rule about no refunds after 7 days from the 'invocie' as he so eloquently put it.
This was despite the fact that 5 of those 7 days were actually wasted by MSY themselves supposedly checking the machine for damage.
It was only after my brother got sick of everything and got really angry with them that the guy told him he could get the refund.
He then went to another store entirely and ordered the silverstone psu and different case.
I seriously doubt the silverstone bought from a different store is screwed.
Which is why im guessing that when msy were supposed to check the components for my brother, they actually didn't because they were too busy and couldn't be buggered. Or they didn't know what the hell they were doing and just assumed it was the PSU again, when it was the mainboard all along and the second PSU wouldn't have even blown up if they'd done their jobs properly. Thats my humble opinion anyway.
I just sms'd my brother. The latest on the subject is that MSY does not know what the fault is. *facepalm*
Do the guys at MSY actually have any IT qualifications or are they just good at getting cheap computer parts? *rolls her eyes*
My bro is thinking he might go to fair trading (hes been corresponding with them throughout this) and get them to get him a refund on all the MSY parts he has left (mainboard, CPU, Vid Card).
Then he will have to go buy them from another store.
Maybe, just maybe he will have his new computer before the end of the next millennium. Poor guy.
Do the guys at MSY actually have any IT qualifications or are they just good at getting cheap computer parts? *rolls her eyes*
My bro is thinking he might go to fair trading (hes been corresponding with them throughout this) and get them to get him a refund on all the MSY parts he has left (mainboard, CPU, Vid Card).
Then he will have to go buy them from another store.
Maybe, just maybe he will have his new computer before the end of the next millennium. Poor guy.
Ok my brother got back to me.
MSY contacted him again and told him his computer is powering up fine with an old shaw psu. They said they would show him when he comes to pick it up.
So im stumped. Is it even possible for someone to get two dodgy psu's from MSY then go to another store entirely, buy a Silverstone and for that to be broken as well? Should he be buying a lottery ticket right now?
Ok seriously, is there some feature on a silverstone that would prevent it from turning on when somethings wrong with the connections, whereas an old psu would just power up?
Is it possible the power in his apartment is stopping the computer powering up?
Im seriously stumped.
The first antec just stopped after a couple of boots.
The second antec exploded with a spark after he added an IDE HDD to the mix and moved to another room.
The third, a silverstone, just did nothing.
Now Msy reckons the old shaw in their shop is powering it fine... this is after they've told him they don't know what the fault is.
I don't get it. I feel so sorry for my brother. Argh. What a pain in the butt.
MSY contacted him again and told him his computer is powering up fine with an old shaw psu. They said they would show him when he comes to pick it up.
So im stumped. Is it even possible for someone to get two dodgy psu's from MSY then go to another store entirely, buy a Silverstone and for that to be broken as well? Should he be buying a lottery ticket right now?
Ok seriously, is there some feature on a silverstone that would prevent it from turning on when somethings wrong with the connections, whereas an old psu would just power up?
Is it possible the power in his apartment is stopping the computer powering up?
Im seriously stumped.
The first antec just stopped after a couple of boots.
The second antec exploded with a spark after he added an IDE HDD to the mix and moved to another room.
The third, a silverstone, just did nothing.
Now Msy reckons the old shaw in their shop is powering it fine... this is after they've told him they don't know what the fault is.
I don't get it. I feel so sorry for my brother. Argh. What a pain in the butt.
doolittle
Splendid
- Jul 19, 2004
- 2,095
- 75
- 21,490
If the utility power is the problem, a quick fix may be as simple as getting one of these:
TRIPP LITE AVR750U 750 VA 450 Watts
"Built-in Automatic Voltage Regulation (AVR) boosts brownouts as low as 83V and reduces overvoltages up to 147V back to usable 120V nominal levels"
The automatic voltage regulation is what is helping bring it back to normal, but if it is a low volt problem (like my friend above) it will wear out the batteries rather quickly (he had to buy a battery after about 2 to 3 weeks waiting for the electrician)
TRIPP LITE AVR750U 750 VA 450 Watts
"Built-in Automatic Voltage Regulation (AVR) boosts brownouts as low as 83V and reduces overvoltages up to 147V back to usable 120V nominal levels"
The automatic voltage regulation is what is helping bring it back to normal, but if it is a low volt problem (like my friend above) it will wear out the batteries rather quickly (he had to buy a battery after about 2 to 3 weeks waiting for the electrician)
clue69less
Splendid
- Mar 2, 2006
- 3,622
- 0
- 22,780
Well, we are talking Antec here, right?
(I was really close to using a row of LOL smileys there)
Just yesterday, I searched for failure info for that very PS. Check it out yourself, you'll find that many of them have been DOA or had extremely short lifetimes in '06 models. Antec is at it again!!!
Ok you guys are gonna love this.
He took the system to Auburn MSY, they put a crappy old Shaw PSU into it and it was running overnight. :lol: So my bro bought the 550w shaw for $25 and now has a crapola psu running his system. Hahaha.
Crappy Old Shaw > Three $100+ PSU's :lol:
This cracked me up though:
They didn't test the Silverstone (fair enough, it wasn't their product), but when my bro asked what they did, the guy said "You said the PSU was dead so I took it out and put another one in". My brother almost slapped him.
Then:
My brother asked if they could test PSU's. The guy said "Nooooooo... they are pretty dangerous"
So my question is... how the heck did they come to the conclusion that both antecs were broken if they don't test psu's? Did they just assume it was the PSU, switch it and send him on his merry way?
I told him to put his Silverstone in his old box and see what happens with that.
I seriously just want to know what the reason for all this crap is. I hate when something goes wrong with a computer and I don't know why, I like to know these things!!
He took the system to Auburn MSY, they put a crappy old Shaw PSU into it and it was running overnight. :lol: So my bro bought the 550w shaw for $25 and now has a crapola psu running his system. Hahaha.
Crappy Old Shaw > Three $100+ PSU's :lol:
This cracked me up though:
They didn't test the Silverstone (fair enough, it wasn't their product), but when my bro asked what they did, the guy said "You said the PSU was dead so I took it out and put another one in". My brother almost slapped him.
Then:
My brother asked if they could test PSU's. The guy said "Nooooooo... they are pretty dangerous"
So my question is... how the heck did they come to the conclusion that both antecs were broken if they don't test psu's? Did they just assume it was the PSU, switch it and send him on his merry way?
I told him to put his Silverstone in his old box and see what happens with that.
I seriously just want to know what the reason for all this crap is. I hate when something goes wrong with a computer and I don't know why, I like to know these things!!
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