Question Why do I have black screen after installing new CPU?

[SwoozyDoozy]

I recently just upgraded my CPU from a R5 1600 to a R7 2700x and I've been experiencing mouse stutters and and then get a black screen right after. I also end up getting a Video_Scheduler_internal_error message. I don't think it could be a gpu related issue as I have all drivers up to date and I even attempted to reinstall the drivers. I also re-installed my R5 1600 to see if it could be my gpu (Gigabyte RX5700 XT) but everything worked fine. I was able to run Modern warfare on high settings and GTA V on high-ultra settings. I'm beginning to think that it could just be a defective R7 processor but I've heard that CPUs are the least likely of all components to be defective.

Motherboard: MSI B350 tomahawk

Gpu: Gigabyte RX5700 XT

CPU: Ryzen 7 2700x

PSU: EVGA 650Watt

 

[boju]

Build version is fine.

Monitor cpu speed and temps with HWinfo64.

Not sure why Adrenaline is now giving you grief. Reading about bug fixes and existing bugs still being worked on is extensive. Have a look, might help give ideas what to look into.

AMD's Adrenalin 19.12.3 GPU driver fixes a litany of bugs for Radeon owners

This is the first incremental update to the Adrenalin 2020 driver package.

www.pcgamer.com

Heard a beep from my speakers and then got the blue screen again with video_scheduler_internal_error

I was typing above when you said this. Well this is a pickle.

If everything works fine with your old cpu, and if new cpu isn't faulty, im wondering if this is a bios issue causing conflicts between new cpu ~ pcie express chipset ~ gpu.

Perhaps the latest bios might not be good. Have a look in the bios for pcie gen settings and force it to a different version if possible.

 

[SwoozyDoozy]

Unfortunately I have no option to downgrade to previous version ):

 

[SwoozyDoozy]

I also forgot to mention that its basically impossible to do anything with the new cpu installed. Stutters and freezes upon loading into windows

 

[boju]

Check cpu temp with HWinfo64

 

[boju]

This is what i was talking about before

View: https://www.reddit.com/r/AMDHelp/comments/dbqt93/comment/fb9vzqn


Hopefully you can force pcie to 3, not on auto or whatever it's set to, possibly 4 if the latest bios gave this option.

 

[boju]

I don't see anything relating to pcie mode settings in the manual, but not sure if the latest bios revision included the option or not.

 

[SwoozyDoozy]

I read the entire forum that u posted and it makes sense to me. Unfortunately I think I'll just have to wait until they update the adrenaline drivers for my hardware and see if that fixes any problems I've been having.

 

[boju]

Yeah, hopefully it's drivers, maybe chipset or bios as well.

https://community.amd.com/thread/241787

View: https://www.reddit.com/r/AMDHelp/comments/dbqt93/amd_radeon_rx_5700_xt_video_scheduler_internal/


Suggestions there, try older drivers, update chipset/bios when available and maybe try changing PCIE speed in the bios and see if anything improves.

 

[SwoozyDoozy]

They just released a new adrenalin driver today so I'll update that today and see if the results remain the same. Because I was looking more into it and it seems like lots of others have been having similar issues. But it's odd how it only happens when I have my new cpu installed.

 

[M3rKn]

They just released a new adrenalin driver today so I'll update that today and see if the results remain the same. Because I was looking more into it and it seems like lots of others have been having similar issues. But it's odd how it only happens when I have my new cpu installed.

View: https://youtu.be/pboDbxogSw4


It is very strange that this issue only exists with your 2700x and not your previous CPU, but this may provide some insight as to what is going on

 

[SwoozyDoozy]

Drivers came out today but it didn't fix my issue unfortunately ):

 

[SwoozyDoozy]

If anything it made it worse. I cant even load into windows anymore without getting getting black screen

 

[boju]

Try this, turn it off;
https://www.tenforums.com/tutorials...er-management-power-options-windows-10-a.html

And also try changing PCIe speed to 8x in the bios.

 

[SwoozyDoozy]

Well now I'm positive it's the drivers. I just updated to latest drivers and now my desktop crashes even with my old cpu installed. Disappointed that AMD team would let it get this bad

 

[M3rKn]

Do you happen to have a non-AMD GPU, or know someone who can let you borrow theirs to troubleshoot your video_scheduler_internal_error or a video_tdr_failure?

 

[SwoozyDoozy]

I can try asking my friend. He has a rtx 2060

 

[SwoozyDoozy]

BIG UPDATE: So my friend ended up letting me borrow an old GPU that he had lying around (GTX 750 TI) and I downloaded the drivers after uninstalling the adrenalin drivers with DDU and everything worked smoothly. However I did realize that the card only worked on the second slot of my motherboard but I dont know if maybe that would have to do with compatibility reasons since the card doesn't have any pcie input for cable power.

 

[SwoozyDoozy]

Okay so I figured it out. I had updated my bios but this time i updated to a beta bios version which allowed me to change the pcie. I switched it from auto to x8x8 and it seems to have solved my issue as of now. But does anyone happen to know as to why the drivers would affect the pcie??

 

[boju]

5700 is a pcie 4 card. PCIe should be backwards compatible but even guys with x570 boards are finding themselves changing PCIe gen to 3 for these new Amd cards and other's changing link speed as you have done. Problem with the card's bios and how it's interacting?

Whatever it is, most likely be between, gpu, motherboard bios, gpu drivers or Windows.

 

[SwoozyDoozy]

Well whatever the case may be I hope some type of patch is released to fix these types of issues because it seems like plenty of others have been having these problems. And it seems like the problem has been solved since I loaded into a full game on modern warfare without any type of problem.