Ram is sold in kits for a reason.
A motherboard must manage all the ram using the same specs of voltage, cas and speed.
Ram from the same vendor and part number can be made up of differing manufacturing components over time.
Some motherboards can be very sensitive to this.
That is why ram vendors will NOT support ram that is not bought in one kit.
There are things about RAM that we as the buyer can't control. And it's important to understand that just because two sticks are matching specs, doesn't necessarily mean that the internal functions are the same. If internal functions are different, they may not play well together.
Plenty of manufacturers will revise something about their RAM and make changes to the way it's produced, but keep the same part number and model number. If the way it's produced was changed, then internal functions may be different, causing compatibility issues with older sticks that are the same model and part number. This is the main cause of all this confusion. This is also why I recommend getting a kit of memory that has the capacity you want, because it's guaranteed that all memory in a kit was produced exactly the same as each other.
Can try starting with 1 set, enable XMP then manually change the DRAM voltage to 1.6, save, exit shutdown. Then try adding the other set, if no joy let us know CPU and mobo
Can try starting with 1 set, enable XMP then manually change the DRAM voltage to 1.6, save, exit shutdown. Then try adding the other set, if no joy let us know CPU and mobo