Question Why is expensive machine playing so poorly

[tgodshall2]

In preface to what I have, I used userbenchmark.com like I've seen in other threads and here are the results below. I bought the machine a few years ago and thought it can handle any gaming but my son is complaining that when he plays Ark Survival that his FPS is terrible even at Low settings when I think he should be able to play at any setting with the system he has. I am not a hardware guy AT ALL. Anyone have any ideas what might be the issue?

thx in advance!

UserBenchmarks: Game 129%, Desk 80%, Work 142%
CPU: Intel Core i9-7900X - 78.4%
GPU: Nvidia RTX 2080-Ti - 169.7%
SSD: Samsung 850 Evo 500GB - 102.5%
SSD: Samsung 860 QVO 2TB - 95.1%
RAM: Unknown 4x16GB - 50.5%
MBD: Gigabyte GA-X299 UD4-CF

Troy

 

[rgd1101]

post the userbenchmark.com result link instead

brand and model of the psu?
monitor connect to the gpu?
ram look to be the issue
how full is the ssd?
malware scan the system?

 

[RealBeast]

Two more questions:
Is he playing offline solo mode or online?
If online, does he use Ethernet or wireless?

 

[tgodshall2]

Thank you so much RealBeast: Here is the link:
https://www.userbenchmark.com/UserRun/49467728

He has 2 internal SSD drives both are pretty damn full . 2 Storage external drives.
The monitor is a BENQ - zowie xl lcd ( nothing special but not a piece of crap, I DONT THINK >>>LOL)

again, thank you for your help!

oh...playing online and on a High Speed Ethernet ( FIOS)

Troy

 

[SkyNetRising]

Thank you so much RealBeast: Here is the link:
https://www.userbenchmark.com/UserRun/49467728

Your ram is running at 2133mhz.
Can you show screenshots from CPU-Z - memory and spd sections?
(upload to imgur.com and post link)

Also - you should not be running this pc with 1280x1024 resolution. Increase resolution to 1920x1080 or more.

 

[tgodshall2]

Your ram is running at 2133mhz.
Can you show screenshots from CPU-Z - memory and spd sections?
(upload to imgur.com and post link)

Also - you should not be running this pc with 1280x1024 resolution. Increase resolution to 1920x1080 or more.

Im not sure where to find this?...IS it under the result or something from benchmark or something else?
thx
Troy

 

[tgodshall2]

Looks like its a download...really don't like downloading anything. Is there any other way to do it?

 

[SkyNetRising]

Looks like its a download...really don't like downloading anything. Is there any other way to do it?

It's widely used software for gathering system information. No reason to be paranoid about it.

https://www.cpuid.com/softwares/cpu-z.html

 

[tgodshall2]

OK...Here are the screenshots. The weird thing is on my personal " dad machine " under SPD the slots showed 1 thru 4 but on my son's machine ( the one we are talking about here, those slots are empty and they start at 5 thru 8. Is that a problem?

Here are the screenshots. I stuck them on my company website. It was easier!
<Link removed by a mod>

thx again. Chinese to me..LOL

 

[SkyNetRising]

Here are the screenshots. I stuck them on my company website. It was easier!
<Link removed by a mod>

I don't see CPU-Z memory section in those screenshots.

You have mixed modules in there. Two of them are 3000mhz and two are 3200mhz.
But they all are running in 2133mhz mode.

 

[tgodshall2]

I don't see CPU-Z memory section in those screenshots.

You have mixed modules in there. Two of them are 3000mhz and two are 3200mhz.
But they all are running in 2133mhz mode.

MY bad....here is the memory screenshot. I don't know what you mean by mixed modules or what I need to do to fix/resolve it. Total newbie!
<Link removed by a mod> ( refresh page) added it at very top!

thx again for taking the time to help!
Troy

 

[tgodshall2]

Was I not supposed to put those images on my company site?...I figured it was fastest and easier. I'm not trying to promote that company who I work for. i could give 2 <Mod Edit>.. I will try to post it on that imgurl thing the moderator said to do though I'm not sure how.

https://imgur.com/a/hD0Itqk

View: https://imgur.com/a/hD0Itqk


hopefully this is correct...

Troy

 

[SkyNetRising]

Go into BIOS DRAM configuration section.
Set DDR voltage to 1.35V,
latencies to 16-18-18-36,
Command Rate to 2T,
DDR frequency to 2400mhz, test, increase frequency and test again (2600mhz, 2800mhz, 2933mhz, 3000mhz, 3200mhz).
When test fails, then return to previous settings, that worked.

 

[tgodshall2]

Go into BIOS DRAM configuration section.
Set DDR voltage to 1.35V,
latencies to 16-18-18-36,
Command Rate to 2T,
DDR frequency to 2400mhz, test, increase frequency and test again (2600mhz, 2800mhz, 2933mhz, 3000mhz, 3200mhz).
When test fails, then return to previous settings, that worked.

Thank you so much SkyNetRising...I will give that a try and report back.

 

[tgodshall2]

Im not a computer builder so maybe that makes sense to others but to me...Its just words.
I went into system bios and did find the DDR but found multiple things and none where capable to set to 1.35. Closest i got when entering that was1.50 and I'm not even sure I did it in the right place.

I think Ill just hire a professional before I screw up a perfectly good machine!
info on here is just to vague to newbies. thanks anyway!

I greatly appreciate you trying to help a newbie!
Troy