[SOLVED] Why is system shutting down randomly?

[kbucky]

My system keeps shutting down after about 5 mins usage. Was working fine for first 2 days then froze and now shuts itself down without warning.

Can any one advise why this may be?

I have updated the bios, disabled all LED lights in the bios and removed all AURA and ICUE software but still same issue.

Supplier is sending replacement RAM but each stick boots individually so doesn't seem to be the issue:

Spec below:

Case
CORSAIR iCUE 465X RGB GAMING CASE - FNATIC EDITION
Processor (CPU)
AMD Ryzen 9 3900X 12 Core CPU (3.8GHz-4.6GHz/70MB CACHE/AM4)
Motherboard
ASUS® CROSSHAIR VIII HERO (DDR4, PCIe 4.0, CrossFireX/SLI) - RGB Ready
Memory (RAM)
32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (4 x 8GB)
Graphics Card
8GB AMD RADEON™ RX 5700 XT - HDMI, DP - DX® 12
1st Storage Drive
4TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 5400RPM, 256MB CACHE
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 240 Series RGB High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE
Extra Case Fans
3x Corsair LL120 RGB LED Fan + Controller Kit
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit

 

[jeremyj_83]

My system keeps shutting down after about 5 mins usage. Was working fine for first 2 days then froze and now shuts itself down without warning.

Can any one advise why this may be?

I have updated the bios, disabled all LED lights in the bios and removed all AURA and ICUE software but still same issue.

Supplier is sending replacement RAM but each stick boots individually so doesn't seem to be the issue:

Spec below:

Case
CORSAIR iCUE 465X RGB GAMING CASE - FNATIC EDITION
Processor (CPU)
AMD Ryzen 9 3900X 12 Core CPU (3.8GHz-4.6GHz/70MB CACHE/AM4)
Motherboard
ASUS® CROSSHAIR VIII HERO (DDR4, PCIe 4.0, CrossFireX/SLI) - RGB Ready
Memory (RAM)
32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (4 x 8GB)
Graphics Card
8GB AMD RADEON™ RX 5700 XT - HDMI, DP - DX® 12
1st Storage Drive
4TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 5400RPM, 256MB CACHE
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 240 Series RGB High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE
Extra Case Fans
3x Corsair LL120 RGB LED Fan + Controller Kit
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit

Have you gone into Event Viewer in Windows to see if there is a system log created around the time of the freeze/shutdown?

 

[Jorma04]

My system keeps shutting down after about 5 mins usage. Was working fine for first 2 days then froze and now shuts itself down without warning.

Can any one advise why this may be?

I have updated the bios, disabled all LED lights in the bios and removed all AURA and ICUE software but still same issue.

Supplier is sending replacement RAM but each stick boots individually so doesn't seem to be the issue:

Spec below:

Case
CORSAIR iCUE 465X RGB GAMING CASE - FNATIC EDITION
Processor (CPU)
AMD Ryzen 9 3900X 12 Core CPU (3.8GHz-4.6GHz/70MB CACHE/AM4)
Motherboard
ASUS® CROSSHAIR VIII HERO (DDR4, PCIe 4.0, CrossFireX/SLI) - RGB Ready
Memory (RAM)
32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (4 x 8GB)
Graphics Card
8GB AMD RADEON™ RX 5700 XT - HDMI, DP - DX® 12
1st Storage Drive
4TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 5400RPM, 256MB CACHE
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 240 Series RGB High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE
Extra Case Fans
3x Corsair LL120 RGB LED Fan + Controller Kit
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit

Does it shutdown with 1 stick of RAM?

 

[kbucky]

Does it shutdown with 1 stick of RAM?

Yeah still shuts down with 1 stick of RAM installed.

I've looked in Event Viewer and the critical events are all
Kernel Power 41 Errors

But this just seems to indicate that windows is failing to reboot after a shutdown.

 

[jeremyj_83]

Yeah still shuts down with 1 stick of RAM installed.

I've looked in Event Viewer and the critical events are all
Kernel Power 41 Errors

But this just seems to indicate that windows is failing to reboot after a shutdown.

That is one of the most useless Log entries. Try going to AMDs site and downloading the most current chipset drivers. https://www.amd.com/en/support/chipsets/amd-socket-am4/x570 I looked on Asus' website and their chipset drivers are from back in August 2018.