Question why no one replies?

[salmanghiyas]

I have been trying to reach out to ASRock technical support for a long time now, tried their Support Request Form, posted a thread here in forums, tried reaching them on their Facebook page.

Looks like no one bothers

 

[Dj0gany]

What is the problem that u have regarding asrock?
Im sure people just didnt see ur thread,there arent many threads with no replies.What is the thread u posted,maybe i can help you out.

 

[bignastyid]

I have been trying to reach out to ASRock technical support for a long time now, tried their Support Request Form, posted a thread here in forums, tried reaching them on their Facebook page.

Looks like no one bothers

I see no other threads(or posts) from you here. This thread was created 3 minutes after you created your account and is your only post so far.

 

[salmanghiyas]

What is the problem that u have regarding asrock?
Im sure people just didnt see ur thread,there arent many threads with no replies.What is the thread u posted,maybe i can help you out.

thanks for your reply, I'll get into the details later as I have everything ready, if the conversation goes further.

cutting long story short, I have one ASRock X99 Extreme3 mobo and I've installed a 2TB Samsung 970 evo plus on it but in the BIOS it is showing me Ultra M.2 = Not Detected

https://ibb.co/LP3NNkX

Whats-App-Image-2020-12-29-at-5-06-16-AM-1 hosted at ImgBB

Image Whats-App-Image-2020-12-29-at-5-06-16-AM-1 hosted in ImgBB

ibb.co

 

[Dj0gany]

What are the exact specs of your pc.
And what are the exact storage devices u use in your pc,include format (SATA,M.2,etc..)

 

[salmanghiyas]

What are the exact specs of your pc.
And what are the exact storage devices u use in your pc,include format (SATA,M.2,etc..)

AsRock X99 Extreme3
i7 6850K
128GB RAM ADATA
2xRTX 3090 installed on PCIe Slot 1 and 3
and a Samsung 970 Evo plus

no other storage connected

OS = Ubuntu 18.04

 

[Dj0gany]

2x3090 dayum boi xD
Try putting your M.2 in the M2_2 slot.

 

[salmanghiyas]

2x3090 dayum boi xD
Try putting your M.2 in the M2_2 slot.

hahaaa 😉 dont ask how was I able to arrange em, we're working on an AI-based speech recognition engine.

where is that M2_2 slot?

 

[salmanghiyas]

2x3090 dayum boi xD
Try putting your M.2 in the M2_2 slot.

I think you're referring to the Taichi ver. of X99, I have the simple one and it has only one M2 slot

 

[Dj0gany]

I think you're referring to the Taichi ver. of X99, I have the simple one and it has only one M2 slot

My mistake,i was infact referring to the Taichi one.
Try it with only 1 3090.
Leave the TOP one in,the bottom one out.

 

[salmanghiyas]

My mistake,i was infact referring to the Taichi one.
Try it with only 1 3090.
Leave the TOP one in,the bottom one out.

Already tried.

 

[Dj0gany]

Do u have any other motherboards with a available M.2 slots?
Maybe the 970 is faulty.

Edit:You should have enough bandwidth since 6850k has 40pci lanes available,32 are taken by 2x3090,which leaves you with 8x available pci lanes.
970 takes up 4x pci lanes,so there is still 4x bandwidth available.

 

[ajpaolello]

As Djoza said, try another motherboard with the M.2 drive. Alternatively, if you could get a hold of a known working M.2 drive, you could try plugging it in to your board and seeing if it shows up.

Either way, best guess is something's wrong with the drive or something could be wrong with the board.

 

[SimplexShotz]

Does your RAM work? It's a weird question, I know, but I recently built a PC and the drives weren't showing up in the BIOS. Turned out that one of the RAM sticks was DOA. If you can boot into Windows off of another drive, then you'll know that your RAM isn't the issue. Even booting into the Windows Installer off a USB would work.

Edit: or into Ubuntu

 

[salmanghiyas]

Do u have any other motherboards with a available M.2 slots?
Maybe the 970 is faulty.

Edit:You should have enough bandwidth since 6850k has 40pci lanes available,32 are taken by 2x3090,which leaves you with 8x available pci lanes.
970 takes up 4x pci lanes,so there is still 4x bandwidth available.

if it's faulty, how come it is being detected by the mobo? (I've attached pic in my previous post) the only problem is mobo not detecting it as Ultra M.2, one more point is if it was a faulty NVMe I couldn't be able to install the OS into it as Ubuntu 18.04 is already installed and working fine.

Yes, we opted for 6850K because of its 40 lanes.

 

[salmanghiyas]

The core problem for all this discussion is, the I/O speed since we need to train a huge amount of data (we need to throw a large amount of data to the GPUs so that they can process it and write the model back to the storage) but the I/O is bottlenecking us.

We're only getting 400MBps read/write speed on our 970, which clearly means it is not functioning as 4x and another hint to that is the mobo which is showing in the BIOS Ultra M.2 not detected

 

[salmanghiyas]

Does your RAM work? It's a weird question, I know, but I recently built a PC and the drives weren't showing up in the BIOS. Turned out that one of the RAM sticks was DOA. If you can boot into Windows off of another drive, then you'll know that your RAM isn't the issue. Even booting into the Windows Installer off a USB would work.

Edit: or into Ubuntu

Yes, RAMS working fine, I've tried installing win10 and it went fine.

 

[salmanghiyas]

As Djoza said, try another motherboard with the M.2 drive. Alternatively, if you could get a hold of a known working M.2 drive, you could try plugging it in to your board and seeing if it shows up.

Either way, best guess is something's wrong with the drive or something could be wrong with the board.

I've already tried 3 different M.2 drives on this mobo, not a single one showed me Ultra M.2 as detected but I don't have any other mobo to test.

 

[Dj0gany]

I've already tried 3 different M.2 drives on this mobo, not a single one showed me Ultra M.2 as detected but I don't have any other mobo to test.

I think the only reason nobody replies to you is because they are out of idea's,so am i.

 

[salmanghiyas]

I think the only reason nobody replies to you is because they are out of idea's,so am i.

LOL 😆

I am ready to put a bounty on this issue if anyone is willing to take it, I can provide the server access.

 

[bignastyid]

What bios rev is the motherboard running?

 

[salmanghiyas]

What bios rev is the motherboard running?

The latest one

P3.70

 

[ajpaolello]

Starting to wonder if the M.2 slot in the motherboard might not be good

 

[The_Ginja_Ninja]

Is your M.2 drive cloned? Recently had an issue with sub-par performance from an M.2 as I'd cloned my old SSD OS onto it. I see you're on Linux, my issue may have been related to WIndows only.

 

[salmanghiyas]

Is your M.2 drive cloned? Recently had an issue with sub-par performance from an M.2 as I'd cloned my old SSD OS onto it. I see you're on Linux, my issue may have been related to WIndows only.

drive ain't cloned