Will resetting pc remove malware

[alex600]

I have a relative new pc (W8.1) and when I open google and /or w-explorer to go on line, the page has been taken over by iStart123. All attempts to remove this invader has been unsuccessful. If I reset my pc, will the malware / virus problem be eliminated?

 

[permanoob]

If by reset you mean format and reinstall of Windows, then yes. That solves all malware issues. It's the most extreme way to solve it but if you want to be 100% sure you got rid of something, that's sure the way to do it.

 

[volcanoscout]

Yes, that should take care of it. Make sure you install your AV software before you transfer any personal files to your hard drive and do a full scan so you don't reinfect your PC.

 

[permanoob]

Yes, that should take care of it. Make sure you install your AV software before you transfer any personal files to your hard drive and do a full scan so you don't reinfect your PC.

What he said.