Win10 freezes about every 1-2 hours - have to do hard reboot

[Crazydre]

So I just installed Win10 my brand new Medion notebook, with an OEM disc I bought whose content I transferred to a USB.

I only downloaded the Medion recommended drivers and Adobe Reader+Flash+AIR so far.

About every hour or every other hour (4 times so far in the 6 hours I have had it), the system freezes. I can move the mouse pointer, but cannot click on anything, nor does Ctrl+Alt+Del work.

I then have to do a hard reboot.

I tried disabling all services in msconfig, but it didn't help.

Could anyone please help me with this?

 

[Colif]

Its only 6 hours old? and frozen 4 times? that sounds like a refund to me, or a replacement. Its not a good start, that is for sure. I wouldn't be posting on a forum at that stage, I would be taking it back to store and asking for another one.

what version of windows was on the notebook when you bought it? I only ask as you say you installed win 10 yourself. If you cannot return it, I would try a fresh install of win 10 since its virtually blank now, and the freezes may (though unlikely) be caused by driver conflicts.

Freezing usually a hardware problem though.

what model notebook is it?

 

[Crazydre]

It's a Medion Erazer X7843. Only changes I've made to the Hardware was replacing the SSD included (which had Win10 Home 64 but was only 256GB) with a bigger one (1TB) I bought myself and removing the HDD. Then I installed Win10 Home 64 by transferring the disc Content onto a USB using CMD (because the computer has no CD Reader)

I suppose the store would Claim the warranty is void because of the changes, although of course I could perhaps avoid that by puting back the oriiginal SSD and re-inserting the HDD.

By the way, tried running 3DMark, and although it gave me 8500-ish (i7 6700HQ CPU and GTX 980M GPU), it said the graphics Drivers aren't approved (I installed the ones on the Medion Website)

 

[Colif]

i would remove additions if returning anyway as they better than what was in it. a new notebook that freezes every 90 minutes is no good to anyone,

I would use Nvidia drivers as they more up to date. Thats if it worked properly.

 

[Crazydre]

Thanks, I think I'll do a clean install, and if it doesn't work this time, I'll return it with the original SSD+HDD in it and ask for a replacement

Will try exhanging the SSD and Win10 disc as well, just in case (though I got them from different Shops)

 

[Colif]

freezing can be its over heating, it might be throttling inside case.

I doubt ssd is at fault as its got no parts to freeze up.

 

[Crazydre]

freezing can be its over heating, it might be throttling inside case.

I doubt ssd is at fault as its got no parts to freeze up.

Why though? Haven't messed with anything inside besides removing the HDD and replacing the SSD.

Also I have an MSI Notebook, the fan of which often gets quite hot, but it has NEVER led to freezing

 

[Colif]

I was just guessing, its broken some how...