Win10 Upgrade doesn't work whichever way I try to run it

[timg77]

I have a Dell D820 notebook running Windows 7 Pro that I'm trying to upgrade to Windows 10.

When I use the online upgrade tool, I get "something went wrong" - error code 0x80070005. It says turn off anti-virus software. I uninstalled MSE, but got the same result.

Media Creation tool simply doesn't run. Double click the exe, and nothing happens.

I created a DVD on another machine, and tried to run setup.exe on the Dell machine. It shows the Windows 10 logo for about 5 seconds, then that disappears and the DVD spins down.

Running the "GetWindows10-Web_default_attr.exe" application gives the "there was a problem starting Setup" error.

I dug around a bit and found some log files in C:\$GetCurrent\logs.
An interesting point is the filename: compatcheck_2016_05_31_03_52_44_436.log Today is 2016-05-30, and the computer date is set correctly. The file's date stamp shows 2016-05-30.

Here is the log contents - Inside the log it also has the wrong date:

2016-05-31 03:52:44.436, Info [CompatEnvironment::Initialize] Start...
2016-05-31 03:52:44.436, Info [CompatEnvironment::Initialize] Tool Version = 1.4.9200.17305
2016-05-31 03:52:44.436, Info [CompatEnvironment::Initialize] wstrSystemDrive = C:
2016-05-31 03:52:44.436, Info [CompatEnvironment::Initialize] wstrLogFileFullPath = C:\$GetCurrent\Logs\compatcheck_2016_05_31_03_52_44_436.log
2016-05-31 03:52:44.436, Info [CompatEnvironment::Initialize] wstrReportPath = C:\$GetCurrent\Logs\compatcheck_2016_05_31_03_52_44_436.rpt
2016-05-31 03:52:44.436, Info [CompatEnvironment::Initialize] wstrDeviceReport = C:\Users\TIM\AppData\Local\Temp\\deviceReport.xml
2016-05-31 03:52:44.436, Warning [WMIHelper::GetHardwareId] CoInitializeSecurity failed, Error = 0x80010119
2016-05-31 03:52:44.436, Info [CompatEnvironment::Initialize] Device Id is: c66227bb016097f5e5437b********804d73e8cf
2016-05-31 03:52:44.436, Warning [WMIHelper::GetRegMachineId] RegCreateKeyEx at HKLM\SOFTWARE\Microsoft\SQMClient failed, Error = 5
2016-05-31 03:52:44.436, Warning [CompatEnvironment::Initialize] GetRegMachineId failed, using default value 00000000-0000-0000-0000-000000000000.
2016-05-31 03:52:44.436, Info [CompatEnvironment::Initialize] Windows Version: 6.1 (7601),Service Pack 1,producttype=1
2016-05-31 03:52:44.436, Info [CompatEnvironment::Initialize] Init Telemetry system based on WER APIs
2016-05-31 03:52:44.436, Info [CompatEnvironment::Initialize] Finished
2016-05-31 03:52:44.436, Info [SetUpgradeCV] upgrade CV = mJ5xaJOsIk+FF0Wp.999
2016-05-31 03:52:44.452, Error [Wica::CreateSystemReportXml] File:wicaengine.cpp, Line:140 failed with error code 0x80070005
2016-05-31 03:52:44.452, Error [GetSystemCompatibilityReport] File:appraiserxp.cpp, Line:187 failed with error code 0x80070005
2016-05-31 03:52:44.452, Info [TelemetryUpgrade::CanSendTelemetry] Telemetry allowed through CEIP setting.
2016-05-31 03:52:44.452, Info [TelemetryUpgrade::TelemetryBasedOnWER::CEIPCheck] Begin to check CEIP.
2016-05-31 03:52:44.452, Warning [TelemetryUpgrade::RegCheck] RegOpenKeyEx failed! 80000002\SOFTWARE\Microsoft\SQMClient\Windows, Error is 5
2016-05-31 03:52:44.452, Info [TelemetryUpgrade::CheckInternet] Begin to check Internet setting.
2016-05-31 03:52:44.452, Warning [TelemetryUpgrade::RegCheck] RegCreateKeyEx at 80000001\Software\Microsoft\Windows\CurrentVersion\Internet Settings failed, Error = 5
2016-05-31 03:52:44.452, Info [TelemetryUpgrade::TelemetryBasedOnWER::WERCheck] Begin to check WER settings.
2016-05-31 03:52:44.452, Warning [TelemetryUpgrade::RegCheck] RegCreateKeyEx at 80000002\SOFTWARE\Policies\Microsoft\Windows\Windows Error Reporting failed, Error = 5
2016-05-31 03:52:44.452, Warning [TelemetryUpgrade::RegCheck] RegCreateKeyEx at 80000002\SOFTWARE\Policies\Microsoft\Windows\Windows Error Reporting failed, Error = 5
2016-05-31 03:52:44.452, Warning [TelemetryUpgrade::RegCheck] RegCreateKeyEx at 80000002\SOFTWARE\Policies\Microsoft\Windows\Windows Error Reporting failed, Error = 5
2016-05-31 03:52:44.452, Warning [TelemetryUpgrade::RegCheck] RegCreateKeyEx at 80000002\SOFTWARE\Policies\Microsoft\Windows\Windows Error Reporting failed, Error = 5
2016-05-31 03:52:44.452, Info [TelemetryUpgrade::TelemetryBasedOnWER::RemoveCorporateWerServerForWER] Begin to check WER settings for WER server.
2016-05-31 03:52:44.452, Info [TelemetryUpgrade::TelemetryBasedOnWER::SendData] Watson report parameters:
P1 = CompatCheck
P2 = Failed
P3 = Failed to generate compat report
P4 = 6.1 (7601),Service Pack 1,1
P5 = {E52ABFC2-76BB-4908-883F-********83F9}
P6 = -2147024891
P7 = 1.4.9200.17305
P8 = Undefined
P9 = Undefined
P10 = Undefined.
2016-05-31 03:52:44.452, Info [TelemetryUpgrade::TelemetryData::GenerateReport] Start create watson report...
2016-05-31 03:52:44.452, Info [TelemetryUpgrade::TelemetryData::GenerateReport] Create watson report succeed!
2016-05-31 03:52:44.452, Info [TelemetryUpgrade::TelemetryData::GenerateReport] End create watson report...
2016-05-31 03:52:44.452, Info [TelemetryUpgrade::TelemetryBasedOnWER::SendData] Add report file C:\$GetCurrent\Logs\compatcheck_2016_05_31_03_52_44_436.rpt.
2016-05-31 03:52:44.452, Info [_AddFilesToCab] Find file compatcheck_2016_05_31_03_52_44_436.rpt, prepare to add to .cab.
2016-05-31 03:52:44.452, Info [TelemetryUpgrade::TelemetryBasedOnWER::SendData] Add report file C:\$GetCurrent\Logs\compatcheck_2016_05_31_03_52_44_436.log.
2016-05-31 03:52:44.468, Info [_AddFilesToCab] Find file compatcheck_2016_05_31_03_52_44_436.log, prepare to add to .cab.
2016-05-31 03:52:44.483, Warning [TelemetryUpgrade::TelemetryBasedOnWER::SendData] WerReportSubmit failed! HRESULT = 0x80070005
2016-05-31 03:52:44.483, Warning [DeleteSingleFile] File:C:\Users\TIM\AppData\Local\Temp\\deviceReport.xml is not existed
2016-05-31 03:52:44.483, Error [DeleteSingleFile] File:utils.cpp, Line:173 failed with error code 0x80004005

 

[johnbl]

Looking at the actual machine, I would expect the hardware it would not support windows 10 and may get blocked by the installer.
(it looks like a 2006 era machine, released with windows xp)

-----------------
error 0x80070005 is access denied
I would think you don't have the admin rights to do a update of the OS.

 

[timg77]

Looking at the actual machine, I would expect the hardware it would not support windows 10 and may get blocked by the installer.
(it looks like a 2006 era machine, released with windows xp)

-----------------
error 0x80070005 is access denied
I would think you don't have the admin rights to do a update of the OS.

The hardware meets the windows 10 specifications https://www.microsoft.com/en-us/windows/windows-10-specifications

CPU is Core Duo T2600 @ 2.16 GHz. Supports PAE/NX/SSE2

Upgrade programs have been run from administrator.

 

[timg77]

The solution was running "Tweaking.com - Windows Repair". After the repair ran in safe mode, the Upgrade assistant said the computer was compatible, and launched into the download, and successfully completed the upgrade.